Had an issue with my phone and came to this location. I was honored to be helped by Manny. He not…read moreonly helped me in a timely manner - he was professional, kind, and really provided me with amazing customer service. I didn't know if there was a solution to my issue but he was able to provide one that I was satisfied with. I've been a T-Mobile customer for over a decade now and this has been the best customer service I've ever experienced here. Thanks Manny! The store is clean and the team here is really solid. Super satisfied customer. Would recommend.

Buyer Beware...I signed up and transferred service from Spectrum and received 2 iPhone's and home…read moreWi-Fi with Jose at this office on March 17, 2026. By April 9, I was already calling tech support because the home Internet was so slow, and I was not receiving the speeds promised. When verifying my address, T-Mobile informed me that the address given by the store at the time of my signing up with Jose, was completely different from my actual home address! (the address used wasn't shared with me when I asked, probably to protect their employee) I tried to give the benefit of the doubt here that it was a mistake, but there is literally no other address associated with me, I bought my house in 2001 and he had my ID to verify and even printed out a Spectrum bill (my same address!) so I could receive a gift card for the balance due on my son's phone, which was a separate very long, complicated transaction...long story short, Jose used a false address to sell me home internet in my neighborhood, which is completely overcrowded and oversold! I have spent 2.5 months back-and-forth to try to get it improved, and T-Mobile would not even provide me with a free Wi-Fi extender when troubleshooting, so I spent $100 buying my own. T mobile customer service even lowered my Wi-Fi bill to $10 a month because they admitted fault and let me out of any contract to leave... Sadly, this last week while I waited and shopped for new service... It's become so poor that we've had to literally resort to hotspots on our phone to work, do school work during my son's finals week, and even to watch TV. Today I was able to get Frontier fiber internet installed and returned all my equipment to the LB store. Thankful the nightmare is over. VERY DECEPTIVE business practices from Jose at this location. T-Mobile should not be paying commission to their salespeople, it's obviously caused some to be pretty dishonest to make the extra money.

They are doing something right over there. It is very easy to hate on a cellphone provider or…read moreInternet provider service location. It is a stressful experience by nature but often the employees have nothing to do with it and get vented on. I had to write a review for this place because the staff was just so noticeably friendly and helpful. They helped me learn about my screen protector warranty and how I could get one mailed to me for free and answered all my questions about coming back and having it put on. I filled out my warranty request, I got my screen protector mailed to me just like they said, and then I came back and they helped me put my screen protector on free of charge. They really didn't make any money from this whole exchange other than making me a happy Verizon customer. To me, they went above and beyond. They didn't have to put that screen protector on for me, and because they did, my life has been so much easier and the whole problem has been resolved. My phone is like brand new again. Thank you, Verizon staff of Los Altos! You rock.

The most helpful people! Shout out to Allen/Alan who helped my parents with their phone! He was so…read moreextremely patient and so kind to them. Again, this Verizon is my go to place when I'm in a bind with my phone.

Corina was wonderful and patient. I will be back. The associates also help one another and that's…read morewhat I enjoy. I like that Dayan came from the back and immediately jumped in and helped with the set up. I appreciate it so much. I'll be physically stopping in. I have the patience of a gnat. Internet next! Y'all rock.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

This was fantastic. The shop was close to home, and easy parking. The gentleman took my phone and…read morehad it back to me in about an hour. The phone looked great and worked great. This was an insurance claim through my carrier and everything went perfectly. The gentleman who repaired my phone was friendly and polite, and I couldn't have asked for a better experience.

My phone was shattered from laptop charger falling on the screen. I filed a claim through the…read moreAssurant website since I am insured with Spectrum and I thought I was going to wait a day or two to receive my new phone but it made me make an appointment to the location of my choice and came here. The fellow, I think his name is Brian is very knowledgeable and fast! My phone was fixed within minutes and thats with 3 people there waiting for their phones to be fixed. Happy customer & only paid $31 for the fix bc of insurance. Thank you.

I had a great experience working with Juan. He took the time to review my account and helped me…read morelower my monthly plan without making me feel rushed or pressured. He was friendly, knowledgeable, and explained everything clearly so I understood my options. It's refreshing to receive customer service from someone who genuinely wants to help instead of just trying to sell you something. Thank you, Juan, for making the process easy and helping me save money. I really appreciate your excellent service!

Slow young lady doing g no task just say welcome and nothing else. Just waiting labor and long…read morewaiting line for simple request. This place should be shutdown and accept as online only. No timely management at all. What kind of business they doing?

If you go to this store just know it's busy, I was there yesterday to upgrade my old IPhone 11 Pro…read moreMax to a new IPhone 17 Pro Max at the time the site was very busy giving out promotional blankets and the place had a line out the door. I was helped by Andres and this man deserves a big raise or a promotion to store manager. He was all you can ask from someone working in retail. He was attentive, answered all my questions and explained what deals I was eligible for. He even set up my phone case and made sure it was flawless before I left the store. I've been to other T-Mobile stores and had horrible experiences but I'm glad they got a great guy working at this one store. Store Owners or Management. You really need to promote this man.

Turning fifty-five does have some advantages, one of which is qualifying for the 55+ plans at…read moreT-Mobile. So have been monitoring current deals, and have come into this store multiple times to 'window' shop and get clarifications. Thus when I saw a new deal pop up over the weekend, came back to this store to see if worth purchasing. It was. The switch is not complete yet, but the customer interaction at this store so far has been outstanding. Like many folks, my wife and I have been mobile customers across all the major carriers (including Sprint, which no longer exists), currently getting service through our Internet provider, Spectrum. Everyone provides unlimited national data now, so price continues to be the main driver for us. Both our I-phones (smallest physical footprint available) are (slowly) dying, victim of new OS's that require faster processors/memory and faster-draining/slower-recharging old batteries. But I like the form size of it, and it would still be useful as an occasional wi-fi device (or sell it to a company like Gazelle for over $100), so didn't want to use a deal that required a trade-in. So with the release of the I-phone 17e by Apple earlier this month ('budget' model, retailing for $599 for the 256GB version), T-Mobile recently published a new deal: get a 17e 'free' with 24 month contract, with no trade-in. What wasn't clear online was if the 55+ plans would apply. So decided to stop back in while doing some errands by myself in DTLB. This store is marketed as a T-Mobile experience store. Whenever we stop in, it's fairly busy but staffed well enough to have someone immediately available to help with no wait. Like before, I interacted with Taylor (Sr. Mobile Expert). He confirmed my understanding, and then looked up to see if the 55+ Essential ($60 plus tax for 2 lines with auto-pay monthly) would qualify. I was very pleasantly surprised that it did. The plan works as an interest free loan, with T-Mobile giving us the $599 to purchase the phone. From the government's perspective, the phone was bought at full retail price, and sales tax must be paid by the customer at the time of sale, which is what I did for both phones. T-Mobile then gives us a $24.96 credit for each phone at each billing cycle to pay off the phone. This means that if we cancel the service before 24 months, we would owe the remaining balance on the phone(s). Either way, the phone would be unlocked and would belong to us. So with that information, I decided to move forward with Taylor. After asking a co-worker, he recommended that the entire transaction be performed over the T-Mobile app on my (old) phone (including payment)...and he stayed with me while we did so. I remarked if there was a way to credit him; he responded that at this store, the employees did not work on commission. The phone itself is on backorder and will be shipped directly to our home, at which point we could start the actual switch over process. Since the newest phones only use E-SIMs now, we shouldn't have to come back in to get them activated. But it's nice to know that if we want to get personalized attention to complete the switch, Taylor and the rest of the non-commissioned T-Mobile team at this DTLB experience are there to walk one through it.

Josh over at Long Beach iRepair is solid. I took in my 10-year-old printer, and there wasn't even…read moreanything wrong with it. He still took the time to go through everything and made sure it was operating exactly how it should. Nowadays that's pretty rare. Dude is cool as hell, knows his stuff, and actually cares. He even got it connected to dial-up broadband... I swear I heard *"You've got mail!"* before it printed the test page. At one point I think my printer started asking where Blockbuster was. Josh, if you're reading this, I gotta say too... whatever you did with the shop looks good. Everything feels way more balanced and just has a good vibe whatever you replaced was worth it hands down This dude works FAST. He's like an octopus answering phones, helping customers, fixing computers, and somehow still has time to answer my million questions. **Legend has it Josh once fixed someone's computer by unplugging their attitude.** They say his computer has never seen the spinning wheel of death because it's too scared to show up around him. For real though, if you need anything tech-related, quit messing around and go see Josh. Tell your friends, tell your family, tell your cousin who still has 67 tabs open and swears it's for work. I'm definitely sending people his way. Appreciate you, Josh!

After reading several Yelp reviews, we decided to choose Long Beach iRepair based on the shared…read moreinsights. Yesterday, my spouse visited iRepair to have the batteries in two iPhone 13s replaced. Josh provided excellent customer service -- he was friendly, knowledgeable, and completed both in under an hour, and the pricing was very affordable. Overall, we were very satisfied with the professional and friendly service. We highly recommend Long Beach iRepair.

Great fast friendly service!! I definitely recommend for any electronics you need to get rid of!read more

Tried to get a PS5 From Dara. Sold me a broken PS5. Be careful buying electronics from here. Does…read morenot do good business. Sells broken electronics.

Abi is so helpful! He helped me and my family purchase and set up our phones. I recently came back…read moreto ask questions about a plan for going out of country and he had me out of there in 5 minutes!

I've been coming to this T-Mobile store since 2014…read more I recently upgraded my phone and forgot to drop it off at UPS before the deadline. I called T-Mobile before going in person to ensure I could drop the phone off, they said it was ok, as long as I had the shipping label, which I did. D I A N A - decided to tell me since it was packaged I should have dropped it off at UPS. She was a little sassy about it. I jokingly said yeah girl if you knew more about my life you'd understand why I'm here. But I called customer support and they said it was ok. That's why I'm here. She opened the package, turned on the old phone, and then again commented out of pocket, on how I was approaching the deadline. At this point I was already agitated and got sassy and told her yeah like I said I called because of that. She then wanted to check me on my attitude. I reminded her about her not so friendly suggestion to take the package to UPS, and why I started to get an attitude. Got my receipt, and I noticed the promo was removed. I called support again and they confirmed her sassy ass removed the promo value from my account. W T F. As an hourly employee, what f'ing enjoyment do you get from screwing over customers? It is not worth it chica.

I was just walking by and noticed that they fix charger ports here…read more I was probably there for only about 10 minutes, before he let me know my charger port was fixed. He even cleaned my phone speakers.. I work at a construction site so there was a lot of buildup.... I haven't been able to hear out of my speaker in about two years. lol. 10/10. Would highly recommend.

I knew this was going to happen. I brought my phone in for one thing, next thing you know, my phone…read morehas this problem, and that problem. They have a little table in the front but I doubt they work on the phones there. When they called to let me know of all these additional issues, the guy was very pushy. He even tried to "lower" the price AFTER I had already paid for something I could've done at home. I'm not paying more for than what the phone is worth. As I left, I remembered this had happened to me with this place before (around 3/4 years ago). They have street parking and a parking lot behind. Would I recommend this place... mmm .. no. Save your money. Do some research. Personally, I would have them fix my phone right there in front of me.....