I rarely leave reviews but this time I just had to. I have…read morebeen with Spectrum over a decade. Recently the service got spotty. Drops, slow downs, etc. They sent someone out who made it better but not great. ATT fiber recently came to my neighborhood and I swapped over. I canceled Spectrum but they are going to charge me for another month even after I canceled and returned all the equipment. "It's in our Terms that we can charge another month. Also we don't prorate any billing". I had turned off my auto pay about a week ago but for some reason they have no record of it. Funny. When I log in to look at my account there is no information in the autopay section. So mediocre service and continuing to bill after service cancellation. If you like that kind of stuff, Spectrum is your company.

Terrible customer service. After being a customer for years, I am leaving the state. Tried to call…read moreand have service disconnected. Was refused pending a search if availability at my new address in another state. Was told I would have to answer 15 to 20 minutes worth of questions to terminate service although my contract has been month to month for years. Was hung up on. For being rude to their employee who seemed to take much joy in refusing to terminate my service. Now standing at the location for at least 15 minutes unacknowledged (no doubt because I have equipment in hand) while I watch 6 employees stand around. Never again will I give Spectrum a dime of my money!!!

Honestly had a great experience here, got in on AT&T's buy one IPhone and get one free. Carlos…read morehelped explain the pricing policies and his managers who helped us thorough the process were very friendly and helped us pass the time while all the information was being transferred to our new phones! . I could see the wait time definitely got longer during our stay but I didn't see anyone goofing off so I don't really know how it could be changed. They had a lot of employees working so I think they were doing their best given the traffic that came in. I know it's hard to go during the day but traffic is definitely better during the morning or during the afternoon. (Not during the meal times obviously)

These people are disrespectful They/Them Lady named *Incest* what kind of name is that I don't know…read morebut apparently they hire anybody I'm going to switch over after the supervisor couldn't answer a simple question and proceeded to be repetitive and not answer my questions! I don't know if they just hire people who are special or possibly ignorant to customer service and lack the ability to comprehend. I had to go to another store who helped me with my watch issue and made it very easy and restored my purchase and respected my time. I hope this fat lady reads this cause she needs to walk more.

This place is great. Fixed my cellphone charging port in under an hour and for a reasonable price…read more I will be coming back for any future issues with my cellphone or any technology. Outstanding work

He not helpful he put a fake screen on my phone 300 dollars.He scammed me money. He lied to me…read moreabout phone screen and other things.

They have great products and service. I bought a Samsung…read morewatch and it is awesome . Tons of features and really helping me with my workouts. Tracking calories, nutrition and water consumption.

I'm appalled by the attitude, disrespect, and complete lack of help from this store. The store…read moremanager Drew Walton refused to assist me, dismissed my concerns, and then laughed about it with two employees, Arnesha and Darryl. After reading other reviews, it's clear this isn't new behavior. Instead of troubleshooting or processing the replacement, which the store is supposed to handle, he told me to call 611. When I called, the employees started arguing among themselves and still managed to place an order for the wrong phone within minutes, even though they kept insisting the store "doesn't do that." They were arguing back and forth about their Verizon experience on my phone. Not liking your job doesn't excuse treating customers this way. Unprofessional, unhelpful, and downright ghetto behavior. Go to any other Verizon store for service, and if you don't already have Verizon, don't even bother signing a contract with them.

I am SO incredibly grateful for Storm and Adam! Another store told me that they couldn't help me…read morewith backing up data and that I would just have to get a new phone and that they didn't have the color of phone I wanted in stock and sent me to this store. Not only did they have the color I wanted but said everything total opposite than the first store. They ended up saving me money and answered my many questions more than once without a single moment that made me feel bad for asking. I applaud this team!!

I called this location inquiring whether they had iPhone 15s in store and was told they do by the…read morewoman who answered. When I asked which colors they had, I was told they can't tell me for "security purposes." While that didn't make sense to me, I respected it and went to the store. There was a long, slow-moving line which I expected due to the iPhone drop this week. As I was waiting in line, an employee named Steph was asking everyone what they were in line for. When I said I was there for the new iPhone and asked if she can confirm they have some in stock and what colors, again I was told she can't tell me due to security reasons. I asked if she can at least confirm that they have some in the store so I don't wait in line for nothing. She refused to answer. A little while later, another employee was walking by so I stopped him and asked if they had any 15s in stock. He said no but they can order one. This is ENTIRELY deceptive and atrocious customer service. It's ridiculous to make a long line of people wait under the impression that they have a stock of phones, not to mention the people in line who weren't there for a new phone who also had to wait for the 15 phone shoppers. Who runs a business this way? I can see why these reviews are so bad.

Ray helped me with my phone screen. It was cracked and he fixed it in under an hour. Great service…read moreand i'll always come here for phone issues.

Referred a friend here after previous experience and said that everything went well and met…read moreexpectations good to know they are still keeping up the good work!

Horrible Service, First time when i came in it was just for a back glass replacement. They ended up…read morepuncturing my battery and needed to replace that too. The battery they put it only lasted me like a year or so. When i went in for the second time, i was told it would be a 3 hour wait, so i waited but never got got a call saying my phone was ready so when i went in to see if my phone was ready they where closed. Had to go through a whole day without a phone and was very unfortunate.

They fixed the cracked screen on my S23 ULTRA In less then 30mins. Very very nice, helpful and…read morewelcoming staff

Looked for a repair shop in the Arlington area…read more.. I found this one as it was near my eye doctor and assumed I could get my device repaired during my eye exam. Dropped off iPad for repair a little before 1pm and was told it would be completed within an hour. I was pleased with the time range, an hour was welcomed. He indicated the machine was down and could not give me a recipe it for check in, but he would he call with the ticket number. I never got the ticket number. I called at 4:15 to check on the status he indicated it was complete. I shared that I was a bit away, but I would be there within an hour. I arrived at 6:30 and it was still not repaired. He indicated he failed to call me and let me know that it wasn't ready. He then proceeded to tell me that the debit machine was not in order and I would have to pay cash and to come back in 20 minutes. He gave a me a $5 off card for the next time.

This was a decent place to take your cell phone for replace. Guy was honest and price was for…read morerepair was reasonable. I gave a 4 stars because I had to keep calling for updates on phone status but overall everything was good. Not knowing it but my phone had water damage and the issue with the home button wasn't fixable. The owner recommended I take it to Apple and see if they can fix it maybe give me a credit. I took to Apple and they were able to help. Will definitely come back for any issues.