BON VONAGE! We had Vonage home VoIP for about 7+ years. At first, it seemed like a smart move & decent price, solid service, and it did what it was supposed to do. Unfortunately, that version of the company appears to have retired years ago. What replaced it was a masterclass in charging more while delivering less: steady price hikes, declining reliability, poor value, and customer service so ineffective it almost felt performance art. The phone somehow managed to fail most when we actually needed it. I called multiple times and made it clear I was ready to cancel unless the issues were fixed. The response? Indifference. Most calls turned into a time-wasting combination of hold music, transfers, "can i place you on a two min hold and check what i can do for you?" x 7 and unresolved problems. Then, as a final punchline, they'd send an email asking me to refer friends and family for a tiny reward and rate the agent I had just spoken with. Bold strategy. I honestly don't know how they're still around. We finally canceled for good, and it has been one of the more satisfying administrative decisions we've made. I would never recommend them, never use them again, and if they were the last phone company on earth, I'd probably start sending letters. read more

Vonage Business - bon vonage - Internet Service Providers Near Me

As a retired Fortune 100 website designer, I enrolled in Vonage to migrate my corporate phone service away from Verizon, saved a great deal of money and added many unique features to both my 212 and 914 numbers. For years I recommended Vonage to every owner of a small corporation and succeeded in evangelizing many to switch to Vonage. As of this date, I am formally renouncing any future recommendations of Vonage. Whomever Vonage hired to update and/or redesign its website, they failed. They failed to a prodigious degree. My firm (www.avekta.com) created the Web Design Motto: "Two clicks to a close." This means that anyone arriving at a site we designed would be able to achieve satisfaction at least 90% of the time. Whenever they did not, they were encouraged to contact our office to examine and correct the matter - even if our contract to create the website had expired. For the past two days, I have wasted a total of 2.35 hours trying to resolve a simple change of my administrative profile. This included 1.7 hours talking with a very cooperative and polite Vonage technical support associate. Throughout our interchange I carefully explained what was wrong with the website design and prior to the call emailed the same information in the hopes that someone at Vonage would correct the complex fail-or-sure website procedures. When we finally solved the problem, I politely explained how I'd already spent over $500 of my pre-retirement hourly fees and simply wanted a one-month reimbursement of about $60 as a courtesy. I was refused. On the basis of the above, principally the creation of an incompetent, customer-hostile website, I am downgrading my score of Vonage from a 5+ to a 1- and until this matter is rectified, I would not recommend anyone subscribe to Vonage. read more

I was drawn to Vonage because they advertise that prices start at $13.99 for a single line, which seemed like a great deal. But when I called to get set up, I was told that with taxes and fees, the monthly total would be between $26 and $30--more than double the advertised rate. I understand that taxes and fees exist, but this level of markup feels deceptive. If the real cost is over $25/month, then $13.99 is clearly not an accurate starting point. It's disappointing and feels like a classic case of bait-and-switch pricing. I expect more transparency from a company in the communications business. I ultimately chose not to go with Vonage because I value honesty and upfront pricing. read more

This would be funny if it weren't so very true. Vonage could not get our business phone number ported ... OK fine I guess we will try and work with another company. But then Vonage sent our business to collections! We have a spotless Dunn report and this bunch of idiots sends up to collections because of their inability to do what they are supposedly in the business to do. There are too many good reputable VoIP companies out there to deal with one that is a total sham. Perhaps, contacting bbb.org would be the thing to do, but everyone should know that they can do better than: Vonage Part of Ericsson of Holmdel Township, New Jersey. Vonage 23 Main Street Holmdel, NJ 07733 read more

This is for Vonage for Home. One star because the purpose of VOIP service is to make and receive phone calls, but for many months I often haven't been able to do either. I have talked with tech support many times, but they don't seem to be able to fix the issue. I believe the problem is a routing issue, but they don't seem to listen to that. read more

Echoing what others have said. Customer service is non-existent. We using a product that had been called Nexmo, offering texting services, which was bought by Vonage. Although Vonage is an American company, the bills are still expressed in Euros, which naturally doesn't agree with an organization's accounts payable department. But customer service is practically non-existent. Looking into getting a replacement. read more

Im so so soooo grateful to Vonage for helping me with my business landline. Their customer service was absolutely on point. They were extremely helpful and so nice to work with. Their shipping was super quick and they always did what they said they would do and in such a timely manner. They are completely worth joining their company. Im so pleased with them all the way around and I have to give praise to Priya in their customer service for all her knowledge and professional interactions and assistance. Above and beyond this company went for me. So so sooo grateful. Thank you Vonage for making up for my terrible terrible service and interaction with Ooma. Vonage you saved my company from any more harm that Ooma caused my business. I am so very pleased I have joined you. Thank you thank you thank you!!! read more

It's ironic that for a phone service you can't make contact with the company by phone. Only via chat support that is slow, cumbersome and highly annoying. I have been trying to get an additional line to function with them for 3.5 hours now and still no success. My "customer support" person, Dusthaker, keeps asking me the same questions like "can you give me the extension number?" We've been working on the SAME extension all along. Super frustrating and annoying to the point of thinking that I will change our services. Good customer service and support doesn't exist here any more. read more

Do not use Vonage business My business name is COMPRECOVERY and I have been with Vonage by default. 1) I can NEVER get any support. I registered with SMS and vonage charged me already but the service is not available. If my registration is pending a review, why am I being charged? 2) I'm being over charged every month despite rates going down and competition going up. I only have one line and I'm a sole operator. Why am I being charged $47.89. I will not recommend this company and I will find a competitor to switch mys services. read more

Worst company ever. Scammers beyond belief! Charge a fortune and make you believe you are paying one price and charge another ridiculous amount of fees - From $313.99 plus fees = $465 for ONE LINE. Absolute ROBBERY! read more

Vonage will silently keep you under an annual contract and "make mistakes" that make it look like you working under a month to month agreement. If you want to remove unused extensions or reduce your service they will charge very high penalties for doing so and claim you are under an annual contract even though they cannot produce the contract. They have horrible support that seems unable to actually help with issue. They randomly decide they are going to charge for things they didn't charge you for before. It is a shame that they don't have management that cares about actually retaining customer. Stay away from them. read more

If I could give a minus 10 on my experience with Vonage business phone service, It still would not reflect the lies I was told when I signed up telling the customer service liar that I made 90% of my calls on cell phone. She said it works great and I finally just had to bite the bullet and do the early termination as their hostage fees cannot cost nearly as much as I have lost in revenue without a phone I could count on. I have now switched to Verizon One Talk and it seems so much more professional. I cannot even speak to a live person since the salesperson with Vonage. If you like your business do NOT even think of using Vonage. Vonage is not a professional company but rather a company with no integrity in my opinion. Now I am having difficulty finding an address to send their phones back and to send my letter of disgust to someone that may care if there is such a person in the company. read more

If you want to buy something with Vonage they will answer that call, but if you have an issues and need help with customer service, good luck.. This is one of the worst phone companies I have worked with in over 30 years. I have a Business account with them, that I am trying to get out of. Very Bad service, Do Not start a company account with this company, The offer NO support, unless you want to buy something or start service. read more

Vonage stop paying my company comision for sales & services that we directly sold to our customers Vonage services We are an active agent that sells our clients Vonage services . All our clients as if this post are still paying Vonage and honoring the Vonage agreement they signed through our company that we provided to Vonage Vonage could pay my minority company but for some reason they told us they will not even though the customer we provide are all paying Vonage for services We been apart of telecom for 20 years our telecom company is a family based company not large by an means and could use the commissions that we feel are still owned to us read more

I had Vonage for over 10 years and I called and asked to turn off service 5 months ago. Now I am getting emails from them saying I never called and I owe them for 2 months of service that I never used. They also sent me to collections.. They are the worst to deal with read more

WORST company & service. Heads up: You'll need to be pre medicated to try to get through to customer service. I've been trying to assist my mom to cancel her account. EFin FRUSTRATING! Next steps we probably jus headover to the bank and 86 payment from these MFers. Better Business Bureau shut this company down!!!! read more

Worse Company ever. They don't care about customer or their time, avoid at all costs. I have business account and you never get to person to solve any issues. The left hand doesn't know what right hand is doing. One department doesn't know about what others have done, for a small billing issue I struggled for weeks and spend countless hours going from one department to another rather than spending time on by business. BTW, the issue still didn't get resolved . I have cancelled my account and yes, I did pay early termination, but it is better to spend time on your business than dealing with vonage issues. I am not sure how they are still in business. I would rather give them a negative rating read more

WARNING. After discovering that the phone service that I had had for years no longer had much of any customer service or help with any issues, I decided to move my VOIP system to a local company that had real people to answer the phone. I started the process of moving my business phone number on March 3, 2021. The local numbers took over a month to get transferred over, as Vonage would refuse the documentation sent to them by the local company. The documentation being screen shots of my Vonage account, and documents that I had signed for the service. I also have 2 toll free numbers, which were finally release on May 14th, for the same address. It took getting the FCC involved to get my numbers, numbers this company had owned for decades. It took forever to figure out how to cancel the service. First, I tried to follow their phone tree, that failed miserably. I then called their sales, and low and behold a real person answered, I explained the issue and he transferred me to the customer management team. Basically, from the time I called to getting off the phone was more than half an hour. Now they want to charge me an extra month of service, because my service was month to month. I tried to argue that I had started this process in the beginning of March and the hold up for cancelling was them refusing to release my numbers. The lady on the phone argued that it could not have happened that way and I would be charged this month as well. These last few months has been a nightmare with my company phones. If you like customer service, do not pick Vonage. read more

THE WORST. NO SUPPORT. We paid for an 800# two years ago, when you dial it, it goes to another company. That company has the same 800 # as us and said they have had it for years. I will launch a legal lawsuit against Vonage if this is not resolved, we have the 800# you gave us and we are paying for two years. It is on all our marketing for two years, ads, magazines, posters, flyers, cards, windows, and real estate signs etc. It goes to another company and I've been chatting with vonage for weeks. There is no way to talk to anyone, billing, tech etc. I believe this is a scam. AVOID VONAGE!!! read more

Vonage is the worst company ever. Vonage's fraud department is unprofessional. Our business daily operations was abruptly interrupted by their fraud department without any warning, just because they can. After the interruption, we received a message that they cannot verify our location. Vongae's fraud department are a bunch of idiots. Next time do your verification first. Our experience with Vonage voip for a few days was stressful and aggravating. We are now very happy working with Dialpad voip. ATTENTION VONAGE FRAUD DEPARTMENT even though we were still on the free trial stage before the interruption and after we gave you notice that we are no longer interested on your services, you still charged my credit card. No lesson learned on the million dollar class suit that you lose with FTC. You are also accountable for the consequential damages due to the interruption on the daily business operations of our startup company. read more

I have been a customer for 10 years and now you talk to chats or a virtual voice when you have a problem or fill out a form. Chats refuse to give you a phone # where you can speak to a Human being stating they have no such #. I called three phone #'s and was given the same service, none. I have spoken to a Human Being in the past and find that the way you make contact with a Vendor you pay for a Service too would at least have a # to speak to a human being. This is a simple issue but real for my Business. It seems Customer Service is gone reading other reviews it seems to have disappeared read more

Vonage business has NO support by phone. You can only troubleshoot and get technical support via chat. They will not TALK to you unless it's to SELL you something. Once they have sold you the service, you can only get help using the service via chat. It just doesn't work well for business to be texting away on a chat while you're trying to deal with clients. When I do try to chat to get help it takes anywhere from 30-45 minutes to get an agent to chat with and they're not very helpful. I am dealing with the SMS registration I have been trying to complete since March 2024. It is now almost the end of May 2024 and nothing is resolved, I can't text out my appointment confirmations and all because I keep going around in circles with Vonage. I am looking into alternatives now, but I hope my review will keep others from contracting Vonage. We have had Vonage since may 2012. They do not value customer retention. read more

My god run run run so far away from this company. I worked with this company for years and then found a better service provider. I canceled our account and have a receipt showing that. They then proceeded to continue taking money from my company business bank account on a monthly basis through ACH for years. We have been in regular contact with this company insisting in writing and with phone calls that they stop billing us for services that were discontinued. Every time we were told it was canceled yet every month they hit our account and bill us again. This has been nothing short of a complete scam. We finally just had to cancel our bank account and move on. The services this company provides can be found by better providers everywhere, better service, and better pricing. The real problem with this company is honestly that they are 100% a scam. You can of course always cancel your account at least that's what the contract says, in reality, this company will make it impossible to cancel. When you finally cancel like I did they will still deduct money from your bank account or send you the bill. I have never in 25 years of business seen a more shady operation. Stay very far away from this company. read more

we signed up with Vonage and the wr phones were sent. after several attempts we got the phones. Vonage sent us a phone which was not compatible with Wi-Fi. when we asked they redirected us to call tech people and pay for it to help. they contin to charge us monthly fees even though the phones are not working. their rep Mariana is the worst person to deal with. she sent us two other phones and charged us for it. no one at Vonage is answering our emails. we are stuck with phones that don't work and paying bills at the same time. crazy is an understatement. looking for legal advice at this time. please customers be aware read more

We had the Vonage Business service for at least 6 years but, in the last few months, the phone was ringing but we could not hear the voice of the people that made the phone call. I tried to contact customer service, it does not exist. I spent hours trying to get a person to resolve the problem but it was impossible to get any help. Without phone service but paying Vonage bills, we decided to transfer our phone to another provider but, when we tried to cancel the service with Vonage Business, it was impossible to do it. I also spent several hours trying to cancel the account. We provided Vonage Business our credit card number, so, since I could not canceled with Vonage, I called the credit card company and I changed the credit card number removing the automatic update card number for the vendors. Hope. this will solve our problem with this Company (????) Vonage Business. Please, Stay Out of this company. read more

I am writing about Vonage residential "service". Honestly, this is one of the worst companies I have ever had the misfortune to deal with. First, the customer "service" is abominable - their English is almost non-existent and when you can finally understand them, they don't understand you. I signed on to Vonage on December 12 - by December 25 they still had not been able to port in my number. I had no service but was being charged. Actually, I should have charged my professional rate for the waiting time for the "help" I didn't get. I'd be a millionaire by now if I had charged for the time I waited fruitlessly for help. Stay away from this company if you value your sanity, health, and phone service. I terminated Vonage "service" after two weeks of no service at all. read more

This review is for Vonage VoIP residential Service. Vonage CUSTOMER SERVICE and TECH SUPPORT are NON-EXISTENT. Today is April 25 and I have NOT received any phone calls from the beginning of April, they go directly to Voicemail. Checked Settings multiple times, tried to forward calls to another number - ALL to no avail. I've been calling Vonage continuously. Out of 4 Vonage numbers listed on website NONE is functional - there are no people on the other end, just recording. I contacted Vonage via Chat on April 5, 2022. After an hour wait a guy asked me to reset Vonage Adapter - done. Than I had to find someone to call me in order to test it - the Phone Call did not come through. I was assigned a case number and was assured that a Tech Rep would contact me via email. It's been 20 days and NOBODY has. I bought new Panasonic Phone Set - did not help either. Still cannot receive ANY Phone Calls. Initiated another chat on April 23. Once again - useless, they dropped the chat without finishing the conversation. Meanwhile I am missing many important phone calls including work-related - this is unacceptable! Here is another site where REAL Vonage Customers file their complaints, and more than half of them do NOT get any assistance at all: https://www.complaintsboard.com/vonage-b119970#c1318 Terrible Company! read more

I have been a customer of Vonage for 20 years. Last month I called to cancel and got a run around requiring pin numbers of when I set up the account...I didnt know that info. I gave them the credit card info which they are billing and was told was incorrect. I told them to cancel anyway. This month I was charged again and I called and got the same run around...even when told I was talking with a Senior Manager. I have had to now dispute the charge with the CC company and they also will not accept any further billing from Vonage. Customer service sucks.... read more

This company is the worst of the worst! This is the lowest score I can give. Run as fast as you can from this company. They are unable to provide the communication service they advertise. This amounts to false advertisement! They make the sale nevertheless, but are incompetent, unable to provide the service and most of all totally unavailable for Customer Service. So you can't get a refund because there is no easy way to contact Customer Service. It has been a month and I am still trying to contact Vonage to receive a refund! Vonage should possibly be investigated for FRAUD especially when you try to reach them via phone, text, and Chat! read more

I was a Vonage residential customer for almost 20 years. In the past few years the call quality has continually slipped and the pricing had inched up. A couple years ago I switched to their (discounted?) annual pre-pay. The second year it went up about $50. This year it went up another $100. I never received a notification that the were about to renew the year and never had an inkling of what the new annual charge would be until it hit my credit card. This year I'd had enough. I called them. Spent 45 minutes waiting to talk to a rep who barely spoke english, on a line so noisy and echo-ey that even if she did speak English, I wouldn't have been able to understand her. She wouldn't refund the annual prepay and return me to month to month as I requested so I decided to just switch services. The switch was completed within 2 weeks of the posting date of the annual charge but I have not been able to get any refund and seeing as they closed my account, I can't even reach them by phone to discuss. I contested the charge on my credit card and they refuted my claim. So I'm still trying to get the better part of m $527 back but I have since switched to 1-Voip. So far, so good. A fraction of the price, excellent ENGLISH SPEAKING customer service and they completed the port of my phone number very quickly. Fingers crossed. Stay away from Vonage. read more

When CenturyLink told me I could not have Price-For-Life Internet if I had my landline with them, I changed my phone service to Vonage. Vonage said I could block some phone numbers, but I got calls from two of those blocked numbers. So that didn't work. When I tried to make a call, my phone would beep 6 times before I could get a dial tone. They fixed that, but it returned. So that didn't work. My answering machine was not recording messages. Vonage told me to get a new answering machine. I did, but the new answering machine still did not record messages. So that didn't work. I cancelled my service with Vonage and moved back to CenturyLink, to a new Price-For-Life phone service. That finally worked! On the remote chance that Vonage is still in business, do not use them as your phone company. You will undoubtedly find that it does not work. read more

Worst company I've ever dealt with. No customer service to speak of. My phone went down one day and it took me a whole day to get them up and working. The problem with this company is there's no one you can call. Any time I've had a problem I was only able to chat with them on line. Now I'm trying to discontinue my service and they seem to be holding my phone numbers hostage. I've been trying to get them to release my numbers for 3 weeks now and all's I get is the run around. When I chat with them on line they give me numbers to call to get help but when you call those numbers the recording tells you to go on line to there chat room. You just go around in circles. When I go back on line they tell me this and that but no one ever helps me get this problem resolved. The carrier I'm switching to says this is a very common problem with Vonage Business. Stay away!!!! read more

Vonage totally just jacked me. lol... I opened an account for two lines and fax just to try them out, but I was never able to log in. Technical support couldn't figure it out. They said it was strange and never got back to me. I must've tried restarting the password, with them on the phone, around 8 or 9 times. But not always with technical support, but anybody who would help me... each department thinking it's the first time they're helping me, I'm telling each different person each time exactly what they're going to do, what's going to happen, and how the calls going to end, and nobody seemed to believe me even though I have a file with notes about my account troubles. In the end I'm not reimbursed - company policy - and I told them look I'll keep the account active but you guys can't help me log in. If you could just log me in I'll be happy. So finally today on the 10th person who wanted me to log in I said either you set me up with a new account or we'll have to cancel - because I literally have no other choice but to cancel. What else was I to do? pay for a service I wasn't able to use for another month? So in the end the story goes they take my money and cancel my account. I've never been bullied like that before. Totally crazy they took my money. Funny thing is they were all so nice that it's hard to be completely angry --- what do they call that when the kidnapped start to defend the captors? Whatever I'm tired I've been on phone with hem for tooooo long. And now I have no lunch money. read more

This is the worst company to do business with. My fax lines have been down for 4 weeks, no help from Vonage, who told me that my lines were with Verizon. They are not and it took Vonage 2 weeks just to figure that out. Today the finally sent a tech and I'm still waiting to get my fax lines up and running. As soon as my contract if over in September, Bye Bye Vonage. read more

The price reduction compared to cable phone sounded great, but now all our phone and fax lines are out for three days. Absolutely no help from their live chat. Don't risk it; I'd rather pay twice as much and have reliable service. read more

We are a fire protection business and have vonage our phones have been down for 3 hours and it is impossible to reach anyone in customer service! We are unable to make or receive calls. I've spoken to several representatives in residential and they say they cannot access nor reach any managers/supervisors! This is the worst customer service I've ever received. We are told to sit and wait until phone lines are back up since there is nothing they can do. We are canceling our service asap! read more

Service was not bad, but when came time to cancel it is impossible. You can't do it online or via email, you need to call. And they give you the run around with a 1,000 questions and trying to prevent the cancel or sell something else. I ended up having to scream at the person, cutting them off until they finally gave up. Ridiculous. read more

Vonage is not a reputable company at all. I was told that I would get 3 Motorola cordless phones when I signed up. I contacted them to inquire about the phones as I never received them. The customer service rep just said I wouldn't get them and then disconnected chat with me immediately. Seeing these other reviews hopefully I can stop service with them when my year contract is up, I prefer to spend my money with a loyal company, and this is not one. Allen G. Houston, TX read more

Why can't I choose no stars? Voange as a VOIP phone service is not horrible, but their customer service is absolutely the worst. DO NOT USE them or will pay for it beyond what you can imagine. I tried several times to cancel my service but Vonage continued to bill me and charged my credit card until I finally had to cancel my bank card. They are still trying to collect from me even though I have not used the service 6 months and do not even have a land line home phone. What a nightmare! read more

WORST SERVICE PROVIDER EVER!!! They touched something in my business account that made all the numbers inactive and it cannot be fixed for 24-48 hours!!!!! THIS IS A BUSINESS!!!! Two days of lost customers and sale!!! Vonage are you going to reimburse us for all the lost time and money?!??! read more