Unprofessional customer service I walked in mentioned and I have a free phone from T-Mobile that I don't want anymore and I want to upgrade it. That was easy and simple . read more

Wow I couldn't believe it Cynthia is attention to customer service is just unparalleled they really know how to handle stuff high product knowledge and great customer service make this the premiere Tmobile store on the West Coast great selection of accessories and products and unbelievable product knowledge make this the number one location highly recommended with easy parking make sure to go see Cynthia for smiles she is the number one telephone rep of all time only recommended soup is satisfied bring your whole family for all your communication communications needs. read more

I was really anxious about having to get a new phone and having to transfer everything from my old one. Jhonny welcomed me as soon as I walked in. We sat down and he went over my needs and explained everything for me. While they have a great selection of phones I wanted to stay with Apple as I was used to my old SE. Since I don't need all the fancy stuff he got me the 17e and even upsold me an iPad as well, good salesman. While I had to pay the taxes and fees the phone and pad were free with the 2 year service plan. Talk about a great value deal! Jhonny took care of everything. Calling my old provider and getting the codes to transfer my number and getting everything from the old phone to the new one. He made it seem so easy. The new phone has all my apps and folders set up just like I had before. I was so relieved, Jhonny put the screen protectors on both devices for me as well. Overall a great experience. Walked in a nervous wreck and walked out a relieved and very happy customer. Definitely recommend Jhonny! He was professional, very knowledgeable and most importantly he was very kind and understanding. Thank you for a wonderful experience. Definitely will recommend Jhonny and this store! read more

Anthony was super friendly and really helpful. He knew exactly how to fix the issue and got it done fast. Made the whole visit easy for my mom and sister!! Thanks! read more

I went upgraded my phone on 3/21/2025 evening with Violet Rojas and was super satisfied with the service she had provided. Violet R. was very patient with me and with her professional knowledge, my upgrade process was smooth than ever! Glad I made my trip to this location and will definitely back to Violet R. for more future service if needed! read more

T-Mobile Experience Store - iPhone 16 PLUS - Mobile Phones Near Me - Buena Park, California

Went into the store yesterday and Brandon, the store manager advised me that I didn't need internet. So appreciated. So I cancelled the service on the device and it will save me $51 per month. I don't have a TV or computer read more

So I went in on an (apparently) busy Tuesday. About 15 minutes to get to me after a swift check in by (I'm assuming) the lead. Everyone seemed polite & driven to help. But my experience was a walk in the park thanks to GRACE! Grace was multi tasking 2 other guests when she started on me, but it DID NOT feel like it. She was perfect at asking good questions, giving good answers, and engaging in seriously delightful conversation during. I can't image how sick the get of just shooting the breeze with people. Grace even had good interactions with the other 2 people she was working with. An elderly Spanish speaking lady (and 2 youth) who burst into laughter every other time Grace engaged them (I understand some Spanish but try not to pry). But ALSO all the staff is multi-lingual. All 3 on call that day, and every business card for the extended staff on the counters. I had a great time. Walked out with my upgrade in under 30 minutes, with a fully functional phone to drive home using. Give Grace a raise. read more

T-Mobile Experience Store - Bag - Mobile Phones Near Me - Buena Park, California

Slow service. No greeting or help from employees. They're just indifferent people standing around and waiting.

Miguel-Service was good, until sell your phone then doesn't care anymore, He ignored you , He act like you don't exist.

they're sooooo slow, no updates, no greeting, nothing. You just wait standing up without knowing when they will help you. There is not even a sign up sheet. Hate coming to tmobile stores. read more

I've been to many T-Mobile stores over my many years with them. The experiences are usually very bad. But Jhonny Campos (yes that's spelled right) is great example of the kind of patience and help we need when it comes to resolving cell phone issues. He stayed with us and while the resolution took an hour, he did not pass me off to another and made sure everything seemed in order, especially helpful when the phone customer service line messed up our apple watch service activation like 3 times in a row, Jhony was patient yet expeditious in dealing wiht it and making sure we were being charged the right fee and the right plan. Look for him if you want someone to trust. read more

Had great service Needed to get a home internet station. I also got a mesh device to expand my coverage. A young man named Jonathan was very knowledgeable and set it all up at the store. I just had to take it home and plug it in. He even offered me his barstools upon noticing I was disabled. Such a nice gesture. Always great service in this store. read more

I was switching over to T-Mobile from another carrier and Giselle helped me and my family. Our switch over took a very long time but Giselle was really patient and sat with us on two different occasions to make sure we got our service up and running. She is very attentive and provided superb customer service. I was so happy with her that I referred a friend and he was very impressed with her as well. If you go to this store, ask for Giselle. She's really knowledgeable and she's just the BEST! read more

Jonathan was amazing! We really appreciate all that he did! We got new phones and he was able to set them up and make everything work!

Went in to get my mom a phone and add her to line around 12pm. They had to transfer everything over to her new phone. Told me 45 minutes, left came back 45 minutes later and another person says it's going to be another hour. Pretty sure they forgot to plug one of the phones in. Going to be about 3 hours by the time I'm done here just to add a new phone and phone line to my account. Horrid. - Abel was the rep read more

During my visit to this store I witness one of the store associates being extremely unprofessional and unhelpful to an older customer that came in requesting assistance with her cellphone. Using condescending words like "I'm not a fortune teller" "I have no idea what you're talking about" "I'm not a mind reader" he was unable to help the frustrated customer. John Mega was extremely unprofessional and chose not to ask the right questions to try to provide a better customer service. I then had to come back into the store to request a cable charger that was left behind and he used the same attitude towards me "I have no idea what you're talking about". I understand associates deal with customers all day long; however, there needs to be a level of customer service. I hope the right actions are taken in order to train the representatives to provide better customer service. read more

This location has always successfully. The people obviously hate their jobs. I'm starting tobthink this is a punishment location for bad employees who suck but haven't but committed foreable offenses. One time I had a question about the OS update and I got a lecture about how if I understand computers I should also understand cell phones. I asked where I could go to take a class on phone OS, and the guy said did you even look? I'm like they don't exist. Because they don't. It was all attitude and none of my questions were answered. Several times I have been denied service, or purposely ignored for long periods, because I wear a turban. I say this because up until receny I only ever saw middle aged white people working there, and some had very obvious religious conservative biases. A few years ago I had a complicated issue and multiple representatives were unable to correct it, including call in customer service. The manager lady didn't believe me or read the notes and shouted at me while I was on the phone with customer service. I ended up calling back and reporting her for kicking me out of the store while conducting T Mobile business. It was all recorded and they fired her because they couldn't deny it. If it wasn't recorded she'd probably still be there. Honestly, this before the merger and very little has changed. Employees are still impatient and resent when customers have questions. In general the people working here are burnt out and refuse to find other jobs. It's rarely pleasant here and I haven't been there since my last SIM reset 3 months ago. Dude didn't even ask for my phone number or document that I had a SIM card issue. So...not returning. read more

I will just start by saying that I will never go to this location again. I walk into the store with my 11 year old daughter. I have a mask on and she has a face shield on. I got greeted with "excuse me we have a mask policy and she cannot wear that in here." I explained that she suffers from asthma so I use the face shield so that she can breathe. I don't legally have to disclose her medical condition but I was being polite. She said "it doesn't matter we have a mask requirement, can she wait outside?" My response was "I'm sorry.. I'm not going risk my 11 year old daughters safety and leave her outside by herself." So she asked someone else to help me outside. No hi welcome, thank you for coming in, apology for the inconvenience, or any other comments during that entire conversation. I proceeded outside ( where it was raining and cold!!) with the gentleman that helped me. I didn't catch his name but he was very informative and helped me with my simple upgrade. Fast forward about 5 mins into my upgrade shes outside with 3 other people not social distancing. I'm sorry do the rules only apply to her when she feels like it? I also found out through the associate that her name was Rihanna and she was actually the manager. Really think about what she's asking me to do as a parent in a parking lot off of beach boulevard with tons of homeless people. Leave an 11 year old child outside by herself!!! Not to mention there could have been other ways to be sensitive to other medical conditions respectfully while we as the customer are still attempting to follow state guidelines. And on top of that make the guest stand outside in the cold. Most people would say this is a great training opportunity as everyone learns to navigate through this era. But as a business owner myself know common sense she is in SALES and shouldn't be in the position she's in. In hindsight I was so busy yesterday but I should have just taken the extra time to drive to another location to complete my upgrade on principle. I will never return to this location again. read more

T-Mobile Experience Store - Mobile Phones Near Me - Buena Park, California

New management here! I had the the BEST customer service here from Austin & Ruben! They took their time to answer all my questions and had excellent knowledge of all devices. Thank you guys! read more

T-Mobile Experience Store - Disinfecting after each customer - Mobile Phones Near Me - Buena Park, California

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This place treats their customers terribly and is extremely rude. My mom was trying to talk to the employees and they simply stopped listening MID SENTENCE and completely ignored her... who tf does that. She wasn't even causing a fuss or anything. Simply trying to understand their policy. Such bad customer service and extremely shady business practices. read more

I just signed up with them and So far so good . The staff were friendly and patient and efficient. I gave them 4 stars because I've been confused with their billings however the lady I spoke with was very helpful and resolved all my concerns . read more

We went to the T Mobile in Buena Park yesterday. We had a few questions regarding charges for international calls on our cell phones and different ways to save money. The T-Mobile assistant, Johnny Campos, was extremely helpful, courteous and knowledgeable. We were amazed by his knowledge. T-Mobile is very fortunate to have Mr. Campos as an employee. read more

Guy name Chirs D gave up helping me fix my phone gave me the number to some random place said they can help me with my phone problems why are they there for just to play around he got angry after 15 minutes read more

Every visit to that specific location has been a blessing. Everyone of their staff has helped us in some way making our experience the best. If it wasn't for Jerry and his Manager we would of not continued with T-mobile, but because of Jerry's professionalism and support we not only left happy, but are recommending our friends and family to switch to T-mobile. Thank you Jerry, Carlos, Johnny, and their Manager for all their help you guys are awesome! read more

Many thanks to Vanessa Stephen and Erika for helping my hard headed older dad and explaining (multiple times) how the new plan works and how much we are going to pay! Sometimes older folks need that extra care and I appreciate them for being patient. Can't wait for my new phone! read more

I came in, like 15 minutes before this store closed, with a weird request: I bought a portable battery-powered 4G LTE Security Camera and I needed a prepaid SIM card to put in it. The company that makes the product, Reolink, recommended to use a prepaid T-Mobile data plan. This was I don't know the name of the guy who helped me. He is Hispanic, probably 6ft or so, big guy. I wish I knew his name. He was honestly one of the best, if not THE BEST, cell phone salespeople I've ever had a transaction with. I'm a longtime postpaid Verizon guy, and this gentleman from this T-Mobile store far surpassed any salesperson I've worked with at a Verizon retail store. Or any other similar retail store (Cox, Spectrum, Best Buy, etc). So I come in, and this guy is intrigued that I'm bringing in a security camera that hooks up to 4G LTE. He'd never seen or heard of such a device before (my needs are... unique). I was glad to see he was intrigued and not put off that I was coming in right before close. I feel like many salespeople sluff off right before close, and this guy was just plain nice. He took time to be diligent with the transaction - he researched the product (Reolink 4G Camera, around $200 on Amazon, if you're interested) to ensure he got me the right data plan. He even spent time looking up ways to save me money on the monthly fee by getting me a phone plan instead of a data plan if possible. We ended up going with the prepaid 5GB data plan to ensure it'd work - but the fact that this guy went out of his way to try and save me some money was amazing. I was there probably a half hour. I was there after closing time, and he and his manager (Hispanic woman, black hair) were nothing but patient and kind to me. I felt like I should rush out of there to let them close up, and I left my wallet inside by accident. The salesman came out to my car and handed it to me. Class act. If I ever switch from VZW to T-Mobile, this guy is going to be my guy. Just need to figure out what his name is. And by the way, that security camera worked out GREAT on the T-Mobile prepaid data plan. And I discovered the camera only records based on motion capture, not a continuous recording - so I didn't need such a large data plan after all. We all learned something Thanks again to this T-Mobile store, keep on being awesome (cross-posting this on Google Maps too) read more

Not sure why their overall rating is so low. I called and on the 3 ring the phone was answered by Jonathan. He was polite and very helpful. I followed up by going in and was greeted immediately. 15 minutes later I was out the door with a reactivated simm card. Fantastic service. By the way, the gentleman that helped me was Johnny. read more

I love the service they provided. I love the phone and service I bought. However, it maybe coincidence thar my credit card began to have unauthorized transaction since Used it there. It is frustrating. I let them transfer my file from one iphone to another. I should have done it myself. Or it may be coincidental some bad guy did it in other place. read more

Ok, so last night I got to this location pretty late, like 10 minutes before they closed. I told them I wanted to buy an iPhone 11, they told me they were out. I was bummed but left. Anyway, I called today (the next day) and accidentally called this store, thinking it was another one and asked if they had iphone11 and they did!! I asked to confirm cross streets and it was the same one that was magically out of iPhones last night, lol. I'm being a taddle tail here, but come on, how long does an iPhone sale take where you gotta lie and say you're out!? I'm giving two stars because I get it, dealing with customers at the very end of operating hours is a pain. But lying isn't a good look, boo. read more

Many thanks to Johnny who took very good care of my elderly parents who had an old phone that didn't work with the new 5G. They don't like change at their age and are not comfortable with new technology. Johnny put them at ease, explained the phones to them and instilled a bit more confidence in them. He was exactly the person for them. I can't tell you how important it is to have a flexible and compassionate staff that can adjust to different needs. Johnny, you are truly the best! Thank you so very much I!!!! read more

Jose thank you for assisting us today! You were wonderful! We did not have to wait long, he was very professional and promptly assisted us with our needs. Walked out happy with issue resolved! read more

Stephen who help us was VERY professional and knowledgeable, most importantly courteous. He was very helpful and answered every question that we asked. AMAZING SERVICE STEPHEN !! read more

I called I had lots of questions about the magenta Max and Jonathan was extremely helpful he was patient with me he didn't rush me and I really felt like all my questions were answered and I definitely recommend this particular store and I wish everybody a happy holiday be safe out there read more

I called beforehand to find out if they had a MyTouch 3G demo and specifically if they had a red one in stock. When we arrived, the only phone we could try was the saleslady's personal model so she had a little attitude before she handed it over. That phone isn't on sale until Wednesday so we wasted a trip! My boyfriend said that maybe whoever picked up the store phone was confused because another phone model went on sale today, but I explicitly mentioned the cell phone name so they should know their stock. Why lie? Go to a different store for customer service. There are three workers on the floor but there was only another couple asking for help about phones. read more

we were here in T-Mobile Buena Park , Austin the salesrep is very helpful, professional . My husband and I are so happy with the helped he did to us. Thank you Austin for your help and we appreciate so much. read more

crazy slow service, the employees do not give proper knowledge and they are just simply slow, it shouldn't take a team of people for each customer. Someone needs to come regulate these employees or educate them. Absurd service. And all the other reviews seem the show the same and yet no change. read more

Most T-Mobile stores are always willing to Help or assist the customers , definitely not at this location and especially if your dealing with a employee named Johnny. Very rude please don't hesitate to drive a extra mile to another location for better customer service. This location is completely let down read more

Abel E is the best sales associate ever, very friendly and helpful to needs for our phone.

I was having some phone issues and I met with Ian who was able to resolve and cleanup my phone. Ian was knowledgeable, courteous, and friendly. Thank you. read more

Worst customer service!! Jonathan who helped us was very rude and unprofessional! Even the manager took his side instead of solving the issue. How they do the sell when they not trained to give a proper customer service,? Don't waste your time in this location. Very upsetting. read more