Appointment made. Saw early . Nice clean store and good air conditioning. Did charge for…read moreactivation claims store policy . Rep was fine overall. Plenty of parking .

I recently moved to T-Mobile from Verizon after 10 years with Verizon. Verizon loses your online…read morepayment. takes 6 days to locate it and then bills you a late fee while the payment was in their possession from day one. After I left Verizon they sent me a final bill which I attempted to pay online with no success because they deleted my phone number in their database. This subsequently took visits to 3 different Verizon stores where they informed me I had no closing balance and to ignore all Verizon following correspondence. What a sh-t sh-w. Find another carrier. Kurt S Aerospace Engineer

Want to sing Chad's praises. He was so knowledgeable, kind and VERY patient. He took care of me…read moregetting a new phone and also helping me get my mom a new phone as well. ALL while dealing with texts coming in every second from my mom with new questions. LOL He was proficient in everything and paid close attention to detail with everything I needed and answered all my questions with accuracy. Even after taking care of me that day, he was great by helping me the next time I came in completely prepared for my visit which cut the time in half. (so grateful for this as I went in straight from a long days work) He is awesome. I have told others and will continue to tell them to go see Chad if they need anything from Verizon. Excellent choice of a consultant/salesman for Verizon!

would give 0 if I could customer service was very bad they told us one thing then we came back for…read morethat service and said it was able to be done, they started yelling at us saying "it's just a screen protector" then started talking about how the manager got fired and got fired because he was not doing what he was supposed to do which don't think you are aloud to explain why a worker got fired to customers so overall would never go here again and don't listen to them when they say they will do something because they won't

I cannot stress enough how bad Verizon is. So I'll only cite a few the reasons I will never do…read morebusiness with them again. Horrible customer service. Can never get anyone on the phone to help. Pay triple what you will elsewhere (not incl ATT). Billing problems. Threatening texts and messages when you've already paid a bill, the money has gone from your account to Verizon for weeks and they "can't find" your payment.

I hope this is the "right" Verizon store. I just had GREAT customer service from the store…read moremanager himself, Karim Ismail. He was able to help me set up my new phone, transfer my stuff from the old phone to my new phone and was helpful with tips on how to use my new phone. He has a great personality and it didn't seem like i was in the store as long as I actually was. You can tell he has a great work ethic and really wants to help his customers! Thanks again Karim!

I did business with this store back in Novemver and honestly didnt have any issues--until I log…read moreinto my Verizon app and see I owe 325$ for a "new line" on my account. I went there for an upgrade on two iPhones and traded in both phones and somehow the employee added a new line with a CALIFORNIA number. Dude, I live in Virginia, how are you going to add stuff to my bill that I didnt even ask for? Ive never written a review on a business in my life, but genuinely dont understand this place and their sketchy business. Even after calling Verizon customer service, the lady on the phone was sketched out and advised me to go speak to this gentleman in person to find out what he was doing. Anyway, dont recommend this place, go to a real Verizon not this place under Russell Cellular.

Amazing service!!! I went here for better review and service for new information on switching…read morecarriers and rates for plans. Christian Demarco (5 stars employee ) assisted me in all my questions and concerns. I wasn't even expecting this but I got my plan activated and new iphone in my color choice. even better yet... got my new iPhone delivered, set up and working (Calls, text, apps) etc..the next day!!!! He even double check that once all up and running if anything was missing, needed to update or fix and checking to make sure no issues with new phone or cellular connection!! Hands down, great place and glad I switch back to this carrier. Also, want best service and understanding go here!!

Ashton was awesome. We've been dealing with account issues that phone customer service could not…read morehelp us with. Ashton was able to take care of everything and more! overall good experience.

Avoid Omar and Zahir! I went in to upgrade, NOTHING they did worked…read more 1) They said it would transfer but I had to pay them $120. NOTHING was transferred. I had to go to another Verizon store to get it done CORRECTLY! 2) NONE of the apps or passwords transferred like they said. 3) They added over $120 MORE in UNASKED for charges! 4) I asked REPEATEDLY how much would my monthly bill go up. They said under $10. My bill went up from $151 to $278!! 5) They didn't add any of the fees I PAID them to the but they didn't put into the system so Verizon said I NEVER paid and Now I've got to pay DOUBLE! I've been on the phone with Verizon for 2 HOURS dealing with their screw up! $278! From $151 What are they doing?

Having been a good customer with six phone lines over the past eight years, I can't tell you how…read moredissatisfied I am with this particular locations attitude. When you walk in there is some sort of a prison mentality. The sales people or technicians or rude, condescending and have no personality whatsoever. I'm not sure where the arrogance comes from. If I had done poorly in life... I might be doing what they do. Fortunately, I have a personality, smarts and have people skills. My suggestion is to close this location because it breeds entry level type employees that will do nothing but to drive you to T-Mobile. After dealing with my "associate" today, I am seriously thinking about breaking all ties with Verizon. You will get much further by calling customer service then to work face-to-face with these DMV style "associates". 1. Not friendly 2. Rude 3. Impatient 4. Dismissive 5. Condescending

My wife and I just upgraded two phones and it wasn't until I got home that I saw on the bill that…read morethey charged us $40 per phone to transfer our data from one phone to another. Not once did the sales rep mention to my wife or I that it would cost us to transfer our data. All he said was I will transfer your data from our old phones to our new phones. While the sales rep was polite and handled everything quickly, the additional $40 per phone fee to transfer the data was unacceptable and I never would have agreed to it if I had been told about it. IF YOU BUY A PHONE FROM HERE...BEWARE THE ADDITIONAL FEES THAT THEY WILL TACK ON WITHOUT TELLING YOU.

Hussein is one of the most friendliest people in the world to work with, and he has earned my…read morebusiness switching from Att. Veteran approved and discount. Great! Do not hesitate to come in and chat with Hessein. He will give you one of the best cell phone buying opportunities in 30 years.

Do not buy screen protectors from Verizon. They cost about $70, and mine lasted less than two…read moreweeks. I later purchased a screen protector on Amazon for under $40, and it's lasted me two years. What they don't clearly tell you is that their "lifetime warranty" isn't really free -- you still have to pay a $10 shipping fee each time. For that price, I could just buy another protector elsewhere and still spend less. On top of that, the customer service was disappointing. The staff acted like I needed them more than they needed my business, which was frustrating and unprofessional. I won't be buying accessories from Verizon again.

Verizon in Ruckersville had one of the best customer service every Earl sold my pops and I two…read morebrand new phones and plenty of more deals for us we had a great time never felt rushed or pressured into a buying our phones made it very simple and easy for us to make a decision Thank you Earl for you kindness and cooperation

Earl was incredibly friendly and helpful and when my family went in last week! He helped us get our…read moreplan changed in order to get our bill down as much as possible and even though it was a lengthy process, he never complained. The store also has great precautions in place for COVID-19, all of the staff and customers had masks on, there was sanitizer and extra masks available and they took everyone's phone number to reach out to them in case anyone in the store gets sick they can contact anyone who had been in recently. Verizon also has great service in the Greene County area! I highly recommend them

I stopped by twice here in a week to get service and assistance with my home internet service. Both…read moretimes I was helped promptly and received stellar customer service. The staff here are friendly, courteous and helpful. Even though it was inconvenient to have to come twice back to back; I greatly appreciate the service and resolution for my issue.

(1) Took three physical trips to the store to get a working router. (2) staff was rude and…read moreunhelpful with each visit unless you're there to buy more services. (3) they asked for a death certificate to close my father's account which made sense, but when I brought it to the store, they never asked for it or looked at before closing the account, and (4) the store is unable to accept payments in cash unless you round up to the next dollar because payments are only through a kiosk that doesn't give change. I know, who pays cash anymore, right? But after Cox repeatedly called me about the cancellation of services after I told them the service was for my father who passed away and they still didn't stop the sales calls, I didn't want to provide them with any other means of data collection off me or my family by using a credit card.

Went to upgrade my phone, also my husband wanted to speak with business rep about his business…read moreline. Brandon was helping us and kept trying to tell my husband what he should do with his business line. My husband told him multiple times, that he needed to speak with business rep about his line because non business reps have tried to help him before and it didn't turn out good. Brandon ended up throwing a fit saying "he can't help a customer that doesn't want to help himself" and walked away and left us with another rep. It was very unprofessional, rude and childish behavior from Brandon.

On April 18 our fiber optic cable failed and the Verizon technician Kyle was at our rural home…read moreearlier than promised the next morning. He laid over 1000 feet of cable and installed a new exterior junction box within about 3 hours. His cheerful attitude and ability to answer all of our questions was greatly appreciated. Thanks Kyle and Verizon. Robert B