This store has theft customer service of any cell I've been in. Austin the mangers goes the extra mile always as well as the other staff. They are super friendly and helpful. Additionally I saved 33% on my families total invoice including home internet. read more

All the employees are scam artists. They scam you out of money, do not try and help at all. Not honest, talked shit about costumers in front of our face. HORRIBLE HORRIBLE DO NOT COME HERE read more

just switched over from Verizon and Brendan the assistant manager was spectacular. He got me a great deal upgraded a bunch of phones and saved me about $200 a month on my monthly service. He was super helpful answered all of my wife's questions. I highly recommend if you're a T-Mobile customer or wish to be a T-Mobile customer that you visit the store. read more

Shout out to the most patient salesperson I've ever encountered. Last night, a whiny man-child harangued this poor, innocent woman for almost half an hour (who, btw, has absolutely no say in the supply chain) all because he couldn't walk out with an iPhone 13. Guess what, little baby, nobody has them in stock. Good luck, Verizon, he's your problem now. read more

i cant believe they couldn't help me change my phone because i walkd in 35 mnts before closing.... what type of customer service is this? so sad with T-mobile they should know better read more

Last night, I went to the T-Mobile store in Leesburg and received excellent service from Austin, Zachary and Brendan. They helped me with my phone and my Apple Watch. They gave me excellent service and they were so kind. I highly recommend going there. read more

Brandon ! Big help !! Amazing team !! Very generous & helpful . Brandon goes above and beyond with his customers !! Give this guy a promotion ! read more

My husband got a new phone with Screensaver, and cover recommended and insurance a couple months ago. He ends up dropping the phone the distance from his knees to the ground and it cracked all across the screen. After ordering a new phone which we STILL had to pay for we took it in to be changed over today. The girl at the counter immediately told us we had to go to another store. Then when he told her he just needed to switch info over to a new phone, she told him there would be an additional fee of 20 dollars for doing that. She gave him a hard time about putting his Screensaver on and wanted to charge him 5 more dollars than he'd paid a couple months before for the phone cover, which when he read the box said, protects up to 13 foot drop. He'd dropped his and it shattered in less than 3 feet. We get in the car and head out only to find that she hasn't put any of his info into the phone, so why did we pay the 20 dollars? He was patient as he could be while feeling like he was being ripped off by a person who could truly care less whether he got service or not. When he asked who her supervisor was she told him his name is on the receipt. Unfortunately he wasn't in the store or he would have heard an earful. We've been to this place and gotten great service but that apparently greatly depends on the person working when you come. We were there Thursday 3/23 around 3pm if you're reading this Mr. Supervisor, the associate working that shift needs retraining in customer service. read more

Do not go to this location EVER. Went 3 times and each time received different information. They put the wrong cards in our phones and told us to call Apple when the phone and text messaging didn't work. Worst service EVER read more

Never available. Asked me to come back 4 times when it was convenient for them. Came back and they told me to return at a later time. Ridiculous. Understaffed always. read more

I am technologically challenged. Even though I purchased my hot spot by phone, they were extremely helpful in setting it up - twice because the first hot spot was broken. They couldn't have been nicer. Everyone was helpful and was mindful of COVID precautions. You are allowed inside the store. read more

The first thing when you arrive at a cell phone store is that they receive you well, not that they tell you, you can talk to me from the entrance, I understand that healthy distance is number one, but with that way of serving better, I go to another store read more