My impression of the The Big Screen Store (Fredericksburg) is top notch. There was no pressure sales tactics or up-selling to a more expensive model. I truly appreciated their honesty. They even went as far as to check their competition to ensure I was getting the best price.... and I did. A month after my research... I purchased my 55" curved Samsung TV and I bought the floor model. I took my time examining it. I have never been more than happy with it. They did mention they also have surround sound equipment as well. I asked about Samsung and demonstrated the unit and did show me the Bose. I was hooked on the Bose. But it was not in my budget at the time. About 6 months later I did go back to purchase the Bose Sound Bar. I could have gone anywhere to get... even down the street to Costco. I chose to come back and buy from these guys. I also chose the Fredericksburg location over Fairfax. That says a lot when I drove further away because I felt valued. I will continue to going to the Fredericksburg location for my A/V needs. read more

Doug Hoffman is an outstanding asset for the Big screen Store. He is extremely knowledgeable, can translate technical information into easily understood concepts, and demonstrates a real commitment to customer service. He exceeded our expectations and went way above and beyond when he came to our home and actually fixed a problem which representatives from a well known box store 'fixed' with what they made clear was only a "temporary Band-Aid". When a secondary problem arose, as a result of the 'fix' by the box store representatives, he reviewed documentation online rather than just wing it to make sure the problem was resolved correctly. He has so impressed us and our friends, that when we are ready to purchase another TV we will definitely deal only with him! read more

I bought a 65" Samsung from the BSS in Fredericksburg in 2017. Best TV I ever had. 240 refresh rate, it was perfect. Bought a 2 year warranty beyond the manufacturers warranty of one year. Well, my TV went out, two weeks before the SuperBowl! Didn't work tried everything! Warranty company determine dad it needed a complete repair a new everything. I was patient I waited to see it being repaired. Before I knew it I got a call from the big screen store and Corrie. He sold me the TV and said that they were going to replace it with a new one. Grown man Ducre. I love this TV almost as much as I love my wife. The big screen store is the only place I will buy my TV's, period. read more

Awesome end to end buying and setup experience!. I called Jason at the store and he coached me between two choices of TVs. Then took my order over the phone. Gave me the best price on the market and an awesome warranty package as well. Two days later, the delivery team showed up, right on schedule, unpacked my TV and plugged it in to verify it was in perfect working condition, all within about 15 minutes and even took away the leftover box! Great team and overall experience. I would highly recommend the Big Screen Store in Fredericksburg! read more

The salesman was knowledgeable, friendly and courteous. The price of the TV I selected, including taxes and delivery was over $100 cheaper than the alternative sellers' price for the set alone. These included Best Buy and Amazon. Delivery was on the date and time I was told and the personnel set the TV up and took the packaging away. They were very professional and careful in the house so as not to damage or dirty any furniture or the flooring. I would recommend them to anyone and will definitely use them again. read more

My boyfriend and I went to the Big Screen Store before Black Friday. We looked at all the options we had in choosing the right television. Our salesman Ryan was knowledgeable, patient and didn't pressure us to make a purchase. On Friday we returned after deciding to make the purchase. We also purchased the second one for less than we expected. By Monday afternoon our television arrived, was installed and now our theatre room is almost complete! Thank you to the team at the Fredericksburg location. read more

It's my first time purchasing from The Big Screen Store and it was extremely pleasant. I had been looking at TVs for a month out prices and they have the best value. I was going to Amazon, but they were actually $100 cheaper than Amazon when I purchased and set my TV up! I was surprised at how easy it was when they set up my tv, it took less than 10 to 15 minutes to get my other TV down with my new up. Couldn't be happier with my entire purchase and experience. read more

I recently visited The Big Screen Store needing to purchase a TV to replace my aging "not smart" TV. I was thoroughly Impressed with professional and knowledge of his product. All my questions were answered and I ordered my newTV in about 20 minutes. Also the installers were excellent, especially Romeo. Extremely courteous and professional . He really knows his stuff. I was completely satisfied with the entire transaction from start to finish. Valerie w. read more

I first met Corey Drake at the Big Screen Store in Sterling 13 years ago. Corey now works in the Fredericksburg store. How lucky you are to have him as part of the sales team! He is extremely knowledgeable, personable, and professional; understands and practices true customer service. 13 years later I still call him with questions about my TVs and he always responds quickly with the same degree of enthusiasm and welcome. read more

I just purchased my 2nd big screen TV and sound system within the past 3 years from the BSS and this entire experience, like the last one, was very pleasant and stress free. Terrific demonstration and explanation by the sales staff. Prices were very competitive, longer warranty than competitors, and the installation at home was very professional and friendly. I strongly recommend this business. read more

Great service and prices. Shopped around and The Big Screen Store beat all the Box Stores and anything I could find online. Wasn't even close. Delivery was excellent and the delivery folks unboxed each t.v., plugged them in and made sure they were all working and damage free. I appreciated working with a salesperson who was knowledgeable and could advise me on the best t.v. for my budget. read more

Had a bad experience with Best Buy trying to get my new tv after 2 hrs finally got my refund and went next door to big screen store (didn't know it was there) and had the beat purchase experience ever all the way down to delivery everyone was polite and helped the salesman even stayed late that night tj help me so I could get my tv before thanksgiving I give them a 10 out of 5 read more

We had an older 65"TV & sound system in our home. Our kids thought we needed a SMART TV & upgraded Sound system. They took over & decided The Big Screen Store in Fredericksburg, (which was where our sons had purchased their Samsung TV's) was where we "should" get a 75", 2020 model. We are very pleased & happy with our choice, price & assistance. Thank you! read more

I contacted the store to report a problem with my television. I spoke to Ed who was able to diagnose the problem over the phone, talk me through the menu screens and correct the problem immediately. It is rare today to have such a knowledgeable professional available and willing to help a customer, and I want to thank Ed for all his help. read more

I was researching theatre seating and and stopped by TBSS. They have many options to review and Corey has similar seating/fabric to what I was interested in. The pricing was comparable to other quality materials and style. I almost went the "cheaper" route, but glad I didn't. I recommend stopping by and seeing Corey. read more

As a new customer, I bought a TV as a Father's Day gift for my husband and everything from speaking with 'Al' (my sales rep), purchasing, to delivery was professional and seamless. My husband was quite surprised and very thankful. My experience was great and I would definitely recommend the Big Screen Store. read more

Excellent quality, service, prices and products you wont find at other larger retail outlets or online. I understand now why its important to to go to a specialty store if you want better quality price and service, I found that at The Big Screen store. read more

I love the 82 inch Samsung, and the furniture I bought. Superior service... Ed treated me like a family friend. Corey told me that the two of them had a cumulative 28 years of working experience for the big screen store! I loved the experience!! read more

Jason helped us with a 75" TV and leather furniture purchase. He spent quite a bit of time with us and didn't pressure us at all. Great service at this store and quality products. We have been doing business with then for two decades! read more