They have great products and service. I bought a Samsung…read morewatch and it is awesome . Tons of features and really helping me with my workouts. Tracking calories, nutrition and water consumption.

I'm appalled by the attitude, disrespect, and complete lack of help from this store. The store…read moremanager Drew Walton refused to assist me, dismissed my concerns, and then laughed about it with two employees, Arnesha and Darryl. After reading other reviews, it's clear this isn't new behavior. Instead of troubleshooting or processing the replacement, which the store is supposed to handle, he told me to call 611. When I called, the employees started arguing among themselves and still managed to place an order for the wrong phone within minutes, even though they kept insisting the store "doesn't do that." They were arguing back and forth about their Verizon experience on my phone. Not liking your job doesn't excuse treating customers this way. Unprofessional, unhelpful, and downright ghetto behavior. Go to any other Verizon store for service, and if you don't already have Verizon, don't even bother signing a contract with them.

0 stars if possible. not this store in particular, but never ever use their internet or tv!!!!!!…read moresit on hold 4 hours chatting for 1 with nothing done. make appointments where no one shows up. no one can do anything to make you happy. worst company ever. the worst. company. in. the. world. they give first responder discounts and then spit in your face about it. no respect for anyone in military, first responder, etc. they miscommunicate everything, and i think it's on purpose. shame on this company. shame on everyone who pretends to work in customer service for it. disgusting company. i have never felt so violated by a company that pretends to care and utterly could not give less of a crap. oh you also stay on hold for five hours.

The AT&T store in the mall is horrible. Should have noticed it was typically less crowded than…read moreother AT&T stores. Manager is useless and associate make you feel like you are on a drive through at McDonalds. This is probably due to them being understaffed. Much prefer going to a company store versus these authorized retailer stores. Make sure you understand the return policy. Says 14 days but the day you buy something is day one and not the following day. Will never go back to this store.

Looked for a repair shop in the Arlington area…read more.. I found this one as it was near my eye doctor and assumed I could get my device repaired during my eye exam. Dropped off iPad for repair a little before 1pm and was told it would be completed within an hour. I was pleased with the time range, an hour was welcomed. He indicated the machine was down and could not give me a recipe it for check in, but he would he call with the ticket number. I never got the ticket number. I called at 4:15 to check on the status he indicated it was complete. I shared that I was a bit away, but I would be there within an hour. I arrived at 6:30 and it was still not repaired. He indicated he failed to call me and let me know that it wasn't ready. He then proceeded to tell me that the debit machine was not in order and I would have to pay cash and to come back in 20 minutes. He gave a me a $5 off card for the next time.

This was a decent place to take your cell phone for replace. Guy was honest and price was for…read morerepair was reasonable. I gave a 4 stars because I had to keep calling for updates on phone status but overall everything was good. Not knowing it but my phone had water damage and the issue with the home button wasn't fixable. The owner recommended I take it to Apple and see if they can fix it maybe give me a credit. I took to Apple and they were able to help. Will definitely come back for any issues.

We just got back in town and went in to get my sons phone exchanged. I get and understand that we…read moreshowed up about an hour before they closed. We walked in and nothing for a few minutes.. Then the guy working walked out and really didn't great us it was more like we were causing him an issue by showing up. I told him that we needed to trade in my son's phone and upgrade it. "Nah, not tonight you don't need to!" Was his response I questioned him saying I'm pretty sure we do. Again, "Nah see we close in about an hour and it is going to take at least that long to do the trade, upgrade phones and all that. You need to come back some other time." He didn't take any time to discuss an upgrade, what was involved or even how much it would cost. Some of the worst customer service I've had.

Useless and unhelpful. Rude, attitude problem, refused to help me close my home internet account…read moreafter telling him I'd already wasted hours on hold and with useless chatbots after having to make an unexpected move due to a family emergency.

Excellent service! I thought my phone was broken for good. But he got it fixed. I forgot his name,…read moreso sorry.

I stopped into see if they could help me merge 2 email accounts. The girl said she did not know how…read moreto do that. She did not ask anyone else on the floor if they knew, and just let me walk out. Aren't people working there trained on the basics?

I had 2 issues with my phone and brought it in to TMobile Cooper store in Arlington. The girl…read moreplayed around with it for a while and could not figure it out so she told me to call the Geek Squad or Google directly. From now on I will only deal with 611. No training? Bad managment!

Grouchy employees that show they are not interested in your business. 2 sales people on the floor…read morewith 6 waiting in line. Employees come our of the back pretending they are busy and go back.

What amazing customer service from the staff at this location!! Miranda went way above and beyond…read moreto make sure we were all set up and ready to go!! Knowledgeable, professional and so friendly and patient!! Highly recommend!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Arlington store today.

Customer service is wonderful here! They've always been friendly and helpful. My best experience…read morewas when I came in to do some trade ins and preorder the Animal Crossing Switch both employees made sure I was getting the best deal they could get me. I left not having to pay a dime on the console and even put a few dollars on the actual Animal Crossing game. And th merch selection is good too! Update: wouldn't give me my switch bc I called and said someone might be picking it up instead but plans changed so I went to get it. So the person who I said was gonna come get it had to drive a few hours to get it. Makes no sense. Like did I just need to call again saying I would pick it up? Lmaooo I hate it here. Just make it make sense at least

This is my go-to Gamestop. Staff is always friendly no matter what time of day. Helpful when it…read morecomes to preordering or renewing pro membership. I even came close to closing time to get a cable for my PS3 controller and the guy was super helpful.

Waaay too slow... You have to wait like 30 minutes just to pay your bill. Everything takes too…read morelong. It's very inconvenient.

Worst customer service! Yes the two employees were with someone else at the time, but No one asked…read morewhat I was there for or anything. They acted as no one had walked in store. I know their supposed to check people in and keep count and that obviously wasn't done. I was just there for a screen protector and i ended up being there for 25 minutes without a single contact from anyone before I decided to leave. Never going back to that location again.

I really tried to give this place a chance. I went back three times and each time their business…read morehours are inconsistent. It's really unprofessional. My wife bought a phone from them and the screen just stopped working after an update. I went to them and their business hours is not correct. Waited 2 hours till they were finally opened. They charged me $30 to lift up the screen and just put it back on. After I got home The phone made an automatic update and that's when the camera stopped working. I went back and I waited again a really long time for them to open. I was quoted $100 to fix the camera. There's nothing wrong with the camera. It's just not recognizing the camera since it's not the original Apple camera. I said I got this phone from them. Can I just "switch" the phone with a different one. I was declined and said it will just be a trade in value and will need additional money ($300) to make that switch. I came back to the store again today to bite the bullet to fix that camera. Once again they do NOT open at 10:30/11. I waited till 12 before I left cause my lunch break is over. I am never going back here. Just giving everyone a heads up warning. Do not go here unless you like just throwing away money

AAA CELL PHONES ARE CROOKS…read more Don't wasted your hard earned money!! I gave them a perfect iPhone 15 Pro barely use and they gave me an iPhone 12 and $85. In trade which was a crime in itself, but I was in desperate need and took it. When I got home I quickly found the had repaired the screen with a non apple screen which made it where u couldn't use face recognition or fingerprint and u couldn't scan any codes. I asked him for another phone since he offered a 3 month warranty and he refused. He has over 1000 iPhones and couldn't do one right thing and replace an unusable $200 iPhone. He was still happy to have my iPhone 15 Pro selling for $800+!! Don't throw away your money!! AAA cell pro 1511 S Bowen Arlington Tx 817-404-4096