I wanted to leave 0 stars but could not. *****Do not go to…read morethis metro pcs location*****. *****The manager and assistant managers are liars and have shady business practices. We went to get an issue fixed and was told purchasing a new phone would fix it. Upon purchasing the new phone problem still persisted. We call metro pcs tech support directly, they informed us of the issue and said purchasing a new phone was unnecessary. We returned to this location for a refund as stated on the receipt. The manager and assistant manager refused, made up policies in order to not uphold the refund policy. Save yourself aggravation and use another location. I will switch providers as well soon.

Rosi!! Should you ever visit this location you must ask for Rosi! She is a total joy,…read moreknowledgeable, professional, and takes care of every customer service set up before leaving the store. Thank you Rosi, such a pleasure to receive an outstanding customer experience this week!

Under NEW management. Buyer beware. I used them to change a…read morescreen out on my phone. A few weeks later my phone would not charge, kind of suspicious. I brought it back in and it took them 5 days to tell me what was wrong, the mother board they said. The guy was very rude, talking over me while I was trying to tell him I was not going to pay another 150.00 for repairs on a phone I just spent 150.00 repairing. They don't respect other people property either. I had showed him the charger I was using, while he was evalutating my phone.He took it over the counter, when I left, I realized I had left it behind.when I came back the second time to see if my phone was evaluated, he was using my charger on HIS computer, obviously without my knowledge, so disrespectful if you ask me. There is only one guy, running back and forth, repairing, answering phones, and working the counter...a recipe for disaster. When you consider the static electricity here working up WHILE here working on your electrical components. I dare say I will NEVER go back there.​

Had my broken screen replaced. Quick friendly service. However, the company uses third party…read moreparts and not authorized Apple parts. Not a problem but now I have the #1 with Red Dot located above my Settings Tab. In other words it now looks like there's an update waiting to be loaded. But in fact it's not. The message reads " Display Not Recognized". Unfortunately that message and icon and will not go away. The Dr states they can't do anything about that. So far the phone is working fine. But if you want your phone to be returned without unwanted notices then seek out someone who uses authorized parts Apple Parts and service. If you don't care then this is the place for you. Randy A.

We went to Ed Kellum based on a recommendation from a friend and also because we wanted better…read moreservice than we could expect from a big box store like Home Depot/Lowe's. On January 4th, we purchased a KitchenAid double oven from Mark Pritchard. It was expected to arrive in late January, so he gave us an approximate installation date of February 1. Since we hadn't heard from him during the first week of February, we called him several days after the promised installation date to check on the status. He seemed surprised to get our call. He called us back and told us that the KitchenAid was on backorder for several more weeks. So, he offered us a more expensive oven (at a discount, but still more money than we planned to spend) and we paid the difference ONLY because we needed a working oven. The Fulgor Milano was installed the following Saturday. But, Kellum's installer failed to test both ovens before he left. After he left, we discovered that only one of them worked. We contacted Mark who sent an electrician to our house. The electrician determined nothing was wrong with the wiring at our house. We contacted Mark again. Mark then arranged (through Kellum's distributor) to send Apex (a repair company) to our house. Apex replaced two parts on the oven, and it still didn't work. Our request for a new (WORKING) oven was declined by both Mark and the distributor, and Apex came back out more than a week later on Feb 24 and replaced a third part on the oven. So, as of February 24, we now have a "brand new" oven (for which we paid several thousands of dollars) that has already been repaired twice (three parts replaced) in less than a month after waiting more than 3 weeks beyond the delivery time promised, and at a cost of several hundred dollars more than we planned to spend. Not once has Kellum reached out to see if the oven now works. We were told they would extend the warranty on the oven that was installed for one year. But, several months later, we've never been able to get anything in writing regarding the extension of the warranty. We are now planning to replace our dishwasher and two refrigerators. Based on our experience, we will shop elsewhere. Needless to say, we are not happy with the service we received or the condition of the oven on which we spent several thousand dollars. We should have gone to Home Depot or Lowe's. Kellum's service was awful. We DON'T recommend Kellum to ANYONE! Dear Business Owner - if you're only planning to reply "Thank you for bringing your experience to our attention. We regret to hear that our service did not meet your expectations. At Ed Kellum & Son, we take pride in ensuring each of our customers' satisfaction. We continually strive to enhance our services and we hope to have another opportunity to serve you better in the future", please don't bother. That means nothing to me. And, your horrible service blew all your future opportunties to "serve me better".

On September 28, 2024, we purchased a KitchenAid double wall oven (Model KOED530PSS00; Serial #…read moreDD3307251) from Kellum & Sons, salesperson, Mark Pritchard. Since October of 2024, we have had consistent problems with this oven. The following is a timeline of the issues we have experienced: 1. October 17, 2024: oven installed 2. December 18, 2024: oven caught on fire while broiling. Guinco replaced both oven control panels (which had melted) and the light sensor. 3. October 14, 2025: oven would not turn on and showed an error code. Guinco replaced both control panels, the console/appliance manager, and the blower. 4. December 22, 2025: oven again would not turn on and showed an error code again for the blower and control panel. Guinco needed to order parts. 5. December 26, 2025: Guinco again replaced the lower oven control panel and appliance manager. 6. January 25, 2026: oven again would not turn on and showed the same error code. 7. January 27, 2026: called Kellum (one day later as they were closed on January 26th due to a city-wide ice storm) and conveyed to them we no longer want continued repairs and want the oven replaced. As of the date of this complaint, we still do not have a working oven. Kellum and Kitchen Aid are still determined to replace the blower. 8. February 9, 2026: received a call from Guinco that they have ordered yet another blower part and will replace it on February 18, 2026. We have made this clear to Kellum we no longer wish to have this oven repaired or have any parts replaced again. Their homepage on their website states, "Extraordinary Service, No Excuses." Kellum sold us this defective oven, is very aware of the number of times it has been repaired and understands our request. Kellum needs to do the right thing and reimburse us for selling us a lemon. We do not recommend shopping there.

I can say without any doubt that this location has the best staff! I have been to a lot of Zales…read morelocations in Texas so I can confidently say this as a fact. Today I needed my jewelry inspected and cleaned. The employee was so friendly and gave outstanding service! I really wish now that I had asked her name to give her a shoutout. Even the other employee working had a smile to offer, amazing.

I came in with a guy, who was behind me. The salesperson completely ignored me but greeted the guy…read morebehind me. We were both looking around when she approached him and asked if he needed help. He pointed to me (he's my husband). So, I asked her, 'Aren't you going to talk to him?' She replied, 'He said it's you who needs help.' Yes, it was me who needed help, and I had the money to buy a necklace or bracelet for my son's birthday! I told my husband I didn't want to give them my business! Just because I look brown doesn't mean I'm poor! Very disappointed with the Zales lady today, 10/26/2024, 2:00 pm Mansfield, Texas

I am so tired of going into stores and the workers are gathered gossiping and don't speak. I am big…read moreon customer service. It is bad enough we have to check ourselves out. Three people at the register and no one speaks. I thought maybe it was a fluke. So, I come back in a week later two people at the registers and no one speaks. I am glad the woman on the floor doing recovery actually spoke and helped. I was looking at Stitch items and she laughed and said she never saw the Movie but they had pillows in the 5 plus section. This actually made my granddaughter's day. She loves Lilo and Stitch. Two weeks go by and I come back in still no one at the register speaks but they did greet the people who came in after me. I get a rolling cart. It is of good value for only $20 and fits my things perfect for organization purposes. Over all I love the value of some of the items in the store and after a few years I have gotten use to things not always being $5. Just at this location I believe soft skills need to be trained.

I'm the type of gal that is always looking for a deal and this store meets those requirements…read more So to begin with everything in this store cost, you guessed it $5 or below, and they carry a little of everything. On this trip I was looking for googles or swim mask for my little person as well as anything else we could okay with in the pool. Now don't get confused, this place keeps items on a seasonal rotation . . . At the beginning of the year there were weights, yoga mattresses, jump ropes and everything else to help folks with those New Years resolutions. They also have tshirts, books, games, make up, candy and lots of other things for you to take your time and get lost while looking. Overall a good bargain!