I'm not surprised about this business which has only five-star reviews, very reliable, fast, and…read morehonest he quickly fixed my phone and refused to charge me appreciating that kind of business. He earned me as a return customer for sure highly recommended.

Great service from H. Phone fixed, friendly customer service, fair price & transparency through…read morethe repair. 5 star service Definitely recommend this small business.

I couldn't not recommend this store any more. Came in to get a phone, was told we had to order one…read more I said I wanted to know how much it is. Guy told me he could order the phone, my bill would come down to $150 a month with $1100 off the phone and we would finalize it when the phone came in. Said he would call me when it came in. Never showed me numbers, I didn't sign anything he just randomly said "cool it's ordered" and shook my hand. Then I got a bunch of automated emails about my bill change. It was not what we talked about, bill was barely cheaper and it broke down I only got about a $750 discount off the phone. It arrived in the store 2 days ago. No call. I called, and they said I need to wait for him to come in to get everything set. When that is.. no one knows because he "couldn't see his schedule" Couldn't be a more unprofessional process

Huge shoutout and thank you to Ethan. My online order never showed up, and I called the store on…read moreChristmas Eve during total chaos. Ethan walked me through canceling it, then helped me reorder and pick it up in-store on the spot. The store was absolutely slammed, but he remembered me from the phone call, stayed friendly, and handled everything fast and efficiently. Awesome service when it mattered most. Great work, Ethan. Thank you again!

If all I was reviewing was their ability to replace my Pixel 9's screen competently with quick…read moreturnaround, 5 stars. But there are dozens of stores in town that can do that. What left me completely frustrated was their inability to communicate in what seems like the minimum for retail phone repair. I took my Pixel 9 to UBreakIfix as it's Google's repair partner. The tech who worked the desk checked TWICE with someone in the back to verify the warranty coverage on my phone's screen, assured me it was covered, produced an estimate receipt with the number $0 as my price and sent me away. Two hours later I get a voicemail with a mumbly messsage about how it wasn't covered by warranty and something.. something on Google's end, and the call ended abruptly. When I called back and I asked if there was anything due, they told me I was on the hook for the $240 replacement cost. I was told they checked with Google AFTER they had completed the repair and was denied warranty coverage. The option offered to me was that they could undo the repair and "I could try my luck with Google's mail-in repair warranty service..." Seems like someone monkeying inside my phone multiple times would definitely affect my chances of getting it covered, so no. Plus the loss of my phone for however long it took Google to mail it back. So I paid my bill and left. I don't know why they denied coverage and UBreakIFix wouldn't tell me, so I guess it doesn't matter. But when your auto mechanic is knee-deep in a transmission replacement and he finds out it's going to be $2000 more dollars to put it all back together. HE GETS ON THE PHONE TO THE CUSTOMER before reassembling the transmission. This is a minimum level of retail communication, not "We can take your transmission back out if that would work better for you."

I wish it were possible to give a company less than one star. For the past month and a half, I've…read morebeen trying to use this company because Google has an issue with their Pixel phone, and the recall fix--replacing a battery--is assigned to this company. I've made appointments and shown up on time three different times over this period, yet my phone still isn't fixed. Each time, they were missing one or both of the required parts for the recall. They had my phone number and appointment on file, but they never called me in advance to let me know they didn't have the parts. Not only was I disappointed, but it seemed everyone in line had a similar problem. During my three visits to their Washington Square location, I never once saw a single person get helped with any issue. I have never encountered such an inept group of people running a store. They were full of excuses for every situation. I watched nothing but people walk in, only to be told they couldn't be helped and leave frustrated. I wish I could say my story was the worst. The man next to me yesterday said he'd been trying to get help there for over six weeks--I'm only three weeks into this ordeal.

Needed a quick fix for my son's phone screen because the touch stopped working. Got right in and…read moreVictor told me the screen I ordered and repaired myself was faulty. Part of the issue could have been operator error- I tried! Victor was great and took maybe 20 minutes to fix the phone, and it was a cool $75. Literally the best place and best price. We chatted about playing Nintendo and our favorite Zelda games. (If you tell him your favorite Zelda game is Majora's Mask he may give you a discount!) overall 10/10 for customer service, efficiency, and price.

I was lied to multiple times by Kelani during the process of him scamming me. We paid for a genuine…read moreiphone screen replacement. Come to find out it was not a genuine iphone screen, proven by a certified apple tech with the part number and a simple light test. We didn't give him the password which he wanted to test the device. We wanted instead to test the device in person when I picked it up and keep my passcode private. He used this as an excuse as to why the problems were arising. So many failures when I had the device back, most notably the camera. Still putting my trust in him I asked him to explain and he told me that the phone may have been damaged internally and this model was notoriously tricky for face ID and camera malfunctions and that I should ALSO pay him to fix the camera. Thankful I got a second opinion from an apple tech who let me watch him open the phone. *When the phone was opened there was still bits of glass scattered through it, the clips were bent and the camera was left unconnected* (see photos) it was obvious that this phone sustained too much damage to be repaired fully by a screen replacement but Kelani didn't tell me that, he hid it under a new aftermarket screen, charged me for a genuine screen and wanted to continue to milk me with the new camera replacement. When I talked to Kelani for the final time, I started out trying to be reasonable. I asked for my broken screen and my money back and that he could have this one back. He quickly began defending himself saying that he wouldn't refund me and that I should just take him to court. (I see it's a popular reply for him in his comment responses) He also told me that he didn't need people from "my side" and people "who look and talk like me" because he has plenty of good customers with people who love him. Needless to say I suggest you stay far away from this place, in case he decides that you're the customer he's going to scam.

How hard should it be to hand your money over to a business for a service or product? As any…read morebusiness owner should tell you, the answer is: not hard at all. After four weeks of running through loops and hurdles set by the sales associate, getting three phones running in our shop was apparently challenging for this company. Upon first phone call, we specifically told them we were in a hurry, but will pretty much pay whatever it was they asked. After weeks of no call backs, wrong estimates sent out, we had to ask ourselves: was it really this hard to have three phones connected? We called one of their competitors and had our phones ordered, installed, and running the very next day. Bypass these guys by all means.

John Bogaty made it super easy for us to switch to a very capable and cost-effective cloud-based…read morePBX. John also secured the right fiber optic broadband service for our new office. John ran interference with the vendors, ordered the new equipment, and made it look easy that everything came together in the end. Four months later, we are very happy with both services. There have not been any service outages. The voice quality is very good. Thank you, John!

I have been with Consumer Cellular for years now and I still can't believe what a unicorn they are…read more There customer service is downright lovely and helpful. Their prices are extremely reasonable and they're not trying to take advantage of their customers. There's no hidden charges or sneaky small print. I tell everyone I know to get their service from CC. I have never had such a consistently wonderful experience with a cell service provider. They give me hope for the way that businesses can operate, putting customer needs first. Couldn't recommend them more highly.

We have had GREAT visits to this location and help from this store staff, and we are so…read moreappreciative of all their assistance! I got my pixel 10 here and they were very good at getting it set up for me AND transferring data from my old phone to the new one. I plan to return this week to get some more help with erasing data from the old phone so it can be donated, and helping me know how to best preserve the battery power on the new one.

Justin t was wonderful to me and my wife get her a new phone and making a transfer of my business…read morephone to my family plan while the Verizon phone center could barely speak English or listen to what we were asking for Justin stayed patient and professional as the made it take way to long to complete the service

We had excellent help with Arianna but my husband & I went back & someone else was working. There…read morewas other customers in the store & basically the person didn't want to help us. She told us that we would have to call the corporate office ourselves. I got mad & walked out ( why should I do her job ). My husband stayed in there & she then told him that what we needed done could be done by them but we would have to come back the next day because it could take up to an half hour. As I said no other customers were in & she was just sitting there doing nothing.

Hey I purchased a computer to go to Windows 11 and got the concierge service. They came to my home…read morewith a replaceent computer and got it up and running for me. There was a problem with the unit they brought however the were able to replace it with a correct unit. In the end it was an acceptable experience.

Great service. Such a good experience. Alec is wonderful, kind and competent. Great place to have…read morerepairs.