I had a great experience at the AT&T in Cedar Hill thanks to Chadasity. Right from the start, she was incredibly friendly, welcoming, and open. What I appreciated most was how proactive she was--she went above and beyond trying to find every single applicable discount to get me the best deal possible. Great job, Chadasity! I highly recommend asking for her if you visit this store. read more

I would not recommend this place. The staff was consistently slow, lazy, unhelpful, and lacked basic customer service skills.

Latoya, you're the real MVP!!! Stopped by due to issues my mom was having with her phone. Latoya was not only professional but patient and courteous to my mom. She exemplified excellent customer service. AT&T should be grateful to have you on their team. read more

Trey was so very helpful and patient. Great customer service. I recommend him to all customers. He will take care of you.

I was unable to set up my cellular phone to my apple watch. Went to this AT&T store and received great customer service from Jose Rivas. He was very patient and knowledgeable about the problem I was having connecting my watch to iPhone. He was even able to figure out logins that I had forgotten!! Thank you sooo much Jose!!! read more

Worst customer service experience we've had in a very long time. If you have questions or need help, do not go to this store- especially if you get Mikey. He was condescending, short, annoyed, rude, spiteful and overall mean. I could tell from the moment he approached us that he didn't want to be there, but we tried to be friendly. We had questions about our upgrade, billing and our family lines. So we wanted to take our time and understand the changes we were making. Mikey talked down to us and wouldn't explain things adequately. And when we asked for clarification, he blamed us for our own confusion. We didn't feel welcome. We needed a solution so we suffered through his distaste and got out of there as quickly as we could. Distraught over the experience, I had to say something so that no one else has to endure this kind of service. And I hope ATT has better representatives that can uphold the standard of basic customer service. I understand that we are all human and have bad days but this kind of treatment of others shouldn't be in a position so client facing. If you can't handle human interaction with common decency and empathy, please find a job that limits your exposure. We are all struggling in this world and we forget to be kind to one another. That we are all going through this together. Ruined my evening and quite frankly I'm writing this even a day later. We affect others more than you know. read more

My wife and daughter recently stopped by to upgrade their iPhone 13s. She specifically advised the Rep, "Monica," that she wanted to upgrade both phones to the 16 Pro 256-gig (both phones were previously 256-gig). The rep then went to the back, grabbed two phones, and handed them to her, and of course, in good faith, my wife trusted that she gave her what she specifically asked for and didn't stop to verify the iPhone boxes (a fault on her part). They both walk out, open the phones and, as they start to set them up, realize they were 128-gig phones. We then go back the next day to advise them of the mishap, and they decide to penalize her with a supposedly non-wavable $50 restocking fee for each phone, and of course, "Monica" denies that my wife specifically asked for 256-gig phones. Moral of the story: verify your purchase before stepping out and opening them!!! The exceptional customer service that once was is officially dead at AT&T. read more

The employees at this store (La Toya in particular) were "friendly" until they realized that I was trying to cancel service. They then turned into a passive-aggressive wall that I could not get past. This store is a complete waste of oxygen on the planet. read more

The customer service it's the worst!! They have representatives that they really act that they don't want to be there; very rude to customers. And they couldn't even answer none of my questions. If you don't feel like working there, you better find something else. read more

Poor service. Seems like no one wants to work. Crowded and long line. And, yet the service people continue to sit around and talk about who is serving the next person. read more

Absolutely the worst lack luster experience in an AT&T store I've ever had. They referred us to competitors for accessory purchases. The rude staff member made no effort to assist and was reluctant to unlock the door at 11. It would be a great place to put a phone retailer. Sad read more

Do not go to this location. Staff are rude, especially JB. No help at all. Acted like we were putting him out. So frustrating read more

From the moment we walked into the AT&T store in Cedar Hill, we knew we were in good hands. Each employee was attentive and took care of us efficiently and kindly. We were given accurate information and directions for how to proceed with upgrading our phone. Due to some intermediate steps we need to take on our end, we made an appointment to return with the same kind employee, Giovanni. Later that same day, we went in looking for a certain phone case. They didn't have any in stock, but they suggested we lead to another store that did have them. We will continue returning to this store because of their tremendous service, and we will send our family and friends there, too! read more

They do not listen to their customers! Did not want to give me the phone I wanted. Kept telling me to wait till Friday for some other new phone coming out. I told the sales rep I'm having issues with my current phone and that I need a new one today. I wasn't worried about the newest phone coming out. And he was not trying to listen nor was trying to go see if they had the phone I wanted. Acting like it wouldn't be the phone I want. I walk out of there highly upset!! Learn to listen to what your customer want for a change!! Is it that hard?!!! Never going back there ever again!! They lost a customer read more

Worse customer service. Ordered and paid tax for phone on website but picked here to get the phonevinstead of shipped, first made me wait long, then wouldn't release my phone because my ID wouldn't scan( another store said they could have over-rided that feature). They didn't want to help because they didn't make commission.on the phone. What they didn't know and the Wonderful BUCKNER store found out, I bought $300 in accessories...btw, this was actually my 2nd bad experience with this same store! Oh and they are cooperate! A franchise outdid them on customer service and just plain decency!! read more

They really should close this location. The employees dont last. The turn around is incredible. Spent 15 minutes explaining my phone issue and the guy ended saying he cant help. He called another incomptent person over and he said the same. Why are guys working at the store¿¿¿¿¿¿¿ What time of service can you offer if you cant help with any type of phones. read more

We walked in the store only needing one thing and walked out with a few deals! Jacob Mireles was an amazing store expert. Kind, knowledgeable about his products, perfect recommendations and patient with my fiancé and I. I needed to get my work phone moved over to my fiancée's personal account. He got us going with that and I was able to keep my number, as well as upgraded his iPhone 6 to an iPhone 8, upgraded our plan, upgraded our iPad, and even gave us a sweet deal on some accessories. All while managing the store! If he's not a manager, he certainly should be. I told him I would leave this review so I hope he sees it! Jacob is what I call quality millennial talent and you guys should be happy to have him on your team! read more

AT&T Store - Mobile Phones Near Me - Cedar Hill, Texas

Well, what can we say about an AT&T store? 2 years ago when I moved from an iPhone to my Note 2 I went to this store and received amazing service from someone who had one. He was great and made sure I had all of my contacts and things moved to the new device. This time was different... I went in to upgrade to the Note 4 and got someone who looked young enough to be in fast food. She didn't help me make sure I moved everything or uploaded to the cloud... so I lost a ton of contacts in the move... but OH, it gets better. I went on a Sunday and get the new phone. I'm there a while and about 45 min into re-organizing when the young lady and a manager walk over to me. She had been gone a while after all and I didn't even know what happened... when he says "we have some bad news, we can't sell you THAT exact phone... we have to give you another one" try as I might to not lose it and throw the phone against the wall... I'm told that the computer roll over created some glitch. Furious I start working on the new phone and the manager offers me a case for my troubles... ok, I'm not so mad anymore. I leave only to have a nagging feeling a couple of days later. I'm worried that my unlimited plan hadn't carried over (don't ask me why)... so I call to double check. BAM... damn if I wasn't right. They had to put a ticket in to fix the issue. Inconsistent is the name of the game here... some great, some not. My advice... don't go on Sunday, it's apparently their busiest day of the week! read more

I have been trying to cancel my parents cell phone accounts with ATT for 3 years now I am my parents legal guardian and my parents have not been able to use a cell for at least 3-4 years. I initially canceled their cell phone accounts in 2016 or thought I had. But the bills kept coming. I tried again, Same result. In 2017 I went into a store and brought all the legal documentation showing I was the legal guardian and got a result of some of 6 months of the 12 or so months billed after I had shut down the account refunded, and the account closed. At least I thought I had! (The customer support guy in the store was great and seemed outraged also by the situation). However no refund and the bills continue. After spending 5 or so hours on the phone today being hung up on with the end result being told they can't help me because I can't remember the pin code to phones my parents haven't had in 3 years, I am told I need to go into a store again with the legal documentation in order for anyone to be able to help me in any way. In the interim my mother passed away but they are still sending her bills. Absolutely unbelievable! Perhaps the worst customer service I've every experienced.. Do not every do business with this company! read more

The staff were rude and did not respond well with customer interaction, from first contact to sales representative. I was not greeted or treated with a level professionalism. They had an attitude that they didn't want to be there, or they didn't want to talk with me. I understand these are crazy times; however, they only waited on one customer at a time. All others waited outside. I needed a replacement battery for my phone and the salesman immediately wanted to sell me a new phone. After continuing to ask about changing the battery, he finally told me they don't provide that service. They could have told me that in the first 30 seconds; instead, I waited over 45 minutes to just to be told go to Bulbs&Batteries. read more

Every single time I go I get a rude sales associate. I will drive across town before I go back to this store. Hire new employees.

I came in for help on my account. I was greeted right away. The gal that helped me was very friendly. She didn't mind that I wasn't there to purchase anything. She helped me fix my issue and thanked me for coming in. She even walked me to the door. I would definitely come back to buy my next phone. read more

I came in with my grandmother to change some of her services and James helped us. His customer services was amazing, every question we had he was able to explain in full detail. Thanks so much James. read more

I have had the worst experience since I decided to sign back on with AT&T. I should have trusted my instinct and never signed up. I called on 8/7 and upgraded my cell, got DIRECTV Now and internet. I was previously with Spectrum and ended up paying 20$ less. I cancelled my internet service with Spectrum the day before my installation which was 8/18. The tech said he couldn't install bc of the wiring not being connected and that I will have service for sure the next week and someone would contact me. I had an incident before and made sure to confirm it would be a week and someone would call. One week later--- no word. I called to find out nothing had been done and I would have to wait until Monday for someone to call. No one called. I called and was told that the contractor would complete my work and I would get a call to set up an appt with a tech that same day. I confirmed this several times!! I tweeted a complaint. Someone was assigned- he took my info and I never heard from him again. I called and finally got a date set up one entire month after my original order date. I asked to speak to manager to get the 99$ installation de waived-- the rep took transferred me over to a line that just rang and rang. I NEED the internet to work from home and all of my kid's homework assignments are online--- I cannot even watch Direct Tv now bc that runs off wifi!!! I would never recommend AT&T to anyone. Once my cell phone contracts are up I am switching providers and never looking back. I thought AT&T cared! read more

Very satisfied with this store! My husband and I walked in 5 minutes before the store closed. Due to our busy work schedules this was the only time we could come in. George greeted us and made us feel welcomed. He took the time to see what we were there for and took care of us in a timely manner. He could've easily asked us to come back the next business day but I really appreciate that he did not. Thank you George! read more

Every time I go, AT&T employees have been very helpful. This last weekend, I spoke with JT & Zeek, they were great in helping with my situation! read more

OMG the worst Customer Service in history. If these F*****s don't want to work then please find some half way decent people who do. They stand around essentially doing nothing or trying to sell you things you don't need to make their commission. The men are usually huddled together commenting about stupid things. If the President or VP reads reviews please fire the entire staff!! And the worst part is why sell IPhones if you can't do sh** to fix them or even help troubleshoot. I hate AT&T. And this store was an awful experience. Why can't managers get the concept of customer service? It truly isn't that hard to smile, be courteous, and only pass rude glares & comments in the break room or when the customers aren't looking. Must you make it so damn obvious you don't want to work? If you aren't a people person, find another line of work please. read more

This ATT store is PATHETIC! Megan (store manager) makes HER OWN policy on what SHE wants to do. ATT sent me over to exchange a IPHONE4 under the 14 day replacement policy. Of course SHE says NO you go take it to Apple??? What? Are You kidding me??? Long story short AFTER calling ATT support again (they sent me their in the first place) and telling them the story, which they could not even believe, Megan (was forced) by ATT support to replace the phone. It is a shame this store handles its customers this way. My suggestion is to AVOID this store and use anyone else unless you have time and patience to call ATT support to make this store honor ATT 14 day return policy. PLEASE stay away from Megan and this store! After trying to get an explanation from Megan on WHY? I gave up and called ATT again, they felt so bad about what happened they gave me a $200 credit on my bill and replaced the phone. It is a shame you have to get so upset and frustrated because you have ONE MANAGER that sets her own policies!! aside from ATT polices. STAY AWAY FROM CEDAR HILL ATT Store. read more

I was having issues with my service.I was told by customer service to come to the store to have my issue resolved. 2 hours and a new manger later I finally got my phone back working. I will never be a patron at this store again. The manager Chang Lee should be immediately fired! read more

My 89 year old mother went in this store to cancel her cell service. After being pressured by their high pressure salesmen ( Souk) she came home with a phone and uverse package. When I call the store to get it cancelled, Souk got and attitude with me. He then did a three way call with uverse so I could get the package cancelled and started back up with his attitude. The lady at uverse told him" Souk you either be quite or leave the call". This store is very high pressure and has VERY rude sales personal. My advise is to avoid this store at all cost !!! And now I'm getting "no caller id " hang up calls... read more

If I could give them 0 stars I would!!!! They place has horrible customer service!! I don't know what their qualifications are to work at this AT&T retailer but it must be to be rude & unprofessional! Went in to get a screen protector for my new phone and an employee by the name of "Bo" assisted me. When I told him I was there to get a new screen protector because the one that was previously put on had came off, he rudely said he would look or another screen protector and put it on my phone but it would be difficult because of the round edges of my screen?! Ok?!! They make screen protectors especially for phones like mine, it was just that he was being lazy and didn't want to be occupied with helping me instead wanted to be available for when a sale walked in. Then he came back with a screen protector to put on my phone and clearly DID NOT know what he was doing! In the process of putting on the scree protectors he messed up like two of them!! He then began to get frustrated from his own stupidity and began throwing things around, I then asked to speak to his manager since I didn't want to continue being assisted by him. His manager by the name of "Roger" came and instead of hearing me out as the customer, he took his associate's side and was as rude as him! Now I understand why his employees are rude since he sets an example! I will be taking this up! I will not be treated this way, been with AT&T since it was Cingular and never have I experienced such bad treatment at a local retailer! read more

Absolute terrible service. They did not care and tried to train somebody while I was being helped. I have four accounts and I've been a customer for 20 years and I was treated as if I was nothing . All the agents in the store are independents and operate under their own rules. read more