I recently switched from AT&T to Verizon Wireless. Because my husband's older iPhone required a physical SIM card, we couldn't complete the switch online. I visited several Verizon stores, but they either didn't have a SIM card available or were unable to assist. I was eventually referred to the Verizon corporate store in Mohegan Lake, where several representatives, including Jan Carlos, helped me. They were professional, positive, and determined to resolve the issue. Thanks to their efforts, we were able to complete the switch successfully. Before I left, Jan Carlos even provided his phone number and told me I could text him directly if I needed assistance in the future. That's outstanding customer service. read more

The associate that waited on me looked and acted like he could give two flying shits about his job Or me. I almost felt like saying did I wake you from your nap by any chance? Bro, if you hate your job that much try looking into a different career because you're not helping us for sure. read more

Terrible customer service. Not one rep was willing to check us in and after a 45 min wait they decided to add us to the queue for another 30 min wait. One star as zero wasn't an option UPDATE! Went to Best Buy and was helped in 10 mins by Steve! Excellent service!! read more

The wait time is ridiculous. With 6 people waiting, one worker walked past us to go to lunch followed by another worker who apparently went to CVS and came back carrying stuff in her arms. Two customers got up and left after complaining. After 45 minutes the one staff member that had been working asked if anyone was dropping off a device. Took about a minute of his effort. Management is awful evidently. Avoid the need for human interaction at this location. read more

Terrible customer service - long waits and unhelpful employees. Even with an appointment we were told we would need to wait as they only had one employee working read more

A very poorly run operation. I went to return my phone as part of a trade in. I walked in the store and there were approximately twenty customers sitting at tables, waiting in chairs by the windows near the entrance to the store, as well as other people just standing around. There was no obvious place to sign in or any direction as to how to let anyone know you were there. I asked one of the customers how to check in, and I was told there was a woman who checked people in somewhere. I then found a Verizon employee who was helping other customers and they told me that the check in person was in the back and would be right out. Five minutes later that person came out of the back and when I asked if she was the person that does the check ins she said yes "I'll be with you in thirty seconds". Fifteen minutes later after having to follow her around the store I was taken care of. While waiting to be checked in she was telling people that the wait would probably be a least an hour. My experience with Verizon as a customer over the last twenty years (always by phone) has always been excellent. Verizon management needs to fix how their stores are run. I will never go back to a Verizon store. read more

Very unprofessional. very nice and supportive when you come in as a new customer, but then true character of the two ladies come out as soon as you have a problem with service they provide. They made a huge mistake that cost me $78 2 extra trips to the store 2 hours each because they sent assistants first to new customers that just walked in not the one that has an appointment and is waiting. Stay away read more

After a 5-star experience at Verizon Cellular Sales in Yorktown Heights, where I purchased a phone, I was asked to go to the Mohegan Lake store to pick up the model and color I wanted. We were welcomed by the staff upon entering the store, but that was the beginning and ending of what should've been a pleasant experience. After what amounted to a snort of disgust, Ashley stated that she didn't have any idea what I was talking about and couldn't help me. I showed her our receipt and instead of pointing us to the correct location a bit further down the road, she referred us back to where we had come from. I told her we were referred to the Mohegan Lake location and in a nasty voice said there were three. Okay. I asked her to point me in the direction of the correct location and she responded the receipt I had specified Cellular Sales. Okay, that meant nothing to me. I've bought phones from my local store, this store and all I wanted to know was where I should go to pick up the phone I had already purchased. She told me that there were 3 locations in Mohegan Lake and that this wasn't even in Mohegan Lake (it was!). She told me to call the store where I made the purchase, rather than help me. Ashley was rude, unprofessional and had a terrible attitude. Turns out the correct location was just 1.3 miles further down the road. read more

We use this store for our Verizon plan needs, as it is convenient, service is consistently prompt and friendly and the store offers pretty much anything one might need for phone or tablet support. They have fixed our phones and provided three upgrades, all of which went smooth as silk. The sales staff is knowledgable and while there is a bit of a push for accessories and extras (these generate big profits) it's not pushy. read more

Verizon - Mobile Phones Near Me - Mohegan Lake, New York

I thought my Pixel3 had crashed and was prepared to buy a new phone. Well, a nice young lady named Madison knew exactly what was wrong with my phone and in 2 seconds she had "fixed" it. Kudos to her and her expertise!! read more

So this store got rid of the front sign in kiosk which I find odd... you now have to wait for an employee to come over and sign you into their tablet and your name populates on the screen. Only issue with this is that customers come in dazed and confused on who is next in line, who is waiting, who is being helped etc. Kinda dumb I went on an off day and only had to wait about 10 mins which is rare. Otherwise I can't stand coming here. It's an instant migraine. Ashley warmed up to us and was quite helpful in telling us about upgrading our plan and details to get a new phone. Once mine really starts to kick the bucket I guess I will just have to upgrade to an 8 read more

After 2+ years, it was time to upgrade 2 iPhones. Arrived on a Sunday morning and was greeted and served immediately Tip I: Buying process can't be rushed. Too much $$$s and too many choices and then data transfer process to get through. In my view, too complex a transaction to do online. I think I can buy a new car in less time. Tip II: Have the FiOS representative present onsite review your account while you are there. We saved some $$$s each month in return for renewing our FiOS agreement, if you have one. Three iPhone pricing options were presented without much sales spin, and special promotions (always something going on) were offered. We chose the equipment financing-thru-Verizon as the best option among three offered. There were also iPad promotions worth $250. Passed on that one. Michael, our sales associate, listened well and made the whole process work well including data transfer using iPhone Cloud back-up, $121 trade-in per phone, wiping old phone of data, and installing the screen protectors right there. We were never rushed. Kudos for making the whole process work well. One glitch, not Verizon fault, we had to re-create/re-install 3 separate Google Mail accounts to make them work. Otherwise would not accept the existing passwords...some considerable angst until this was resolved. Not documented anywhere we could find. Overall, a better buying experience than we were expecting. Helpful to arrive early before crowds pour in. Reflecting: I now spend more with Verizon Wireless each month than I spent on rent when I was first married. Who'd have thunk! read more

I arrived at Verizon with my family around 4:00pm on Sunday. There is no way to check yourself in anymore, so you have to wait for an employee to notice you. We were greeted and checked in by James. A woman was called on by a female employee, Angelina. I'm happy for this employee that she has a wonderful son, it's great his teeth are coming in, I understand your friend had a negative encounter with the police, I understand 4 employees are not in, yes, it is hot in here, so on and so on. TOO MUCH INFORMATION. She laughed and spoke with other employees. My family and I felt ignored by the customer-lack-of-service agent. I understand building rapport with customers, but she absolutely demolished it. Her behavior was very unprofessional. The customer spoke to my family that she wanted to leave. So did we! Another employee walked into the store and greeted us promptly, apologized for the wait, and assisted us immediately. Heather K worked her magic and I cannot thank or praise her enough. We left after 6:00pm (unfortunately), thankful we were able to work with Heather and get out of this sauna. read more

If you thought it could never get worse it has ! ! ! (read previous review) Today my Motorola Turbo 2 froze while starting and I didn't know how to restart it (hint to self: Google it and save the trip) I went into the Mohegan Lake Verizon store and there were Michael, Larry & Carlos (Should be Mo, Larry & Curly because these three are definitely stooges) My first question while online waiting was why does it take two people to help one customer? Answer: Because they are incompetent. Now Carlos doesn't know how to restart the phone so he asks Larry who says, try bla bla bla, that didn't work so the boy genius Carlos goes online to get an answer. He can't restart the phone so he looks back to Larry and Michael whereby Larry says to me you have two options 1) buy a new phone at full retail ($700.00) or 2) go on post-pay and you can pay it off over 2 years. I said I'll choose option 3, there is no three says the genius, yes there is option 3 is you and Verizon go &^#!* yourselves and I'll go elsewhere. I went to my car and held down the power button & reduce volume at the same time and voila the phone restarted. Verizon is staffed by idiots and morons who should be working in a Shoprite stamping cans of corn 2 for .89 Not to mention my Verizon landline has been out since last Friday and they'll be getting a technician here March 17, hope he's not drunk when he gets here. read more

Went in there last month to replace a phone on my account. Ok, no big deal. As the agent is looking at my account she tells me I can save $5 a month if I switch to the unlimited over 55 plan and $20 a month with the same plan using auto pay. I tell her I'm not interested in using auto pay but will do the $5 a month since $60 a year is better than nothing. Today for the hell of it I check to see what my next months bill will be it see it's going up $27 a month not down $5 a month like I was told! I call customer service and was able to get switched back to my previous plan and bill. The people in these damn stores need to be trained and know what the hell they're talking about. Incompetent! read more

If I could give my experience with this Verizon location less than one star I would. I live about an Eighth of a mile from them and stopped going there about three years ago. I went back this week when I had a problem with my phone hoping for a better experience and for about a second I thought I was going to be okay....WRONG. I ended up. Experiencing not only incompetence, I felt they were unapologetic as well as extremely rude. The rudeness was especially apparent with the store manager. I ended up going to the Authorized Dealer in BJ's and had a pleasant experience with a competent individual. I would suggest everyone avoid the Mohegan Lake Verizon at all costs. read more

I needed my iPhone to be serviced I visited this Verizon store, I am pissed the young lady that I met didn't tell that she was not Vaccinated only found out while she was trying to fix my phon she started talking the the customer being served by another employee, how RUDE. We need to be informed who is and not so we can make an informed decision if we want unvaccinated employees to take care of us. Really Verizon you need to do better. You have exposed me to Covid read more

I really need to find an alternative to this store. They "sold me" a $30 screen protector for my new iPhone. Yes, I know, caveat emptor, I should have done some more research. Anyway, a couple of weeks later, the protector peels away from the phone. I go back to this location and they tell me they cannot do anything and I should get a replacement from the manufacturer. So I file for a replacement and finally it arrives in the mail. I go back to Verizon with the new protector and my phone and they tell me the new protector is different from the old and they don't know how to install the new, so go do it myself. What? My last time in this store! read more

I'm not sure if the gentlemen was in the same Verizon store that I was! Every time we go to this one we are not happy with the people that work there. Yes, they try to help and smile at first,but then they seem to change into the most unfriendly sales people around...especially the store manager! Think he took a special course to be impolite! After a total run around telling us about a new program, which you can upgrade your phone, he tells us he has no important information about it because it won't be available for a few weeks! Get your customers happy and let them down. After a while they tell you can't help you and let you walk out the door! Same day decided to go to Best Buy and met a lady with the same complaints I had!!! She even walked out!! Not the nicest place I town! Oh, purchased a great phone with a great trade in value! read more

Went in the other day because I was having issues. Got helped out immediately even though I did not have an appointment. Gentleman was able to figure out my issue right away. He had my phone fixed within 5 minutes. read more

Every time I go in here I know it's going to be a problem. No need to go into specifics, but suffice it to say that they are uninterested, unhelpful, uninformed, and when you call them out on their lack of common sense they really lose it. You are better off using their customer service line and website. Most times the store directs you there anyway. Terrible experience. read more

Terrible customer service ..it's as if you are BOTHERING them..will never return to this store..rude & nasty employees ...no thanks

The service at this store is absolutely awful! I asked the sales representative to explain the differences between their Edge program and the 2-year contract. She raised her eyebrows and asked me 'didn't they explain this to you when you got Edge? ' And then I told her I wanted to get either iPhone6 or 6 plus. Without asking me, she ordered an iPhone 6. Luckily, I found out in the car and went back to the store. She not only did not apologize, but instead said 'oh I thought you wanted either a 6 or a 6plus'. Excuse me?! But since when do you get to decide for me what phone I'm getting?! How rude! read more

Very misleading staff. Trying to buy a phone outright and they sold me the wrong model than what I asked for. (Agree I bare some responsibilities as I ultimately left store with wrong phone) I had phone 1 hour before realizing this and they are charging me a 50 dollar fee because plastic seal broken. Will not even work with me for a fair resolution when it was their fault. Also getting charged a 40 dollar upgrade fee ?? For what? buy directly from Apple and save yourself from the greedy rude staff here. Manager walked away from me in mid sentence. Never shopping at this store again. read more

I wasn't going to go there after reading all the negative reports but I had John and it was the best store and he was fantastic he was so nice everyone in the store was nice I picked up something an alarm went off no problem they fixed it and said it was fine I will go back again this is my third time there and I've never had a bad experience it was today which is Sunday 15th of Feb and it was awesome thanks again for making my experience at Verizon very nice and no pressure on buying anything and he was looking out for me I can't say anything bad at all great great store read more

Very pleased. Top reason why I switched from AT&T is because of the employees at this store. They know everything about what they sell and are polite, respectful and clearly want the customer to be satisfied. They took time to answer questions weeks after my purchase and made sure my my concerns were addressed promptly and thoroughly. Thank you! AAA+++++ read more

Terrible experience while trying to upgrade phone. Staff's lack of knowledge bordered on deception. The phone did not work when we got home. Took an hour and a half with Verizon help line to get it going. Discovered there was a charge for Hum app tho sales associate assured me there was no charge. Then they wanted to charge me a restocking fee when I returned it 2 days later. Wrong information was given about military discounts Manager too busy to talk to me. Said I should come back another day to talk to him! I will never go to this store again read more

Worst costumer service !!! The sales associate got all his information wrong !!!! Impossible to get in touch with general manager !! Store manager is a horror to deal with ! New Verizon costumer and going back to my old server because of my horrible experience !!! ZERO STARS. Very unprofessional Not pleased. read more

i went there today. I walked in and there was no one there to greet you (that was fine). Finally an employee walked up to check me in and had a happy face on like I was his buddy. I then had to wait 10 minutes. I could see by the look of some of the the employees; when they were not looking directly at the customer they were dealing with - like it was a bother to have to have to deal with them. It felt as if it were just a 9-5 job and couldn't wait to go home. The attire of some the employees was sloppy. Not going back. Gets worse each time I go in.... read more

If I could do a zero star I would. I had to go here for a accessories return and showed up right before closing. To my astonishment the doors were already closed. Several customers still in the store and five associates. Two associates went to the door to let customers out and didn't even acknowledge me. Even after I said "So you're not going to let me in?!". I had to come back the next day again out of my way and finally do the return. I asked to speak to the location manager who than blew me off and thanked me for my info. He even admitted the lock down early so that they don't stay past closing(which is amazing 8pm when everything else is 9). Poor service, poor customer consideration. read more

The staff is completely unprofessional and just really do not care about providing good service. It starts really top down the manager of the store didn't want to be bothered with us either. I ended up having to call the customer service line from inside the store and then walked out because then they helped me but really? No one could help inside the store and after waiting for the manager he was nothing but short and clearly too busy to help or even hear our problem. I wouldn't go here again! read more

Very busy day but I was waited on immediately. Tashana was extremely personable and helpful. Switched from AT&T to Verizon. Very positive experience. read more

Absolutely amazing! I highly recommend dealing with the general manager, Joseph. He was kind, knowledgeable and very willing to help. Excellent customer service. Will definitely return for the next household upgrades. Thank you Joseph for everything! read more

Me and my friend went there simply to get a case and a charger. It took ten minutes for someone to actually help us. There was not much variety out there for an iphone 5s case so we asked a man named Gerald and he went in the back to get a case. He was in there for half an hour. We couldn't understand how this guy could go back there to get 3 cases and take that long. He came back, and didn't even say sorry. Once my friend got his case, I asked about the charger and he tried to sell me an unneeded charger that would cost $10 more even after I told him I just wanted a regular apple one. Once we went to pay, we went in line with 3 people ahead of us and it took 15 minutes because there was only one person checking everyone out. Once we finally were first in line, Gerald tried to scan the items and the scanner wasn't working. So he tried to do it manually and did it wrong twice. So he got mad and called someone else over to fix our items. Eventually it worked. Overall, the service in this store is awful and we spent about an hour in there for 2 simple things. Gerald was very rude and did not make me smile after I left. read more