Great service and very knowledgeable staff... unfortunately the store closed unexpectedly...read more

As a favor to a low-tech friend, I volunteered to switch her service to T-Mobile for a better deal…read more Her old phone (a flip) was supposedly locked, so we had to buy a new (near look-alike) one. When I got back to her home I realized that, in fact, they had mistakenly set up the old phone, not the new one (so it was not locked after all?), so I drove back and explained the situation. The kid behind the counter, who was trying to be helpful but was not wholly competent (obviously; he's the one who screwed up the phones) worked and worked to get things right. People make mistakes, and I just dealt with it. But it soon became laughable: there was incompetence up and down the organization: he couldn't get the new phone up and running, and so called to the Philippines to sort things out, and they said they had no record of the change in service or even the purchase of the new phone. "I'm looking right at the purchase confirmation!" he protested. The store manager, Roxie, came over and said that they probably won't be able to fix the situation. I laughed and told her that it was their error, and of course they're going to fix it. Boy, the look she gave me! Like ice. I had to call back home to my friend to get all sorts of information: old phone number, new phone number, last four of social etc. Understandably, my low-tech friend mistakenly provided one incorrect number for something or other. When Roxie realized this, she nastily implied that it was my fault. I told her my friend must have gotten confused. Roxie's response? "Right, it's always someone else's fault," in a nasty, sarcastic, and accusative tone. Can you believe that?? Shame on her! Shame on Roxie at Mohegan Lake T-Mobile!! And shame on T-Mobile for being so negligent in their training their staff in terms of both technical prowess and basic human decency. The kid apologized to me after Roxie went back to eat her lunch (no farewell, and certainly no apology. She just ignored me and walked away). After two hours of this circus, the issues finally seemed to be resolved and I went back to my friend's place, where we discovered that they actually gave her another new number. Unbelievable.

Very disappointing experience. I went to Mobil Fix on Saturday to repair my broken iPhone case. I…read moreagreed to the price and was told to come back in 30 minutes. When I returned, the technician tried to pressure me into replacing the phone casing, even after I explained that I couldn't afford it at the moment. When I was ready to pay, I noticed a line down my screen that was not there when I handed over my phone. The technician insisted it was already there and became very agitated when I questioned it. The situation felt very uncomfortable and unprofessional. I ended up paying for the casing and a screen protector, but later realized the screen protector had been removed. Because I was with my daughter and didn't want to cause a scene, I chose not to go back inside. Overall, the experience felt dishonest and I would be cautious before doing business here.

Great costumer service fast pace employees yet they will take all the time u need them tooread more

This company has the absolute worst communication I have ever come across. In 6 weeks, I have had…read morenothing but problems. I emailed, I chatted, I texted. Zero follow-up. Now, I am still waiting for my full refund that I have in writing is supposed to come a week ago. They received the equipment August 30th. Today is September 15th. Zero, exactly zero follow-up or communication. Don't waste your money. Their equipment is unreliable and their customer service is even more unreliable.

My experience with Sass and the Steadfast Telecom team has been nothing but positive. They are…read moreresponsive to my requests, and flexible in their solutions. They are hands-on, and someone is always available to help. Great for minor problems, and even large scale telecom build outs.

They did a great job installing an ethernet jack from the second floor of my house to the basement…read more It was no easy job, but they did it neatly and were very professional.

From the owner: We are Certified to work on Many Systems, contact us get it done the first time. We offer Security…read moreCamera Systems in the Bronx, Manhattan, Brooklyn and Queens! Complete infrastructure and deployment for your business network. We offer the best in Voip and Office Phone Systems from big to small.

David did a nice job adjusting his proposal to work within my budget. Reliable and on-time, i would…read morefor sure use Canaan again. Had some innovative ideas for my project and seemed to be plugged into all the newest stuff. Nice job Canaan.

We engaged Canaan Technology to upgrade our wifi network. David and his team could not have been…read moremore competent, as well as a pleasure to deal with. We were so satisfied that we had them assist us with computer/wireless printer support. We plan on using them for our future technology needs.

The associate that waited on me looked and acted like he could give two flying shits about his job…read moreOr me. I almost felt like saying did I wake you from your nap by any chance? Bro, if you hate your job that much try looking into a different career because you're not helping us for sure.

Terrible customer service. Not one rep was willing to check us in and after a 45 min wait they…read moredecided to add us to the queue for another 30 min wait. One star as zero wasn't an option UPDATE! Went to Best Buy and was helped in 10 mins by Steve! Excellent service!!