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    Xfinity Store by Comcast Dealer

    Xfinity Store by Comcast Dealer

    (11 reviews)

    I'm not surprised by the many valid negative points in the reviews; however, Comcast/Xfinity is…read moreoften the primary or only provider in some areas, and as a multi-billion dollar company, they likely pay little attention to these reviews. They know that many residential and business owners rely on their unreliable service to stay operational.

    -- Comcast Isn't a Company Anymore. It's a Joke…read more I've never written a review like this before, but Comcast/Xfinity has gone so far off the rails that people need to know just how completely broken and absurd this company has become. A tree fell and took out the cable line to my house. The internet went out--obviously. But over the course of SIX HOURS on the phone, across 16+ calls, not one person at Comcast could comprehend the basic, physical reality that no cable = no internet. Instead, I was subjected to the same loop of pointless "modem health checks" and pre-scripted resets on equipment that was literally not connected to anything. Think about that. Six hours of me just trying to say, "The wire is down." And them replying like bots. Over and over. I then went to the store in person, sat there for 30 minutes, and was completely ignored before someone finally talked to me. Still no help. Still no fix. Just more empty smiles and no accountability. This isn't customer service. This is a complete abdication of responsibility. Comcast has effectively ceased to operate as a functioning business. It's like the company was handed over to AI systems and the humans just walked out. No one is home. No one is in charge. There is no service, no care, and no reality check happening behind the scenes. I was forced to switch providers just to survive. But the level of incompetence and disrespect I experienced left me stunned. Comcast didn't just drop the ball--they launched it into the void and walked away. To Comcast/Xfinity: You are no longer fit to operate as a service provider. You need to be completely stripped of responsibility, restructured from the ground up, and replaced with people who understand what accountability means. Your systems don't work. Your people are unresponsive. And your entire model is collapsing under its own negligence. This wasn't a mistake. This was a message: You don't care. You don't serve. And you're not a real company anymore.

    T-Mobile - mobilephones - Updated May 2026

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