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    T-Mobile Experience Store

    1.0 (2 reviews)
    Closed 12:00 pm - 6:00 PM

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    1 year ago

    Waaay too slow... You have to wait like 30 minutes just to pay your bill. Everything takes too long. It's very inconvenient.

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    5 years ago

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    Spectrum

    Spectrum

    1.3(20 reviews)
    0.1 mi

    The only reason that I ever had Spectrum to begin with is that it was only one of two options for…read moreinternet in my area. There would often be outages, especially at night. Also, the price steadily increased until we were paying over $90.00 a month for sub-par internet. When we finally had more options open up for internet in our area, it was a no-brainer to get better quality service for cheaper with a different company. When I called to cancel, the representative repeatedly tried to sell me other services like cell phone service and offered to upgrade our internet speed. I had to tell him five or six times that we didn't want any of that because we had already set up internet service with another company. He wouldn't take no for an answer and was extremely pushy and rude. Finally, he set a date for the service to cancel. I was also informed that we would have to pay for service for almost another month since Spectrum doesn't pro-rate for the number of days left in a billing cycle, so we were forced to pay for internet from two companies at the same time. I then tried to find a phone number for my local Spectrum store to inquire about dropping off my modem, but no phone number exists. I went in to encounter an hour-long wait time. I was then told that I could just leave my modem and that I would get an email confirming that it had been processed within a couple of days. A couple of weeks passed, and I received no email. I called to make sure that the equipment had been returned and spoke to another rude representative who treated me like I was an idiot, and according to her, getting a confirmation email about equipment return is not a thing. Every single person I dealt with treated me with disrespect and apathy, and I can only say that I'm grateful to be done with this horrible company and its absurdly bad customer service. I will never patronize this company ever again.

    I hate Spectrum internet, particularly their call reps. First I try to cancel my subscription…read morebecause it is pricey. The guy on the line convinces me to stay and do the promotion with a zumo device. He told me my monthly bill would never go past $95 bucks. I fall for that, and here I am now paying $125 a month, it gradually goes up. I cancel it for good this time in December, and the lady on the phone promises me I would not be charged this month (January), but here I am getting charged. Spectrum reps are liars and I am done with this service forever.

    T-Mobile

    T-Mobile

    1.9(12 reviews)
    1.7 mi
    $$$
    Virtual estimates
    Shipping

    I am SO incredibly grateful for Storm and Adam! Another store told me that they couldn't help me…read morewith backing up data and that I would just have to get a new phone and that they didn't have the color of phone I wanted in stock and sent me to this store. Not only did they have the color I wanted but said everything total opposite than the first store. They ended up saving me money and answered my many questions more than once without a single moment that made me feel bad for asking. I applaud this team!!

    I called this location inquiring whether they had iPhone 15s in store and was told they do by the…read morewoman who answered. When I asked which colors they had, I was told they can't tell me for "security purposes." While that didn't make sense to me, I respected it and went to the store. There was a long, slow-moving line which I expected due to the iPhone drop this week. As I was waiting in line, an employee named Steph was asking everyone what they were in line for. When I said I was there for the new iPhone and asked if she can confirm they have some in stock and what colors, again I was told she can't tell me due to security reasons. I asked if she can at least confirm that they have some in the store so I don't wait in line for nothing. She refused to answer. A little while later, another employee was walking by so I stopped him and asked if they had any 15s in stock. He said no but they can order one. This is ENTIRELY deceptive and atrocious customer service. It's ridiculous to make a long line of people wait under the impression that they have a stock of phones, not to mention the people in line who weren't there for a new phone who also had to wait for the 15 phone shoppers. Who runs a business this way? I can see why these reviews are so bad.

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    T-Mobile Experience Store - mobilephones - Updated May 2026

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