I cannot comment on all of their services, but I came here for fingerprinting and everything went smoothly My birthday was entered incorrectly so she wasn't able to start the process. She quickly advised how to get this corrected and was very patient while the system updates. She was super friendly! Overall great experience in that regard. read more

New ownership is excellent and friendly! I am excited to support this neighborhood business.

Super friendly!! I stop by to drop off packages 2-3 times a week and they are always so nice and helpful!

Clean and decorated! Staff was friendly and easygoing! They even have a little community library!

I asked the person behind the desk to assist me in printing from a USB. She proceeded to complain about her health but would not come over to the pc to assist. On a test page she read my personal information and processed to ask me about it! I continued to have trouble with the interface with the printer and I asked her if she would please come over and take a look to see what I was doing wrong if anything and she said no you can email it to them.... because she doesn't know how to use the computer??? I have been coming to this location for 12 years I will not be back. read more

Not sure who used to own this place, but the family that runs it now are fantastic!! They are so friendly and patient and helpful! Highly recommend! read more

Awesome customer service here. I don't usually go out of my way to write a review, but the people that work here are genuine and really helped me out today read more

Full service with a smile! Chris was personable and happy to assist me with my shipping needs. Customer service like I haven't experienced in a long while. read more

The worst store to go to for shipping they have an attitude and tell you incorrect information on shipping and cost to other locations. I went to a real UPS outlet and they treating me wonderfully. Fully explained my options and added a extra shipping container to my item being shipped and did two day .. read more

SO NICE. Best place to ship out in the cedar park area if you have a DHL or any other carrier. they are kind & informative. thank you again!! i just had bad experiences with other shipping stores in the area and this one was just a complete 180 from those other stores. definitely will use again and it made me wanna write a nice review for them. read more

This place was local to our community, super convenient, and VERY friendly. In and out in minutes. Cant imagine a place like this getting any better. The front desk worker was phenomenal. read more

About the worst customer service you could imagine. The lady is out of a Seinfeld episode with the attitude and whatever other issues she has. read more

I went here for passport photos. Unfortunately the photos were not accepted due to image size. I returned and they attempted to replace the photos but were having problems with their system and how the photos were coming out. I was given a refund. Even though I did not get photos from them I have to compliment them on their customer service. They were friendly, professional, and as accommodating as they could be. read more

Urgently needed to fax some documents for an escrow closing. First thing I noticed was how cautious and concerned Michelle was. (Not only for herself but other customers as well). She really enforced the mask requirement even tho some customers were annoyed by it. I applaud her for that. Anyway, I was stressing because the fax numbers I had been given weren't getting thru. She tried numerous times for me all the while keeping up a friendly convo. Eventually we succeeded and I was on my way. Thank you Michelle! Great customer service! and awesome looking out skills. read more

Single wrapping of low quality bubble wrap and an oversized single layer cardboard box on a Heavy item. Box arrived at destination poking through rising my purchase to damage. They blamed the condition of these against the carrier. Do not use them! read more

The owner was really sweet the first time I came in here. The second time, I was waited on by a woman with dark hair and she was so rude!! I had a mask on, I placed my large package on the counter she then barked at me to back up, that I wasn't socially distanced...I couldn't possibility put my package on the counter and jump back six feet in a matter of seconds. She then asked me what my version of the spelling is of the address I was sending the package to. Super rude, I should have read the reviews on the place prior to visiting it. I won't be back... read more

The counter lady (Michelle) is an incredibly rude person. I don't get how this place stays in business with her working there. I guess customer service doesn't matter in this industry as much as others, but I will gladly drive out of my way to avoid having to deal with her in the future. read more

The front desk lady, besides reluctantly getting off her A$$, was extremely rude and unhelpful. When I was trying to clarify my question, she rolled her eyes and said "do whatever you want." Go anywhere but here for better service and to answer any questions. read more

I dropped off an Amazon marketplace return worth $50 with a prepaid label and a week later USPS says it was never picked up. This makes me reach the conclusion that this facility stole it. Highly recommend staying away. read more

I wish I could give this neighborhood company a better review but their customer service is so bad. The lady up front is consistently rude and off-putting I can't continue to support them anymore. Shame. read more

Absolutely terrible service! I visited the UPS Store at the "Pak & Ship Plus, 14900 Avery Ranch Blvd Suite C200, Austin, Tx" this morning to drop off a package. After handing the woman behind the counter my package, I asked for a receipt because A.) The item being sent was rather expensive and B.) I needed information from the receipt to send to the receiver of my package. The woman behind the counter was snippy and stated she would not give me a receipt for my package. I asked why not, her response was "Due to Covid". I asked - What has Covid got to do with me getting a receipt for my package? Once again in a very snippy, unpleasant tone, stated "we're not giving receipts". What?!? Her boss was sitting at his desk right behind her and didn't bother to intervene. I took my package back and left - I will never use this poorly run, unreliable "Pak & Ship Plus at 14900 Avery Ranch Blvd, Suite C200" again. I called UPS HQ and was told this situation was ridiculous - if the customer asks for a receipt, they should be given one. read more

The worst place with the worse people you can ever do business for your shipping and pack needs. The older guy with glasses who appears to the owner is by far the worst unethical owner you can have. Has the worst customer service and employs people with those same skills. The lady who works with him (younger, brunette hair) is even worse. Every time I engage in any conversation to ask them a question regarding a shipment or item - they answer in the most rude way. Stay away from this place. Not worth the service or your money. They won't last. Glad to see I'm not the only one who rated them low. I wish I used Yelp prior to ever going to their place a few times I needed to ship things out. read more

I came in to get a document notarized. The person doing it obviously had an opinion about the contents of the document because she showed it to the employee right next to her and gave her a look without saying a word - right in front of me! Can you say unprofessional? Besides that, the other reviewers are right - all of the employees are either rude or in a permanent bad mood. read more

I am so aggravated at this place that I literally just walked out of the door and needed to leave a review. The woman at the front counter was so rude to me for no reason whatsoever. I will not be coming back here which is a shame because it's so close to my house. But I refuse to be treated rudely when I'm bringing my business to your establishment. read more

Almost all the people here are great except Michelle. She is a snotty lady that thinks she is better than everyone. Extremely sarcastic with a terrible attitude. Pretty much makes your interaction and needs a constant struggle. Get rid of this venomous lady! 3.5 Stars when she is gone. The place is convenient and has a nice selection of supplies but some of their prices are completely absurd. I understand a markup and that you need to make money but some of it is ridiculous. read more

What a horrible place. The lady that "helped me" was the rudest person I have ever dealt with. I can't even believe she has a job. What a sad, miserable person. I sure hope she finds another job because this place will go under (again) if she continues to "work" there. I will never, ever mail from there again. I will drive to the MANY other mail places that are within minutes from here. Go elsewhere. I still can't believe how incredibly rude she was. read more

I had to ship a light weighted box to kansas from Austin through USPS. They said it would cost $117. I went to USPS center and they charged me $57. I feel its ridiculously over priced. read more

Absolutely the rudest service I have ever received pertaining to this industry. She must be the owner because I can't believe any other person part of management would allow this person to be employed. Don't take my word for it, look at the other reviews over the course of the year. Truly unfortunate. read more

Been using these guys as the mail box for my business for several years. It has been a really good experience. I am usually greeted very friendly when I come in the door. If I have a package delivered, they usually are already on their way to get it, once I walk in. Always in and out quickly, even when I am sending a package out. read more

Just had the best experience at Pak & Ship Plus. It's a gloomy, rainy day and I'm in a rush. Walked in to Pak & Ship and the kind woman quickly and happily took care of everything! Awesome service. Thank you! read more

Terrible bad costumer service with that lady who works there so rude very unhelpful I will not recommend this place My rate is a zero with this bad costumer service read more

I don't know what is going on with the lady at the front desk, but she is one of the most rude people I've ever met. I'm trying to have empathy because perhaps she has special needs, but she's just rude and toxic, exactly how other reviews have described her. I ended up leaving and refusing the give the business and my hard earned money. I ended up going to Walgreens across the street for passport pictures. They said that they get several customers per day who have walked away from Pak & Ship. The manager here really needs the take control; you're losing money because of her. read more

Horrible! My company shipped medical instruments to this Fed Ex location for pick up . When I asked the man at the counter for the package he said "I almost didn't accept this because I usually charge a fee for FedEx pick-up." I told him there was no mention of this on the FedEx site when generating the FedEx label and he replied "well, I have to make money and will have to charge you for any other FedEx packages that are shipped here". I told him I would find another location. This was a middle-aged, balding man about 6' tall and made me feel like I had done something wrong. Very rude. As a customer going in there for the first time, I will never return and recommend other customers to be extremely wary. read more

Great Service and very helpful. These guys know what they are doing. My old mail box would take 30-40 minutes to process an international shipment. These guys have me out the door in 5-10. Always a pleasure. read more

WARNING. DON'T TRUST THIS PLACE. I went in today to ask about a "lost shipment" which I had dropped off last month. Based off the reviews I'm guessing it's this woman Michelle because she was definitely rude. She wouldn't even make eye contact with me when I had asked her on how they track their shipment and she said that they aren't responsible for any of packages and UPS just picks it up. What kind of a business are you running if you can't even keep track of what people are bringing here and trust you with their product? Honestly I've been coming here for years but this is the first time I've been treated like this with this. Also, she completely got all FAKE nice with me as soon as when the fedex guy came to pick up the boxes as if I didn't notice that. Please go somewhere else. I don't even know where my phone went that I had dropped off WEEKS ago. I was very frustrated and she also treated my mom rudely when she had gone earlier this morning. I asked her where the other guy is (the one that I always go to) and he had a "death in the family" and she doesn't know when he will be back. My mom's manager also told me that she has lost items before. I don't trust this place! read more

Clerk would not accept competitor coupon for passport photo as indicated on website ("We match any competitors coupons"). Unhappy with false advertisement. read more

I needed several ink stamps and I needed them fast. I stopped by at closing time on a Friday and the stamps were ready the next day (Saturday). Fabulous service! read more

I overnighted concert tickets that I sold, I even paid extra to have it overnighted plus morning delivery. The tickets never showed up only to find out the young boy working here shipped them 2 day instead of overnight. I lost $300 in concert tickets. They said they would refund my shipping charges but that is it. I will never use this place again, nor would I ever recommend it. This mistake should never have happened and cost me a lot of money! read more

I went in the other day to ship my artwork and they were very professional. They packed my paintings with care as if it was their own. It was a very pleasant experience. I would recommend them to anyone. Thanks again. read more