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    The Big Screen Store

    4.2 (14 reviews)
    ModerateElectronics
    Open 11:00 am - 7:00 pm
    Updated over 3 months ago

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    Ask the Community - The Big Screen Store

    Review Highlights - The Big Screen Store

    Love our new TV with "anti-glare" Jason is so knowledgeable about the selection they have.

    Mentioned in 3 reviews

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    Best Buy

    Best Buy

    2.2(87 reviews)
    0.1 mi
    $$

    I purchased a new car stereo for my truck and CJ was very helpful organizing the parts I needed to…read moreorder. The best part was the professionals in the car installation! Mike and John were very knowledgeable and friendly with making adjustments to my install. In fact, I had to return to check on a speaker issue and John diagnosed it and promptly addressed the issue while explaining the situation. He made sure I got a deal on the speaker on sale and took the time to insure everything worked well. I highly recommended this specialized car stereo install team. Thanks!

    been a customer for over 25 years - never an issue - ALWAYS look forward to going to the store and…read morespend too much $ there, and love it But today, I may be done. I pay for the extended warranties and the Best Buy Club, I choose the item I need help with on the app, I select Fredericksburg and it asks me to verify stock, yes there is stock. I type in app what is wrong / app tells me to "return to counter for exchange" - drive there / wait in line / told no / ask for manager / told they do not work with app / not responsible for app / will not look at what I am being told in app / after over 1.5 hours waiting and driving there tells me to call customer service.... rude, condescending, irrational, stubborn, just plain dumb are the only way I can describe the managers. They then proceeded to get all dramatic and act like I was a threat - I told them they were ridiculous and because I was upset and telling them they were being ridiculous does not even come close to threatening - their behavior caused the issue and I clearly told them they needed to work with the Best Buy app and store manager said "I am not responsible for the app" and handed me post it note (with incorrect customer service number) Here is the good - customer service on the phone could not have been better. Apologized, looked at the app and my account and could see when I was in the store. Took a lot of notes and got a manager on the phone - gave me a case # and said they are telling store to just replace product. Easily the worst customer service and biggest waste of time I have had in a long time. Hats off to the people on the phone for making me feel valued. Will post results tomorrow

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    Best Buy - The bays on the side of Best Buy in Central Park.

    The bays on the side of Best Buy in Central Park.

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    Raven Hi Fi

    Raven Hi Fi

    3.4(5 reviews)
    2.5 mi

    I did business with this company in 2003 when it was at a different Fredericksburg, VA location. I…read moredealt directly with the owner then, and he was excellent in helping me plan my whole house audio system. I bought an Arcam integrated amp, Legacy in-wall subwoofer, Adcom speaker selector and a bunch of Tara Labs in-wall wiring for six rooms. He even set me up with a custom installer from Farmville, VA to help with the audio wiring. I don't know about the other reviews here, but my experience was excellent.

    About a year ago I had Raven install a high end audio system for my listening pleasure. I am more…read moreof a classical/opera fan so I wanted a system that would faithfully reproduce the music in all its delicacy and tonality. I did not want or need a glorified boom box capable of shattering the rafters or splitting the eardrum. Well, the Raven team came out and did a site analysis and in a day or two came back with a proposal. There were three estimates - each geared to a differnt level of expense, but all suitable to my needs. The Raven team answered all my questions and ultimately I elected to go with the higher end system. They ordered the equipment and within a week had installed it in a very meticulous and professional manner. I have been enjoying my system daily since and have nothing to say but superlatives about Raven Hi Fi. I highly recommend the team of professionals at Raven and encourage anyone interested in a quality installation to give them a call.

    The Big Screen Store - electronics - Updated May 2026

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