Love the staff as they are extremely helpful. Great customer service and very professional

The UPS store close to our house always provides good service. Returning Amazon items is a breeze, especially with the self-service scanner dedicated to Amazon returns. Service is always good, staff friendly. If you're looking for a notary, call ahead, there's only one there, limited hours. Recommend this location. read more

I love this location and I've been coming here for years. However, the last few times, specifically, the last 2 times, there have been issues with the manager- blond female. A couple weeks ago, she was in a heated discussion with a customer. The customer didn't understand the QR code process. I understand customer service can be challenging. But her tone was excessive. Today, I went in with my QR code which specifically says "no box, no label, and she told me I needed to seal the box next time. I used the box strictly to transport it and I assumed they would drop everything in a bag as they usually do. When I told her the directions said no box she said well we have to box it. Ok? I feel like UPS needs to get with Amazon if that is an expectation. Please improve. read more

Plenty of parking. Three registers open to assist customers. The woman who assisted me was in training. She was very apologetic and continued to ask for help, and her fellow team members were by her side, helping her every step of the way. She kindly reminded me to hang onto my receipt. The only hiccup was, she kept asking me for an order number and the company I was returning for did not provide one and then the team member advised her it wasn't needed. Team work!! Thank you for assisting me today. read more

Sometimes the line can get long at this location, but with good reason because the service has always been great. Al the employees are so helpful and kind, even when busy, and the store is always tidy. There are several locations close to us but I always come back to this one. Parking is also plentiful! read more

I came in to mail a large, 15-pound wooden box. It needed to be packed as well as shipped. The employees ended up working together to finalize details for packing. They were friendly and focused on getting the job done. The process didn't take a long time, and I left feeling confident that my box will arrive safely. read more

Went today. A price was quoted on an overnight letter to be sent. A blonde lady told me price - then changed because there was an issue. Anyway - a young lady with brown hair - said to me well overnight means it goes on an airplane- I picked up letter told her I knew overnight meant it went on an airplane and I wasn't stupid walked out. Price was too high - but it was rude and disrespectful what young lady( brown hair) said. read more

Awful experience. Asked for a manager to call me asap as I had an important issue. Never called me, so I called there. I had some very important documents that needed to be on time shipped certified. He tells me due to the government shut down that things are slow. However, after further research, I found on UPS website that NOTHING is affected as they are their own entity and do not depend on the federal government, which I personally will go show that manager that said that to me. The employee who took care of me at the time was nice enough but clearly had no clue as he said he has never done this before. I was charged 36 bucks for something that didn't get there and that I cant even track. They better not lose this very important document and payment that was for my brother who passed away stone arrangement. I am disgusted, and not even a sorry for your brothers passing. I have an idea, stop making exusses for the mistakes of your employees. Will not return to this location again. But my letter containing very important documents better be delivered. Just disgusting. read more

With the hustle and bustle of today's world where the majority of service providers, unfortunately, don't show much enthusiasm about their job, it was so refreshingly WONDERFUL doing business here. Karlton, especially, made me feel welcome. He was happy, friendly, knowledgeable and very, very patient with me while I was trying my best locating online return codes on my phone. With long lines of people doing the same as me, he treats you like a VIP!!! Even if I have to go out of my way, Karlton is the reason I will always choose this store! read more

Shipped a precious package with ample insurance. Package was returned to this store after a delivery failure and "went missing" at the store. The store would not honor the insurance claim. Shady owner. read more

A well-run outlet of the UPS franchise. Very good customer service, and they do try and give you various price point options for sending/receiving packages. Definitely worth a visit if you're in the area and need to send something (and you don't want to wait in a USPS line). read more

The UPS Store - The front of the UPS store... - Printing Services Near Me - Leander, Texas

I think it's funny how The UPS Stores response to my criticism was to tell me to shop locally, isn't it UPS' business based on shipping items to customers that aren't local? Please, $3.00 to print a label is Highway robbery, went to a different store and all they did was scan my phone. read more

I wanted to simply return some Amazon items. I tried this UPS Store. They wanted to charge me $3 to print out a mailing label as a "service fee." This is unacceptable and inconsistent. I'll take my business elsewhere that isn't gouging it's customers. Awful. read more

Great customer service. I have had it with the USPS and vowed never to send packages that way again. The other options? UPS or FedEx. We used to always use UPS so I decided to go back to them and we are familiar with the location of this store. We've always had good customer service here and had the same experience today. I had four packages to mail out and decided to purchase a book of stamps too. I'm not sure where I got the idea that they were so much more expensive them the Postal Service because they weren't. I would say about the same and I have a lot more confidence that the package will get there in the time frame that they stated it would. Of course during these times of Covid and winter,anything can happen but Matthew assured me they would do their best to get the packages off and that UPS has been doing a really great service and really beefed up their delivery since Covid. I have to say in terms of my personal experiences of receiving packages here at the house, Amazon prime, UPS, and Fed ex have all been outstanding. I have zero complaints. Anyway-should you go to this UPS Store Location, look for Matthew because he's very efficient and has a great affinity for telling corny jokes. Hey these days anybody that can make you smile is aces in my book!!! Thanks Matthew! read more

I've come a few times now and every time I come there's a line. That's not why 3 stars. Each time it's a young man who's helping and another person just sitting on the computer not helping in plain view while the line gets longer. How about get up and help customers. read more

They list the last names of all the packages that need to be picked up in plain sight of everybody. Then they neglect to match the first name or the address so if you come in and say, I am "Miller" they will just hand over the packages to you. They did this to us with a new laptop and have pictures of the thief but won't do much to help. GO ANYWHERE ELSE!!!!! read more

The older gentleman working on Tuesday was so very friendly even with how busy the store was. Made my day a little better, thank you!

The location in Leander is always horrible. Can't figure out how to scan a preprinted label, can't figure out how to print a prepaid label. Took my returns to another store and they were able to do both without issue. Update: apparently this franchisee can't read. I didn't ask for anything free (look up what "prepaid" means) nor did I ask for anything to be done that should not have been under their control. What I DID ask for was for labels to be scanned, which they were not able to do multiple times. When that did not prove possible for them they suggested that I pay for a prepaid return myself. My assumption is so they can get paid twice for one package. If you need your UPS package or label scanned, I would suggest taking it to the location in Cedar Park or elsewhere. I took mine to the cedar park location on Bell and they were able to figure out how to use a scanner. read more

The delivery is horrible. They just leave packages at the wrong address and when returned to the store they behave as if it's not their problem that it's delivered to the wrong person. Absolutely bad customer service by them. Today they delivered someone's package to my address and this is not the first time it happened atleast 3-4 times in the past 1year and upon returning the package to the store they said a pickup will come to take it back and it's been a year since the last time they said and not one showed up. Luckily I got a contact from the label for vendor and they let the actual person know that it will be refunded or replaced. read more

I went into this local UPS store to drop off a package. I thought their rates online were decent for the size of the box that was being sent. Knowing how things have gone in the past with both UPS, USPS, and FedEx, I was hesitant to ship it in just the box it came in. I wrapped the entire box with bubble wrap and tape that shut. When I went to drop off the package I was told they would not except it that way. I was told I would need to remove it. I responded if I removed it, that they would just break it. I asked if I tape the entire box would they take it? I was told yes. So I took the box back home taped the entire thing. I really wasn't looking to do a bunch of extra work in order to ship this item, but I've had way too many things damaged by shippers and way too many of them not paying for the damages. My recommendation is open up the box you're shipping put in bubble wrap or shredded paper around the item and if you can afford it put it in another box otherwise wrap the entire thing with bubble wrap and then wrap all the bubbles in tape. This helps disperse the impact and keep the bubbles intact so that you don't lose the cushioning effect read more

Don't waste your time with this store. Must have a staffing issue. I waited in line for 20 min and had to walk out without being helped. I sadly placed an order online and prepaid read more

The gentleman that assisted me and the couple in front of me has a very wonderful attitude and is extremely cheerful. His personality is a nice change from the typical UPS/FedEx/USPS workers. read more

I rented a postal box here and have had nothing but a good experience with the quality of the handling of my mail and packages.

This is a wonderful business! Friendly, courteous and professional staff who put the customer first and provide an excellent service. I actually drive further to go here rather than the Post Net in Leander where their customer service is not good. I highly recommend this business. read more

These guys do a great job. Always fast and nice. As you know, UPS shipping is not the cheapest but sometimes you just go where you know you'll get good customer service. Recommend! read more

Fast and friendly. The line was long but it went fast and social distancing was observed throughout my experience. Service representative was informative and friendly! read more

I've used this store many times for fax, scan, and shipping. The employees are great and the customer service is exceptional. They help with anything and everything and are very professional. This is how a successful business should be ran. read more

I want to give a shout out for Matthew. He is always extremely helpful and reliable. Matthew helped me correct a mess up I committed. Thanks again Matthew! Alan read more

First experience the notary did the paper all wrong. Second time come back and they counted papers for copies. That's what the copiers job is. This is the worst trained staff ever. Avoid like the plague unless you're just dropping off your returns. read more

Absolutely rude unhelpful employees who make it there business to be as difficult as possible. Enjoy. In response to the weird reply by business owner--- your assumptions incorrect. I pay for everything I ask for happily. Your locations issue is that the employees were snide and treated doing their job as an inconvenience as if the world owes them a paycheck they didn't think they had to earn... so I took my business elsewhere. read more

UPS really needs to set up a kiosk or something where you can just can just scan your Amazon returns, get a receipt, and dump it off and go. This waiting in line sh*t is really not efficient. read more

I will NEVER ship anything via UPS again! Especially this location! On 25 April 2018 my husband went to this location to ship my laptop in for repairs. I had packaged it in the original box it came in with two layers of bubble wrap. The employee he spoke with told him the UPS policy for laptops is that they would have to repackage it. So trusting that they would do a good job he paid and left leaving USP to repackage it. Then he got home and gave me the receipt. For a whopping $173.21! Wait, WHAT? So I called this location to find out exactly what our $173.21 bought. The employee that answered the phone told me that the UPS policy for shipping electronics was to place my already packaged box into a ginormous 24"x24"x16" box with additional bubble wrap. I told him absolutely not and I would be back to pick it up and go somewhere else. So here's the breakdown of the cost. 1) one 24"x24"x16" box (see pic) $18.98 (yes, you read correctly. $18.98 for ONE plain, thin cardboard box!) 2) one small bundle of clearly previously used bubble wrap $13.85 (We could have bought a $50' roll at walmart for $15) 3) shipping charge $18.52 4) $2000 worth of insurance $119.15 So we went to the FedEx on Whitestone to mail it. The employee at FedEx was just as incredulous as we were about the exorbitant price. We chose to exchange/repackage my box with a laptop box that FedEx sells. It comes with a nice thick foam padding (see pic) Here's the FedEx cost breakdown 1) one laptop box $15 2) $2000 worth of insurance plus shipping cost $45 for a grand total of Wait for it! $60 TOTAL!!! UPS you are ripping off your customers. I suppose I should thank you tho cuz we went out to eat and filled up my car on the money we saved by NOT using you. FedEx ALL THE WAY!! read more

See all

Giving 1 star is more than they deserve! Very unprofessional, do not use this location! On March 9th I made the MISTAKE of trusting this UPS store to package lose items and ship them for me. I was unsure of the correct box to use and the young man helping me insured me that he would box them and send them through USPS because I was shipping to a PO Box. I should have gone to the Post Office once I realized my error but this UPS store said they were capable of helping. I left this store at 2:35pm and the employee took the items to the back to package. Two weeks pass and my items still didn't make it to the recipient. I put in the tracking information and see that a tracking label was created on March 9th at 8:34pm, over two hours after the store closed. On March 23rd I finally get in touch with the GM of this location , Carleton and asked him to pull camera footage of me handing my things to an employee, him packing it, and the box leaving the store. On April 5th, I still hadn't heard from the GM so I call him back. He tells me the items left his store at noon on March 10th. The issue I am now having is this man never called me to tell me that he checked the video, I had to call him to find out the status. This is poor customer service. He continues to tell me he can't help me and that the error is USPS. He asked what I wanted him to do about the problem and I ask for my $36.01 that I paid that location for a box and shipping to be returned to me. He told me he can't do that because that money goes to USPS. I have contacted USPS and they say they never received a package from UPS. UPS says they did and it's out of their control. No one cares to help me with my lost items or at a minimum refund me the money I spent. I will not fault USPS for the error made by UPS. There should be a better system in place by this UPS store to ensure that items are being scanned appropriately when they leave this store. If they are unable to do this then they should stop offering a third party service through USPS and advise customers to go to the post office. For all I know my lose items were never packaged and were taken by an employee. He did make several comments about how he liked the items I had purchased for my friend. I will never return to this location. read more

Terrible. Long lines and incompetent staff. Can't even handle a pre-paid UPS label Next Day Air package. The last three times I went into this place I walked straight out and went to Cedar Park where they know what they are doing. Even though they are closer in Leander, watching the staff try to get a package ready for shipping is like watching four monkeys humpIng a football. Avoid it. read more

Highway robbery is all I can say about this store! They charge you for everything. Today, I went to return an Amazon item and they wanted to charge $3.25 to literally use the scanner to print label. UPS Store at Whitestone and Bell (HEB center) would do it for free and have me in and out in 30 seconds. Learned my lesson for the final time. Won't be using the neighborhood UPS store! read more

Service was incredible, the entire team was kind, friendly and knowledgeable. Easy breezy, in and out, I highly recommend this location for any of your needs! read more

My husband and I were just talking about how much we actually enjoy coming in here. Everyone is just beyond friendly and we always walk out in a better mood then when we walked in. Thank you for the great customer service! read more

Some employee road raged out close to the store, then obstructed the roadway by getting out of his car at a green light to take photos of us. it was pretty crazy. I hope that impatience doesn't translate to customer service. read more

Amazingly ran store. The two gentlemen working were fantastic to work with and they made my experience here quick and convenient. I don't own a printer ( I know I know ) but they were helpful with me printing out my label I basically did no work at all. I'll be back to this location with all of my shipping needs these guys were awesome!!! read more

I went to this location on 12/24 to drop off my Directv equipment to get shipped back. I was told that the system they use was down. I waited and called back today 12/31 and was told the same thing and also that it was on ATT/Directv's end not theirs. I called the Cedar Park store and they said they have not had any issues that the process was done at the register. I brought in the equipment and returned with no issues. I don't think the Leander location wants to deal with these drop offs. read more