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    T-Mobile Experience Store

    3.0 (4 reviews)
    Closed 10:00 am - 8:00 pm

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    2 years ago

    I was having trouble with my phone. Ivan helped me out. He was amazing. Answered my questions and was so polite and respectful.

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    3 years ago

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    4 years ago

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    4 years ago

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    AT&T Store

    AT&T Store

    2.0(30 reviews)
    0.1 mi
    $$

    This is by far the worst service I've ever encountered. The staff have no idea what they're doing…read moreand instead of helping, they create more problems. I strongly advise not visiting this store for any kind of issue; they will completely mess things up and leave you in a worse situation. Because of their incompetence, I ended up paying over $1,000 for something that wasn't even my fault. The female manager and the employee named Andres were especially unprofessional, dismissive, and careless. Even customer support couldn't fix the mess they caused. This place is a complete nightmare save yourself the stress and go to another location or handle your issue online.

    I want to upgrade my phone because I'm dealing with the old iPhone affect. This is the closest…read morestore to me. I am a mom of 2 under 2. I called ahead to to make sure everything would go smoothly. I talked to a store associate and they said yeah come on down and get one. I went down, and it was oh no you need to be an authorized user. Did that. Went down again and waited 15 minutes before anyone checked me in. Then a total of an hour to be helped. All I wanted was to buy a new phone and all the accessories that go with it but after waiting an hour and then asking how long it would be and being told another 30 minutes at least because an online order than I said so what's my best route. Collette the manager, who said she's nice as my aunt when checking me in, but really isn't....said that's up to me. I said so if you're helping online then I might as well go order online and complain too since I got pushed behind an online order. I said when I'm in person I'm on person not looking at screens. I'm also about to pay a grand and this is horrible customer service. She said everyone's waiting and she's a mom too. Excuse me, that is against horrible customer service. I've been waiting for 1 HOUR+ with 2 babies and I'm about to get your store soooo much money. I honestly felt like the moment I walked in I had nose snubbed at me for having kids. I'm a SAHM and I deserve a new phone too. I don't think I should wait and then get pushed behind an online order. I'm complaining to ATT as high as I can go. I will NOT be doing business at this UN-friendly kid store with horrible customer service. They didn't even have the phone in stock and they still made me wait. They didn't have a good selection of phone cases either. I'll be checking out ANY OTHER STORE. I've been a ATT customer my whole life, I told collette this, and this is the WORST experience I've ever had in my life and I've been to a store before trying to get my service back and possible take my phone number and the guy was way quicker service and nicer! This store needs a lesson in customer service and work efficiency. Save your time and go elsewhere. Thanks Collette for showing me how NICE my aunt is. What an honor to have such a nice name. Hope you store treating customers nicer. Ecspecially MOMS.

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    T-Mobile Experience Store - mobilephones - Updated May 2026

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