I am very happy with the Heins Communications team. A few years ago they installed a phone system…read moreat my office. They were in and out much quicker than I imagined and when I had follow up questions weeks even months later they were quick to reply and solve all issues. Excellent service! Last summer they wired my home for a security camera and again I was impressed with their efficiency and their attention to detail. Rich, Phyllis, and the team do excellent work and care about the customers. I can highly recommend them for phones as well as security camera systems. Quality people.

From the owner: Business telephone & voice mail systems…read more Heins Communications, Inc. Phone System Consultants The Best Systems on the Market, Experienced Personnel, Extensive Training and Service Click here for our Communications Systems Our goal at Heins Communications is to provide quality installation and service on custom voice and data communications systems, and to back those systems with outstanding customer support. Rich Heins installed his first system in 1987 and from there, Heins Communications has installed hundreds of systems throughout Oregon and Southwest Washington. With a system installed and serviced by Heins Communications, you receive: Timely installations Quality equipment Experienced personnel Extensive training Extended service We'll help you choose the Best Communications System for your Needs: Determining the best communications system for your company's need can be a daunting task. With over 20 years in the Phone System Consulting and installation business you can trust Heins Communications, Inc. to help you select the perfect system for your needs, create the platform, the infrastructure your new system needs to perform quickly and reliably, and then support your new system with top-notch service and training to ensure a long, trouble-free, hassle free life from your new system. All this is backed by our Quality Assurance. If you work with Heins Communications, Inc...

Update #HunterCommunications has confirmed they are applying the $60 month I paid in advance and…read moreconsidering the account settled. I appreciate the professional closeout, and I want to note that publicly. For context, my decision to leave was based on a longer pattern, not a single ticket. Over roughly a year and a half, I dealt with recurring instability and spent a lot of time troubleshooting on my side and working with support. I replaced equipment early on and kept trying to make it work, but reliability never reached the level I need. The last straw was a customer engagement issue. I made a LinkedIn post describing what I was experiencing. A company leader commented on the post, but the response was directed toward another commenter and not to me, the customer who raised the issue. That moment clarified where the consumer experience sat in the priority stack, at least from my perspective. On December 12, 2025 I took the equipment offline due to reliability concerns, returned it on December 17, 2025, and moved back to Xfinity. In my environment, stability returned immediately after the change. I also want to give credit where it is due. Aleas (pronounced "ah-lee-s," and I apologize if I have the spelling slightly off) made me feel like I mattered as a customer in this situation. Jennifer did as well. In my professional estimation, both deserve a raise. The only other positive experience I had was the installer, who was a genuinely friendly and professional guy. I am sharing this as a factual update for anyone researching providers. I appreciate Hunter resolving the billing cleanly. At the same time, based on my experience, I cannot recommend their consumer service for situations where consistent reliability and direct customer communication are critical. I hope they continue improving the consumer side, because the infrastructure can be strong, and the customer experience should match it. *********** Original Review Based on my experience, it is my professional recommendation not to buy Hunter Communications fiber service for residential use. I paid a month in advance, spent about a year and a half troubleshooting stability problems, and ultimately had to go back to Xfinity to get reliable service again. I am a Technical Consultant with 30+ years in support, hardware, and software, and I exhausted every reasonable step on my side before giving up on their connection. Hunter knows their equipment has been offline at my location since the 11th, yet they are keeping the month I paid in advance and are now trying to charge me roughly another $100 on top of that. From what I can tell, somewhere around 95% of their revenue comes from government and enterprise contracts. Any business they lose on the consumer side does not appear to affect their bottom line in a meaningful way. They grew up servicing government clients and, in my opinion, they operate like a government contractor, with the same IT and responsiveness shortcomings I have seen in that world. To be fair, the customer service representatives I spoke with generally seemed to care and tried to help. My concern is with upper management and policy. In my view, they show very little interest in doing what is right for consumer-level customers, even when the service has been unstable and that fact is well documented.

I used to have Mac Online for internet service and they were perfect. They sent someone the same…read moreday or the day after and repaired the line perfectly. Since Hunter bought them, I've had nothing but trouble. The expect a 78-year-old woman to dig a trench for the cable. The dish is 100 ft. from the house. It's only to cover the cabel, probably 3 inches deep. WHY couldn't then do it? The one time I called for a repair, they took a week to send someone. When I finally canceled, they stole $103 for the next billing cycle saying some garbage about how they couldn't refund me because it was for the month coming up. WHAT? Then they said they couldn't give me the money due that I didn't use. THEN they hung up. I could take them to small claims, but that's way too much time to waste. Don't use Hunter. I got T-Mobile that just plugs in, is less than half the price and works perfectly.