Verizon in Ruckersville had one of the best customer service every Earl sold my pops and I two…read morebrand new phones and plenty of more deals for us we had a great time never felt rushed or pressured into a buying our phones made it very simple and easy for us to make a decision Thank you Earl for you kindness and cooperation

Earl was incredibly friendly and helpful and when my family went in last week! He helped us get our…read moreplan changed in order to get our bill down as much as possible and even though it was a lengthy process, he never complained. The store also has great precautions in place for COVID-19, all of the staff and customers had masks on, there was sanitizer and extra masks available and they took everyone's phone number to reach out to them in case anyone in the store gets sick they can contact anyone who had been in recently. Verizon also has great service in the Greene County area! I highly recommend them

Brought in my iPhone for an insurance repair. The screen was damaged, but still operable. It only…read morehad a white shining light down the side of the screen but still worked as it should. I dropped it off and received a phone call within the hour saying they had damaged the screen trying to take it off and it was completely inoperable. When I explained that the phone had not been backed up recently and asked if there was any way to transfer information off it, the employee told me the only way was to pay $100 for a "temporary screen" so that I could back it up before getting a replacement phone. I understand that the phone should've been backed up in the first place, but I wasn't aware of the possibility of the phone being completely inoperable once they started working on it. Unfortunately I lost some pictures of a recent vacation and the employees assured me the only way to retrieve them was to pay the $100. I ended up turning down the option and losing the pictures but the whole process was very frustrating overall.

this is the only place around that will genuinely fix your phone for a fair price instead of trying…read moreto scam and upsell like everywhere else does. if i could rate a million stars i would. not only did the man working this morning fix my phone after i was told elsewhere to just buy a new phone, but he fixed my phone's charging problems for less money and in less time than he estimated me at drop off. it feels so validating that the employee here treated me like a human being with a problem to fix rather than an opportunity to upsell; he educated me about potential problems with the repair i needed and laid out various options and their prices in case i needed a screen replacement due to existing damage. turns out i didn't need a screen replacement because he replaced the charging port with enough care to not cause any further damage than what was already there. we got the call that the phone was ready around an hour-ish sooner than expected and his care in handling the screen saved me hundreds of dollars. i am so glad i came here and left having paid just over $200 to honest people rather than buying a new $1500 phone like the other places wanted me to think i needed. i will only ever go here for any future phone repairs as there is nowhere else with such genuine honesty and care for their customers. when the screen replacement becomes inevitable i will definitely be returning here and enjoying my time offline during the repair knowing my phone will be in good hands.

I made an appointment via Samsung Care + to have the back glass on my S24Ultra replaced. I came in…read morefor the appointment and the employee working to open the store (appt was for 10AM, right when they opened) was friendly and helpful. But he advised he had to take the phone and couldn't work on it for at least another hour when the next employee showed up for work. I came back the next day and it was ready to be picked up. The repair was perfect, couldn't tell the back glass was new, not the one that came on it. Would highly recommend them, but they need to do a better job keeping appointments and doing the work when the appointment is made, I can drop off a phone anytime, don't need an appointment for that.

Great customer service here from the whole team. They made a complicated process easy-peasy.read more

These folks are experts at everything phone, tablet & computer related!…read more I have the lifetime warranty on my screensaver since I've been known to crack a few. They replace it every time no questions asked. I've also stopped by with what I'm sure they think are silly questions, but they're always extra helpful & patient with me!

Recommend wholeheartedly!…read more When told it would be "impossible" to recover all of the photos from our Antiguan reunion after my phone took a swim and wouldn't turn back on while on vacation, Oliver at Experimax went above and beyond! Apple Store wouldn't touch it. Best Buy wouldn't touch it. Experimax was willing to do everything they could to help recover these priceless memories (iCloud hadn't backed up since we had departed). Oliver was real, honest and kept me posted every step of the way during the liquid cleaning process. Under-promising and over-delivering in timeline, at his own expense (working late). If you are looking for iPhone repair, iPhone water damage repair or any mobile phone repair in Fredericksburg, this is the place to go. I couldn't find any recommended place in Virginia Beach and Experimax in Fredericksburg was so highly recommended by the professionals I spoke with, I made the drive and am so glad I did.

Service sucks and they had roaches, the cell phone part is bad business and the workers have…read moreattitudes

Very friendly workers at the phone place and check cash. They have a lot of options for phone…read moreactivation companies to choose from and even screen protectors or cases.

I came here yesterday to get my iPhone 6plus fixed. All the places near them were quoting $120 and…read moreup, so when I called and they told me $70 I was ecstatic! They were done within an hour and even gave me some coupons to give out that would benefit me as well. On top of that the two gentleman inside were super helpful and knowledgeable, which is more than you get at some Apple stores. If I ever need a repair I'd rather drive the hour to see them than go anywhere else!

Horrible service from Will and Deshawn. Took my phone in for a repair of the charger port, it took…read moreover a week and they broke my screen. And they did nothing to try and fix what they broke, but of course wanted me to pay to have the screen repaired. I do not recommend this company at all, they dont care about customers and they dont know what they are doing.

I cannot stress enough how bad Verizon is. So I'll only cite a few the reasons I will never do…read morebusiness with them again. Horrible customer service. Can never get anyone on the phone to help. Pay triple what you will elsewhere (not incl ATT). Billing problems. Threatening texts and messages when you've already paid a bill, the money has gone from your account to Verizon for weeks and they "can't find" your payment.

I hope this is the "right" Verizon store. I just had GREAT customer service from the store…read moremanager himself, Karim Ismail. He was able to help me set up my new phone, transfer my stuff from the old phone to my new phone and was helpful with tips on how to use my new phone. He has a great personality and it didn't seem like i was in the store as long as I actually was. You can tell he has a great work ethic and really wants to help his customers! Thanks again Karim!

Excellent. The tech came on time. Was very professional. Very helpful. Answered all my questions…read more Was very knowledgeable. Very reasonably priced. Went above and beyond. I was very pleased.

Mastermind has a deep background in security both residential and commercial. They bring a wealth…read moreof knowledge to the table. They are big on allowing the customer to make the decision based on numerous options based on needs and price. Customer is always in control in the decision making process. This is huge. I never felt pressured or forced on price but solely on need and budget. I'm very pleased with the outcome and will definitely reach out to them in the future.