If I only knew this store has such an outstanding customer service, I would have visited here months ago. I always wanted to switch to T-Mobile's unlimited data plan because I have heard quite a few good things about it. However, I was not sure about the coverage and was worried that it would be a waste of money. Today at noon, I finally got some time and decided to test it out. Mind you, I went in with the intention of buying it and taking the risk. While Luiz was telling me about the features, I just made an off-hand remark about the coverage. He immediately advised me against buying the plan yet and asked me to test it out. He then gave me a test SIM card and asked me to go home and see if it provides coverage. I did just that, and found out that it provides excellent coverage! I felt so at peace, went back to the store half an hour later, and bought the plan. Even though I got coverage at home, these guys helped me make sure that my money was well spent. On the other hand, the opposite happened with my friend. When I raved about this T-Mobile store at work the next day, my friend Mark was impressed. He was in the same ordeal as me, so we went in during lunch hours the next day. It was Madison who greeted us professionally this time. We explained the scenario to her and she too gave us the test SIM card. She said we can return the SIM care in an hour. When we went to Mark's house and tested out the coverage. Unfortunately, there was none at his home. We then went back to work as the lunch hour had ended. It was only after work that Mark was able to return the SIM card to them. He told me that they were very understanding about it, and didn't utter a word of protest while returning the card late. We were truly impressed. Since I'm new to the service, I nag them quite often. Their store is on my way to work, which makes it easier for me to drop in whenever I want. And they always treat me the same way they treated me the first times. As for the unlimited data plan, it is awesome. It is such an exhilarating feeling to not have that limit hanging over your head. I'd highly recommend this T-Mobile store at Lincoln, as well the data plan. read more

I hate shopping for cell phones, service, plans- the whole deal... I was an att&t customer and my bills were outrageous and my service sucked! I was in the vicinity and thought I would pop in to compare plans and service... which to me is comparable to shopping for a car. I hate it! Did I mention that?!? Lol. Right away I was greeted by a man named Paul... he was extremely courteous and knew his stuff. He asked about my current carrier and plan. I brought him a phone bill- and he was blown away! He went over a few options with me to get the best price and plan for my family and I. I had never received such amazing customer service by a long shot! Not only did I walk out of the store with 5 brand new phones... iPhones 8+... I didn't have to pay a cent. Tmobile actually bought out my old plan and phones which gave me credit for new phones. I'm not writing this review because I got all these new phones... I'm writing this review because Paul went above and beyond in his customer service. He set up the phones, because I have zero tech capability. He took over 3 hours with our transaction alone to ensure we knew what to expect on our first bill- how to use the phones, how to set up certain features for my mom who is partially blind, and safety features for my daughter. Then I find out- he's the owner! Wow! I'm blown away! If you are looking into a new carrier- I definitely recommend Tmobile- but this is the store you want to go to! Customer service is top notch. The store is extremely clean and well stocked with only the necessities and newest items, and no one tries to up sell you on garbage you don't really need! I highly recommend this store. And Paul is the man you're looking for! read more

I travel to different parts of the world very frequently. Buying all the sim cards in different countries was costing me heavily. Honestly, I didn't even know that a solution for this existed. Ironically, I used to drive by the T-Mobile store on Lincoln Blvd very often but never thought to stop and ask them about it. Just a day before I was flying to London, I just stopped my car in front of the store on a whim. Paul, the manager there, greeted me and I told him of my issue. I had no intention whatsoever to buy the connection. But when Paul told me that T-Mobile offers connection in the air with free in-flight texting as well as minutes and texts in more than 140 countries, I was sold. I bought it right then and there, had the connection set up and for the first time landed in another country without worrying about sim cards and mobile connections. T-Mobile is now my favorite and I'm very grateful to Paul for making my life easy. read more

My experience with this T-Mobile store could have gone very bad, but it turned out to be amazing instead. It's all because of the amazing staff that works there. I went there for a new cell phone and after having it set up and running, I came back home. The next day, I noticed some software issues that were making it difficult to access some of the apps. I was already fuming when the new phone started to malfunction like that. I went to this store the next day to get it fixed. Paul, Antonio and Luiz instantly jumped into action. They gave me another, brand-new cell phone. They checked every single thing before handing it to me to make sure the same problem doesn't occur again. They urged me to come back if there's any other issue with it. This made me realize that even though they cannot do anything about malfunctioning devices, the way they handled the situation makes all the difference. Amazing experience! read more

T-mobile is a scam if you signed up for a free phone promo in the last 2 years. There is a good chance that they added it to your plan and started charging you for a phone that was on your plan. T-Mobile is now changing there terms and conditions so you can't file a class action lawsuit with them they are now going to be able to sweep crimes and accusations under the rug without you knowing. By signing you u for a free phone then making you pay for it makes it look like more people on signing onto T-Mobile artificially driving up there market value. T mobile also refuse to print contracts or terms and conditions when you sign up. You have to agree and sign everything on there website. The same website the have access to change whenever they please. That means they can change your plan,terms, and contract all without your knowledge or permission read more

My phone that I had bought from another T-Mobile store stopped working all of a sudden. We had already moved houses by then. There was no way I could go back to the store that I had bought it from. Having seen this store at Lincoln Blvd now and then, I decided to give it a chance. I entered this store while being worried about how much time it would take for the repair. I was dreading that I'd have to go without my phone for days. In fact, I wasn't even sure if they could do something about my phone issues. When I got there, I was greeted by Paul, the manager of the store, who asked me about my issue. I was so impressed by their service. I wasn't expecting them to exchange my phone with a brand new one at all. It all went very smoothly, good naturedly, and without any hassle. I cannot recommend this particular store enough. read more

I don't usually do reviews, but the service provided by these guys is worth appreciating. They have these easy-going manners and friendly vibes. You can tell they are experts of their work and would never hesitate to help or guide someone. Even if you stop at their store for just 5 minutes, Paul makes sure you get his full attention. The team knows every single detail when it comes to T-Mobile. They never misguide or mislead you into buying any package you don't want. They just lay it all out there and leave the choice to you. That is what I love the most about them. You never feel any pressure. Even if you walk out the store after inquiring about the package, they stay on their best behavior. My family and I have been their customers for the past 10 years, and Paul and his team have never disappointed us. read more

I don't usually do reviews, but the service provided by these guys is worth appreciating. They have these easy-going manners and friendly vibes. You can tell they are experts of their work and would never hesitate to help or guide someone. Even if you stop at their store for just 5 minutes, Paul makes sure you get his full attention. The team knows every single detail when it comes to T-Mobile. They never misguide or mislead you into buying any package you don't want. They just lay it all out there and leave the choice to you. That is what I love the most about them. You never feel any pressure. Even if you walk out the store after inquiring about the package, they stay on their best behavior. My family and I have been their customers for the past 10 years, and Paul and his team have never disappointed us. read more

I wanted a new phone and I could only afford to drive this far. The only other T-Mobile store we have is in Roseville and there's no way I could go that far. It would have wasted half my day. That's why the first thing I love about this store is the location that has made life easier for me. I went in there first time last month, when I needed a new phone. I was blown away by the options I was presented with. They have such a huge collection, which makes it easier to get a cell phone, with the features you want. I went in again this month for headphones. Once again, I was surprised to see the latest ones in their collection. Their customer service is always above par. Both Madison and Luiz were quick to understand what I wanted and narrowed it down for me. I got exactly what I wanted with the money I had. read more

Today, I came into this T-Mobile store because I was interested in switching to their unlimited plan. Paul and Garrett kindly greeted me and asked me how he can help me. I told him that I was interested in switching over to T-Mobile but hesitated on their coverage. Paul and Garrett gave me a test SIM card to see if I would be able to get coverage at home. I went home and tested the T-Mobile to find out that I got awesome coverage inside my apartment and surrounding areas I came back twenty minutes later to return the SIM card and start new service with T-Mobile. I'm glad that Paul and Garrett offered excellent customer service and was being transparent with me. This was one of the best customer services I had experienced. read more

We were looking to get new phones. We went to several different stores and at the end of the day, we find ourselves at our local t mobile store in Lincoln, CA. I have never seen such wonderful customer service like we received at T-Mobile in Lincoln, CA. The guys, went literally above and beyond to make sure we got the phones of our choice and the plan that was best for us. I have never seen someone go out of their way like this. The whole T-Mobile team at our local store is great. But Paul really stands out. I highly recommend anyone needing a new phone or even if you are considering switching to definitely go with T-Mobile !! And be sure to ask for Paul !! ;) -Mark and Pam read more

Sad that these people are so rude. I was treated with nothing but disrespect and they just try to steal money and make you buy everything in the store. I would rather drive to the T-Mobile in Roseville to be treated better and actually be taken care of. Though it looks the same as every other T-Mobile this one is not run by corporate and makes things uneasy. If your gonna come in expect to take at least 3 hours out of your day. The last thing I would like to add is this is my second post and after my first I was rudely messaged by the manager of this T-Mobile. Just really bad customer service. read more

Wow!!! The Lincoln location is fantastic!!! I would total recommend that you come to the Lincoln location!!! The manager Paul is amazing, he is so helpful, and is willing to help you out whenever you need it!!! Paul even when out of his way and stayed open WAY,WAY,WAY over opening time to help me!!! You are missing out on a lot if you already have not come to the Lincoln T-mobile location!! I would totally switch to T-mobile if you have not already!!! Be sure to come to the Lincoln location!!If I could I would rate this T-Mobile A LOT higher than a 5 out of 5!!! read more

Paul and his staff at this store are the best in customer service! When we were experiencing weeks of unsolvable issues with another carrier, we switched to T Mobile. Paul assured us that they would be number 1 in customer service and he was true to his word. In solving our initial issue, and switching from 2 different carriers we created a few more issues and Paul and his team went out of their way to get us through all of it - and we went from paying $180/month total to $150 with three new phones! I would 100% recommend this store to anyone! read more

Look I been trying and been trying to get my paycheck not a dime I have seen he promises and promises like I said not a dime he keep saying that come back this day then I'll pull up and nothing then he says the same stuff, Paul's shady y'all... and please go to the one in pleasant grove don't waste a dime their!!! Look If y'all don't believe us then ask him yourself! It's sad we supported Paul while we worked there but I'm done getting pushed around or letting things slide but it's my money we work to earn our money read more

Every single time I come to this store, the customer service is always on point. All the employees are so very inviting and you feel instantly valued the moment you enter the store. There is always someone to attend to you. I'm a regular customer here and have been dealt with by Madison, Paul, Antonio, Luiz, and Patrick. All of them are great and very sweet. read more

I went into the store because I couldn't transfer my contacts from my older phone into my newer one. I had recently gotten a new phone from another store so I could switch to T-Mobile. Madison was the one who came forward, introduced herself and solved my issue within minutes. I loved the service and friendly attitudes of the employees. read more

This place made me leave and head straight to Verizon. I felt like I was cornered and being upsold on a phone and plan I did not want! I wanted an older Iphone for my younger daughter and was quickly trying to get persuaded into The new Iphone. The guy who I presume was the manager was rude. The place did not seem clean at all as well. read more

Paul is the manager of the store, and he ended up guiding us throughout our visit. We went to buy a new phone, as well as transfer my dad's old number into his new iPhone 6s. Paul was very helpful and also guided us through the insurance process for my new phone. The whole process went smoothly. read more