BON VONAGE! We had…read moreVonage home VoIP for about 7+ years. At first, it seemed like a smart move & decent price, solid service, and it did what it was supposed to do. Unfortunately, that version of the company appears to have retired years ago. What replaced it was a masterclass in charging more while delivering less: steady price hikes, declining reliability, poor value, and customer service so ineffective it almost felt performance art. The phone somehow managed to fail most when we actually needed it. I called multiple times and made it clear I was ready to cancel unless the issues were fixed. The response? Indifference. Most calls turned into a time-wasting combination of hold music, transfers, "can i place you on a two min hold and check what i can do for you?" x 7 and unresolved problems. Then, as a final punchline, they'd send an email asking me to refer friends and family for a tiny reward and rate the agent I had just spoken with. Bold strategy. I honestly don't know how they're still around. We finally canceled for good, and it has been one of the more satisfying administrative decisions we've made. I would never recommend them, never use them again, and if they were the last phone company on earth, I'd probably start sending letters.

As a retired Fortune 100 website designer, I enrolled in Vonage to migrate my corporate phone…read moreservice away from Verizon, saved a great deal of money and added many unique features to both my 212 and 914 numbers. For years I recommended Vonage to every owner of a small corporation and succeeded in evangelizing many to switch to Vonage. As of this date, I am formally renouncing any future recommendations of Vonage. Whomever Vonage hired to update and/or redesign its website, they failed. They failed to a prodigious degree. My firm (www.avekta.com) created the Web Design Motto: "Two clicks to a close." This means that anyone arriving at a site we designed would be able to achieve satisfaction at least 90% of the time. Whenever they did not, they were encouraged to contact our office to examine and correct the matter - even if our contract to create the website had expired. For the past two days, I have wasted a total of 2.35 hours trying to resolve a simple change of my administrative profile. This included 1.7 hours talking with a very cooperative and polite Vonage technical support associate. Throughout our interchange I carefully explained what was wrong with the website design and prior to the call emailed the same information in the hopes that someone at Vonage would correct the complex fail-or-sure website procedures. When we finally solved the problem, I politely explained how I'd already spent over $500 of my pre-retirement hourly fees and simply wanted a one-month reimbursement of about $60 as a courtesy. I was refused. On the basis of the above, principally the creation of an incompetent, customer-hostile website, I am downgrading my score of Vonage from a 5+ to a 1- and until this matter is rectified, I would not recommend anyone subscribe to Vonage.

OMG.. was assured this would be better then Spectrum... NOW with Planet, the picelation and…read morebuffering is terrible. Calling leads to being on hold for ridiculous amounts of time... not to mention I have been waiting on a service request for over a month... walk away... quickly Craig in New Paltz

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

Connect Me Voice is a poorly run organization. We sent in multiple cancelations, and everything we…read morecalled up they requested another email. The customer services people were never looking at the prior call notes. If you want poor customer services, then consider this company

ConnectMeVoice has been such an asset to my business, they have allowed me to keep my clients in…read morehouse and add VoIP to our list of services. Their customer service has been excellent with following up and making sure problems get resolved.

Great Customer Service. They installed a new phone and access control system for my company…read more Service was lightning fast. I'm extremely happy with my new products!

I always have such a great experience with Novacom! They always provide service exactly as…read moreexplained. Also, their back office support staff is second to none! Do yourself a favor and give these guys a shot. I promise you will not regret it!

Kieran is very knowledgeable and a good human. Does great work and stuff works! Always responds…read moreto inquiries around equipment etc.

From the owner: Reliable WiFi Systems, Breathtaking High Def Video,Supercharged Sound, Automation & Control. We…read moredesign, install & service high-tech, low-maintenance systems that enhance your living space. Both indoors and outdoors, we can fill your lives with music and simple control of your home. We can integrate hidden technology to preserve the simple beauty of your living space. We offer Consulting, Design, Installation and Service for Audio/Visual, Networking, WiFi Systems, Panasonic and NEC Telephone Systems, and we offer on & off site control. Maybe you just want to improve the stability and quality of your existing system. We pride ourselves on our service, and look forward to working with you on your next project.