Absolutely the WORST phone carrier. The service is horrible. I keep getting dropped calls and many of my family and friends cannot reach me. They receive a message stating that the person you called is not available or the phone number does not exist. I was given a ticket number, only to be told the following week that my issue was resolved. It was not; it's worse! Today, I asked the initial phone rep to speak with a supervisor. She said that their system was down. Then I asked to be transferred to someone who could actually address my concerns. I asked for her name, and she promptly disconnected me. I'm switching today! DO NOT USE T-Mobile! read more

Extricating yourself from a cable television internet bundle is a lot like marital discord within the Kardashian clan, lots of legal wrangling, financial trap doors, mental health assessments, hard feelings and more hoops to jump through than an Iron Man obstacle course. Of course when you finally break free, the most important decision is your internet provider. It's the heartbeat of any sound entertainment/communications hub and shouldn't be taken lightly. With Comcast gone, I chose T-Mobile 5G Internet and so far, I've been very pleased. Since I'm not running an underground movie studio or training for the Gamer Olympics, T-Mobile has been terrific supporting our phones, computers and streaming services with only slight variation in speed and dependability... or at least no more than Comcast. The Hub took all of ten minutes to install and connect to our devices. Trust me, I don't work in IT and it's still a snap. The real advantage is financial, $50 per month with taxes, fees and equipment included versus $140+ all in for Comcast. The only question is whether the service is available in your area. Give T-Mobile a call, it only takes five minutes... unless you hate saving money. Five easy stars. read more

I have been a long time customer. My son's phone broke requested a new phone put the old one in the box the mail for some the post office list the package. they are charging me for a lost package I have filed a claim with the post office just like they told me now they are saying they can't access the claim number I provided. This is the worst customer service I have ever dealt with read more

Excellent customer service. A representative named Manuel helped me reinstate my old T-mobile phone number back my account. He went above and beyond to help me. He got on the phone with people from Xfinity (previous carrier) and T-mobile's tech support in order to retrieve one of my two lines that for some reason had gotten stuck on Xfinity's network, he was patient and knowledgeable. They close at 7pm and I thought I was going to be told to come back the next day, however he locked the door and continued working on my case until it was resolved. I really appreciate what he did for me that night. Kudos to you Manuel. read more

I went into the T-Mobile store located in Princeton NJ on 4/26/22. I received a letter back in March stating that T-Mobile will be retiring the 3G network and one of the lines on my plan will not be compatible with the 5G network and I will need to upgrade my phone. I went to ask what my options are and I was basically told that I will need to purchase a new phone at full price and there is nothing else that can be done for me. I would not even get a single dollar back for trading the old phone in. I am extremely disappointed by the lack of service and attention I received. Not only am I forced to upgrade a phone that I don't want to upgrade, but there were no "pre-selected" phones to give to customers who are forced to upgrade. I honestly think this is really unfair. I should not have to spend $600-$800 on a phone if I don't want to. I was not even shown any cheaper phones that would work for my needs and that would be compatible with the 5G network. I did not expect this type of customer service from T-Mobile as they have always been helpful in the past. read more

Awful store. Went in and the staff couldn't have been more bored or unhelpful. Claimed my phone was not returnable when an NYC store had no problem dealing with the same phone. Enough to make me switch to AT&T. read more

the worst service ever! the two employees there are completely useless! they made me and my son wait outside the store just staring at us offering no help. the girl intentionally entered the wrong passcode so that she can't touch the phone for 59 minutes. of course this made us leave and go to another T mobile store! qe dad paying $300 a month for the worst customer service ever! read more

I have had countless issues with T-Mobile customer service over the years, often misled by incorrect information and wrong advice. After all, we the customers are the victim of paying unfair charges and waste of valuable time. I was convinced that this store staff will not mislead the customer or resolve any issue until full customer satisfaction is met. I am happy to be a returning T-Mobile customer thanks to the responsible staff at this store. Thank you so much for making the transition so easy!! 5 plus star from me! read more

horrible customer service. employee working with me was absolutely rude. she was on her own phone the whole time, was passive aggressive in how she answered questions i had, and treated me like I was stupid. awful awful awful read more