Terrible sales staff. My partner and I visited the store on December 2 in the evening around 7:30 pm. My partner is looking for a new smartphone and he's previously used T-Mobile and was pleased with the service. He had cash in hand and was ready to buy but he was so turned off by the sales staffs disinterested attitude and the bait and switch tactics, he ended up walking out of the store.
Basically after walking in the store and being ignored by the 3 staff members on duty (store was empty) he approached the sales person and asked what deals were available. After some discussion about the current deals, my partner decided on the 3 month of free data plus a new Motorola A16 phone. We discussed the offer and decided it sounded good. We approached the sales person and told him we were ready to purchase. Suddenly the price jumped from $150 to $215. No explanation or apologies, basically take it or leave it. Finally the sales person reluctantly offered a new deal - a phone of lesser quality and a less expensive plan of $175. And we couldn't look at the phone because it was "locked in the office."
Exasperated, we left without purchasing anything. Today we're going to Verizon in Culpeper in search of a phone and a sales person who actually knows what they are doing. We won't be returning to T-Mobile. read more