This is by far the worst service I've ever encountered. The staff have no idea what they're doing…read moreand instead of helping, they create more problems. I strongly advise not visiting this store for any kind of issue; they will completely mess things up and leave you in a worse situation. Because of their incompetence, I ended up paying over $1,000 for something that wasn't even my fault. The female manager and the employee named Andres were especially unprofessional, dismissive, and careless. Even customer support couldn't fix the mess they caused. This place is a complete nightmare save yourself the stress and go to another location or handle your issue online.

I want to upgrade my phone because I'm dealing with the old iPhone affect. This is the closest…read morestore to me. I am a mom of 2 under 2. I called ahead to to make sure everything would go smoothly. I talked to a store associate and they said yeah come on down and get one. I went down, and it was oh no you need to be an authorized user. Did that. Went down again and waited 15 minutes before anyone checked me in. Then a total of an hour to be helped. All I wanted was to buy a new phone and all the accessories that go with it but after waiting an hour and then asking how long it would be and being told another 30 minutes at least because an online order than I said so what's my best route. Collette the manager, who said she's nice as my aunt when checking me in, but really isn't....said that's up to me. I said so if you're helping online then I might as well go order online and complain too since I got pushed behind an online order. I said when I'm in person I'm on person not looking at screens. I'm also about to pay a grand and this is horrible customer service. She said everyone's waiting and she's a mom too. Excuse me, that is against horrible customer service. I've been waiting for 1 HOUR+ with 2 babies and I'm about to get your store soooo much money. I honestly felt like the moment I walked in I had nose snubbed at me for having kids. I'm a SAHM and I deserve a new phone too. I don't think I should wait and then get pushed behind an online order. I'm complaining to ATT as high as I can go. I will NOT be doing business at this UN-friendly kid store with horrible customer service. They didn't even have the phone in stock and they still made me wait. They didn't have a good selection of phone cases either. I'll be checking out ANY OTHER STORE. I've been a ATT customer my whole life, I told collette this, and this is the WORST experience I've ever had in my life and I've been to a store before trying to get my service back and possible take my phone number and the guy was way quicker service and nicer! This store needs a lesson in customer service and work efficiency. Save your time and go elsewhere. Thanks Collette for showing me how NICE my aunt is. What an honor to have such a nice name. Hope you store treating customers nicer. Ecspecially MOMS.

This store doesn't exist anymore. I'm pissed that I walked an hour to get there and it's gone. Oh…read morewell.

I had the weirdest luck yesterday my ac went out in my car and my iPhone couldn't stand the heat…read more My phone began ghosting is the official name but it seemed more like it was possessed by the devil incarnate! Anywho I was debating getting a new phone but that's a huge investment. I figured I'll take it by these guys place and see if they can help me or go on to Best Buy for a new one. They determined I needed a new screen. My investment was $150 plus tax. And the best part is it was ready in about an hour. The two guys working today 7.8.16 were extremely friendly and helpful. I am writing this review with my new fixed phone. Btw Apple quoted me almost $400. I am one happy girl!

Will make you wait a long time for anyone to even help you. And once it's your time they will tell…read moreyou you're not an authorized user of your account even though you've changed it on their website. Idk if just this store but they can't to ever seem get anything right when I come in. I will always have to come back another day with my dad even though I should be able to access and give them money since I'm an authorized user. And like if I'm not an authorized user why even let me wait in your store just to tell me to get lost , just a waste of time

They checked my dad and I in, had us wait for an hour and a half and then proceeded to attend to…read moremultiple people that arrived after us. My dad just had surgery, which made the wait painful for him as it is, but to have them skip over us and when we addressed it, have them tell us that our check in had been DELETED is simply UNACCEPTABLE. These employees should NOT be allowed to work any job that entails any level of customer service because the "service" we received was abysmal at best.

worked two days to fix my sister, who suffers with ALS and unable to leave the house, phone, that…read moreincluded both, a visit to the ATT store and the Apple Store in Dallas. Finally ended back up at the AT&T store and Mr. CJ McPike, with AT&T had her phone up and running within 30 minutes!!!! Great customer service!

I spent 2 hours with sales people bouncing around trying to sell me internet service.read more

I came here to fix my phone fast and good service loved to get service here…read more He fix the phone in less price

From the owner: We have all types of Phones accessories available.read more