OUTSTANDING, I unfortunately cannot recall the names of the two young men that helped us, but wow…read morethey were fantastic. Very knowledgeable about their products, very polite and personable. They took every step to make sure we had everything we needed before we left and never tried to over sell anything or tack on unneeded extras. A lot of Cottage Grove businesses could take a note from the incredible customer service displayed here.

Had a replacement phone sent to the local Cottage Grove Store. Based on tracking the phone it…read moreshows it arrived over 24 hours ago and still haven't been contacted like we were advised by customer service that the store would contact us for pickup. Called the store and have been on hold for almost 20 minutes waiting for them to let me know if the phone has arrived.

Thirty minute wait For zip in the way of help…read moreHella, hella lame This one star review is only for this particular brick and mortar Verizon location. Verizon as a whole is probably five stars for me. I've had both T-Mobile and Sprint in the past. By far, Verizon has the best coverage and fewest dropped calls of any of these networks. Getting on the family plan with Verizon has also been a really good deal. Saving about 15 bucks a month by switching from Sprint to Verizon. I no longer get unlimited minutes and data, but I have only had one month where I came close to the limit. For the past several months, I have had trouble charging my cell phone. The charger cord would not stay connected to my phone without propping it against the wall with something heavy on the other side. Never had this problem in the past. Finally got around to bringing it in to my local Verizon today. There were four other customers in line in front of me. Only two employees in the store. Far too much chit chatting and unsolicited sales pitches when there were other customers who were waiting in line. Perhaps the employees at the stores are primarily sales people, but they should at least know some basic troubleshooting. One of the ladies in front of me was unable to access her voice mail messages. They fixed this problem in about 15 minutes. Once it came my turn, explained my problem to the employee. She took a cursory glance at my phone and said the charging port on it was corroded. Whaaat? I have no idea how my phone could have become corroded in 19 months. She said I could bring it to the Har Mar store where I bought it, but they could probably not do anything for me unless I had purchased insurance and was within the 12 month policy limit. Told me that I would probably have to get a new phone. Decided it was time to put on my Inspector Gadget hat. The solution was as simple as finding the right tool and two minutes of labor. Took a needle and cleaned out the charging port. There was a ton of crud in there, but no corrosion so far as I can tell. Problem solved! Works great now. Maybe I should be embarrassed at my lack of technological savvy, but you think this would be a problem that the Verizon employees could diagnose relatively quickly (even if they are primarily wearing a sales hat).

So I went into wireless world today and have been a faithful Verizon customer for 9 years. I am…read morepaying around $247 a month for three phones. 2 iPhones and a flip phone. When I went in and told them I could upgrade phones at AT&T with 4 lines and iPhone 8s for less then $200 with three lines . The guy at the counter didn't even call customer service to see what could be done . He told us to come back around Christmas when they had deals. Are you kidding me ?? Then I said I was switching to AT&T and he said ok . Very very disappointed you lost a family of loyal customers today

This week, I went in to this location planning to purchase a new phone. I didn't want to adjust my…read moreplan or do anything else; I just wanted to buy a phone and I knew I was going to pay full retail and was okay with that. The rep helping me, needed manager assistance. Enter Alyx. Alyx came out and insisted on chatting with me about my plan before helping me buy a phone. This was very frustrating to me; although, I do feel she was genuinely trying to improve my plan, service, and experience. She made some good points so ultimately, I left, without a phone, to do more research on the plan change recommendations. I figured out what plan change I wanted to make and went back in the next day. I started working with someone else, who was able to make the plan changes I requested (although she was not engaged or friendly). Then, when I finally got to the one thing I came in for - buying a new phone! - the new rep recommended I go to Apple to buy the phone. I almost exploded inside. I just wanted to buy a phone at full price, and I couldn't understand why they keep 'strongly' encouraging me away from this. After a few minutes with this rep, who seemed to be uninterested in our conversation, I was about to leave in shock that for a second day I was leaving without a new phone. Seconds before I got up, Alyx, the manager from the day before came over and asked how things were going (she had been helping someone else when I walked in). I explained the situation and she immediately started doing what she did the night before - looking up options to make it work. Long story short, I did leave that second day with a new phone and a new plan that I feel good about. This was the most frustrating experience I've had buying a new phone; however, in the end, I am grateful for Alyx. Her persistence, knowledge, and genuine concern for getting me to a better plan/service was what lead to me getting the phone I came in for and ending this transaction in a better situation than when I entered, even though I tried to push back the first day. In the past, reps would just sell me the phone, which was great for the moment. But Alyx wasn't just considering the moment; she was looking out for me in the longer term. She took the time to sit down with me, explain what I needed to know (even though I didn't want to hear it). She pushed back when I tried to be firm and just buy the phone, and she kept listening and searching to find the best solution for me. Although, I was initially annoyed by this experience, in the end, I am better off and it is because of Alyx not just doing what I asked, but doing what was better for me as a long-term Verizon customer. She cared and was professional and friendly and I appreciate her help. If I only dealt with Alyx, I'd give 5 stars. I am giving 4 because not everyone at This store is like Alyx. Even the rep on day 2 was not going to attempt looking for a solution for me and instead was going to let me walk out, frustrated and upset, to go buy a phone elsewhere. I love Verizon overall, and I hope they fill all their stores with people like Alyx.

Walked in about 10 minutes after it opened on a Saturday morning. I was met by Jim. Super…read morefriendly guy to deal with! I turned in a phone that I had for trade-in and informed him that I had also bricked my brand new phone. He just gave me a laugh and said it wouldn't be a problem. In and out within 20 minutes, parted with a handshake. Heard bad things about this location, but if Jim is working, someone's going to get some real assistance!

Beware!! I was charged for all sorts of things that were not only not requested, but were not…read morediscussed! For example, insurance for my new phone which was not discussed and I did not want. I called Verizon and got these charges reversed, but what an unnecessary hassle!! And how dishonest!! There were a couple of other undiscussed charges that I don't remember right now, so if you go to this store, be very sure you are very clear about what you are and are not being charged for!!!

Would leave zero stars but can't. Don't go here. Traded in my iPhone 6+, was supposed to get a $200…read morecredit, never got it. Over the last 6 months I've went the store several times, called probably 100 times, no one would call me back or even try to help me. Maria was supposed to call me, NEVER did. They said it was a mix up between the Store and Verizon it's self and they were sorting it out... They sold my phone!!

Visited this Woodbury location looking to upgrade my phone. The sales person immediately went into…read morethe hard sell, trying to pitch me home internet before we even talked about my phone plan. Things got worse as I tried to get an understanding of what I could generally anticipate for a final monthly bill and nobody could give me a clear answer. And, the cherry on top was when the salesperson rolled their eyes at me. Terrible, terrible service!

I stopped in a few weeks ago for help as my iphone was not accepting a charge. Jack helped me out…read moreand showed me how to allow the phone to accept a charge. He saved me time and $$$. Thank you Jack you really helped me out!

Great experience on Black Friday 2018!…read more We went to a WI. location first and waited over one hour (we even asked if they had apple watch we wanted) yes he reassured me they did. Well they DIDN'T! We called woodbury location and Alyassa answered the phone ( Very nice ). She did confirm she had 2 left and just ask for her when we get there! Alyassa and her team were very helpful and knowledgeable. Woodbury location is my new store! Thank you.

This is pretty typical for Verizon, you never answer your phone calls nor return emails or…read morevoicemails. I left you a voicemail including my landline number. Which you never responded to. Pretty typical... And my husband also called and left a message with no response from you, again very typical! I've gone to the atternity general, bbb, yelp and news stations. Reporting the mistreatment and horrible customer service from Verizon. And I'll keep going and reporting Verizon. I also have my own atternity who will be addressing this case as well. I'm not going to stop! I'll keep reporting Verizon to anyone and everyone! Getting the word out on how awful Verizon is! This will get dealt with and addressed one way or another! Nearly 5 months without a fully functioning phone is not acceptable!

In general, no one likes to go to a cell phone store and it is always going to take awhile, that is…read moreout of everyone's control, so there is no need to be mean to those that are working there. Been to this store a few times, and honestly, everyone is amazing. I have had great interactions with everyone that works there. They are patient, kind, and take their time to address your issues and really put their best foot forward to ensure you have what you need. This is definitely the best store to come to! If you are able to make an appt ahead of time, that is helpful because it gets kind of busy, especially on the weekends!

Gigi!!!! Was amazing! She is an amazing person who helped me pick a plan, walked me through getting…read morea new phone and watch! To start off this location is awesome very efficient and very personable staff!! Can you get a new phone and a new plan switched over from AT&T you know it's never going to be easy and they made my experience as effortless as possible. Working with Gigi, there were some small hiccups. She was extremely Patient ! Helped every way possible and resolved every obstacle that we had to face. Even towards the end when I almost had the phone in my hand, it was accidentally shipped to my house. So I had to wait a few days. She went above and beyond to take care of me and make everything right! Really appreciate her customer service and I would definitely recommend going to this location and trying to work with her. Thank you again for your patience! As it is a process to go from one carrier to another and transfer your phone number! Also, my service is way better than AT&T in Minnesota......

By far the best customer service I have ever received. Staff went above and beyond to help with my…read moresituation. They had me in the account, printed and emailed documents I needed and were nice while doing it treating me with respect.

After months and months, trying to deal with corporate Verizon and being in several stores in the…read moremetroplex, I have finally found somebody that will take a customer aside listen to them and actually give them real physical help. I would like to shout out Trevor at this location as he was amazing. He has put together a plan for our situation and I feel good about it so if you have any issues, this is the store to go to. They are problem solver, they are customer service agents, and they are fabulous.

Went to the Apple Store in Rosedale today and had a disappointing experience. I waited over an hour…read moreand a half past my scheduled reservation time for a watch repair. The staff didn't seem very friendly and looked frustrated dealing with customers. I get that they were busy, but it still felt unprofessional given how long I waited. I wouldn't recommend this Apple location.

This is the summary of my two (and only) experiences at this store…read more.. 2 STARS!!! My first Apple Store visit was LAME. I should have known better. I'm a 60 year old dude, probably 20 years behind in tech. I'm a caveman. My only Apple product is a used iPhone SE I got from my elderly mother 2 months ago. She lost it under her recliner, she got a new one, she found the old one, she gave the old one to me, and neither one of us even registered it with Apple. Get the picture? My business partner inspired me to dive into Apple products and to give them a chance. So I decided to drive to the Apple Store at Rosedale, alive and IRL, with $2000 cash to buy the newest iMac in vibrant peachy orange! I also got a wireless mouse, a matching full sized wireless keyboard, yada, yada, yada. What could go wrong? Right? My simple purchase turned into a 3 hour long nightmare. I was actually there for nearly two hours after closing, in a dark empty mall. Apple doesn't take cash payments for their stuff. But they magically take cash for gift cards. So it was my cash...converted to several gift cards...used for my iMac payment. Easy, right? No, not for the great and mighty Apple Corporation. The transaction failed with an immediate halt. And it took geniuses and managers 3 hours to figure it out. Sad. Only Apple could completely fail and turn a simple 5 minute cash transaction into a 3 hour long nightmare. What a joke. To add insult to injury, they kept asking me for my Apple ID. How many times do I have to tell them? I have NO Apple ID yet! I'm a brand new Apple customer. Get it? But no - no they did NOT get it. No comprende, amigos and amigas. Like watching paint dry...I observed multiple managers scratching their heads, lots of honchos in frantic conversations, geniuses rubbing their temples, multiple calls to Apple corporate HQ in CALI, I heard comments hinting at lots of weird corporate obstructions, I made a couple threats to cancel & demand my cash, I got bribes of free items to lure me into not to giving up...etcetera, etcetera, etcetera. I would have preferred to be water boarded. But I'm a stubborn Scotsman...embrace the suck, hold fast til the end. I'm down for the pain. What is the stupid bottom line summary, you ask? After 3 hours...when added up...the cards were 53 dollars short for my purchases. So my transaction failed. I just had to hand them an extra Ben Franklin hundo. Dumb. 4 STARS!!! My second Apple Store experience was GOOD. I was having some basic issues with my "new" used phone. My assigned genius got to me immediately -- no wait. And he was awesome. He helped me reconcile multiple Apple IDs (it's a long story), he gave me the skinny on apps, he helped me cleanup some silliness on my phone, and he answered several of my idiotic newbie questions. BTW, I have to acknowledge and salute the Hipsters, I counted at least 3 man buns on premises at Apple. I spied them in northern CALI trendy spots about 10 years ago. At the time, I predicted they'd migrate East and appear on the crowns of Minnesota Hipsters in 10 years. And I WAS RIGHT! I saw 3 in one day at Apple! I saw a genius wearing a kilt too. That one warmed my heart. Thanks, Apple! You redeemed yourself. I promise to never pay for an Apple product with a United States of America paper note, "legal tender for all debts, public and private", ever ever ever again. I guess Apple sets U.S. monetary policy now. Do I get to vote for the CEO? All hail Apple, I guess.

The battery on my iPhone 13 mini failed and I went to this Verizon store for assistance. Received…read moreexcellent service from Connor; he was very competent and knowledgeable. Because my plan was outdated, I was able to leave with a free iPhone 16 Pro and a less expensive new monthly plan.

There are only a teenager and anther teenager wrk in there they really care less I hate Verizon…read morevery rude there rather only help rich customers rather than the rest f us