Well, she fixed my phone which was great but she was on her personal phone talking to someone the whole time. Didn't say hi when I walked in or explain what she was doing. It was super weird. read more

The "retail manager" Jared was extremely unprofessional, arrogant and laughed at me. Would highly recommend not going to this t-mobile.

Everything well with T-Mobile I've cut in half. I get great service is wonderful unlimited data. Wouldn't think of going with another company. read more

Good price, good customer representative service but automated services in general are mediocre. Got 2 phones from Tmobile in the past. They both are low quality with the most recent one, the REVL7 is completely trash which hangs often causing data lost by keys not working properly. Happening in phone, camera, and bluetooth apps. Automation does not work properly from time to time and results in service disruption. read more

They were amazing! The manager Reuben even came in on his day off to get the plan we talked about the day before! Got us all the deals. Brit n Amber were very competent, pleasant, n friendly as well. Made the whole thing better. They deserve a bonus! read more

I've been with T-Mobile for 20 months in the Eugene,Oregon Coburg rd area. Please do not fall victim as my family and I have to T-Mobile. There service is complete garbage and I my service bar never reads more that a sliver. They say this area has problems with its towers and they are now on day 19 of another tower outage. They provide not reconciliation for the money spent vs service provided to try and ease the tension the horrible service has created. Please do not fall victim to this theft, they are clearly promoting 5g service and high speed data that you absolutely do not receive in this area read more

I went in to get my phone off my sisters plan onto my own and the whole process start to finish was great! Shoutout to Ruben for being so awesome, you're the best! 10/10 recommend going to this specific T-Mobile because of Ruben. read more

After having a bad experience at the Verizon in Eugene, I decided to cut the cord on them after only ever having Verizon since I was about 16 years old! I was reluctant about T-Mobile, but it was who my husband had always used so we went with it. I was proved very wrong within minutes of being there! Not only did we get a really good deal for a 2 line plane, but also got a brand new phone for me! Very very pleased with their employee, he was a good salesman but wasn't trying too much to make us get extra things, he just wanted us to be happy! I am also loving my phone still and the service too! VERY HAPPY WITH T-MOBILE! read more

I called ahead and spoke with Aaidan and he was extremely helpful and invited us in to look over a new phone plan. I had previously come from US Cellular and had an absolute terrible experience there from the start. I explained my past issues and frustrations with Aaidan and he assured me that he would be able to give us the help that we desperately needed and deserved after being treated the way we were by our past phone company. I highly recommend this store location, ask for Aaidan specifically he's the man! He helped my girlfriend and I walk out of the store with brand new iPhone 14 pros with no money out of our pocket and our monthly bill is a fraction of what it was before. read more

Super rude agents. You're better off getting help over the phone if possible.

Bought a 900$ brick from here. Phone was hacked soon after I bought it. It targeted government info so my social security has been compromised. It's useless now, can't use apps because it refuses All passwords. If I try to change the password it just locks me out. Then I can't access that app from Any other device. I had to cut off the data to stop the constant robo calls. T mobile told me I should have considered my level of tech skills before buying it. I think Tmobile should limit sales of its products to those with coding skills and each device should carry warnings that its devices are a security risk, and that they do not replace, repair or provide tech support When you are attacked. And you Will be attacked. For me, that tech support is the only reason I'm willing to pay more for a service Provider. Will be dropping them and switching to a pay as you go plan next time. read more

We'd been with T-Mobile for 30 years, and while early on their coverage wasn't the best, their customer service was very good. However, that has changed, especially at the Valley River Center store. I bought a new phone from them in Dec of 2022 and was told by the employee that my old phone was eligible for a $400 trade in. Sounded good, so we did the paperwork, I paid the additional $435 for my new phone and was assured that my monthly payment would stay the same. It didn't, as they didn't give me the $400 trade in, but added it to my account. I tried to resolve this by calling 611 and talking (for a few months) with several agents. Bottom line, I didn't read my receipt correctly and actually received NO trade in value. I was misled, BUT should have been smart enough to read the receipt. My bad. I went back to the store just recently to try to enlist their help (since it was their employee who misled me) and all I got was a nasty "manager" who continuously kept saying "I've work here 6 years and I know what I'm doing", which, of course, really helped the situation. It was because of his attitude that we switched our cell phone to Xfinity. Got a new Google phone for my wife on them and lowered out monthly bill by almost $100. T-Mobile, you know longer have your clients in mind, especially your long-time customers. Sad, really. Used to be a good company. read more

I have just switched back to t-mobile after two years with at&t. And so far, I am truly regret my choice. The t-moblie store is one of those kiosks in the mall. While it is convenient it is also a really awkward location. I was was not overly impressed by the service at this kiosk. I felt like they were selling me too hard. Additionally, when I had a problem with my plan and phone, I went to the kiosk to seek assistance and the only thing they were able to do for me was to reread my contract for me like I took the small yellow bus to school. Highlights: - Convenient location...you can get yourself some retail therapy after you are disappointed with service Lowlights: - Treating me like a five year old. If you are with t-mobile find another store location to go to, and if you are thinking about switching to t-mobile, make sure you really want to....! read more

T-Mobile - Mobile Phones Near Me - Eugene, Oregon

I've had various problems with T-Mobile ever since joining their service in December 2005. That has all been with their customer service on the phone. However, I do have a problem with the employees at this kiosk and their lack of knowledge of the services T-Mobile provides. When I purchased my phone, my best friend was with me, and while I was thinking about whether to buy a phone or not (I'd never owned a mobile phone for more than a month or two before that), the sales associate asked my friend if she had mobile service. Stacy has T-Mobile service, too, and the girl used that as a selling point in selling me the phone - that if I signed on with T-Mobile, any calls I placed to my friend and any other T-Mobile customer would be free. That was a major selling point for me, and a few months later I found out that there is no mobile-to-mobile service included with T-Mobile - it's an optional service that costs an extra $7.99 per month. I can't deny I was pretty pissed about this, since I chose that service instead of Verizon (which my sister has) or Cingular (which several friends have), both of which include mobile-to-mobile as a free service. read more

From the time I walked through the store, till I left and every time I've been back and forth, I've had phenomenal customer experience at this location. I went to get a new phone, and was given the wrong GB and went to return it in store and was met with no trouble. No restocking fee and an even bigger upgrade!!!! Meech and shantel...(hope I spelled that right) we're amazing. Hooked me and and got me on my way. Even the original sales guy was great I just don't remember his name.... again such great customer service. And I'm a customer service manager for a retail place in Eugene as well. I took some ideas with me when I got back to work and hope to teach my associates to act they way that store did! Thank you and good job!! read more

We just switched from Verizon to T-Mobile and went in to VRC store to get set up. Super nice, smart, guy helped us...his name has 3 letters in it and begins with a K. Anyway, 2 thumbs up of our experience. I will definitely recommend T-Mobile, the VRC store... and the guy with the 3 letter name that begins with a K ;-) read more

They scam and lie and then you get stuck with a bill twice as much. I signed up for the over 55 for 80 and 60 if you auto pay and he said he could add another phone line for 20 so I agreed to sign up bought two new phones. Well the 3rd line was not a regular line it piggy backed on my sons phone. For months they lied and gave me the run around changed my plan without my permission. Claimed they had no plans like that even though I had it in writing. Now I pay 203. Dollars a month instead 60 plus the 60 for the new phones. I am now paying 83 dollars a month or than I signed up for. read more

My husband (Zach Galifianakis) and I had the pleasure of getting to work with Najd on switching providers and getting a new phone. There was no pressure, he kept it simple and was hilarious and kept us laughing in the process. So glad we switched carriers!! read more

I called up T-Mobile customer service to find out the specifics on upgrading my wife's G1 to a G2. With my upgrade I could've paid 130 over the phone and had the phone mailed to me in 4-5 business days. When I went in the store, it was a whole other ball game. I was a walking sale....I walked in the door saying, "I need to get my wife a G2 please". I was able to get the phone, but I ended up paying and additional $30 upfront. Instantly the cost jumped from 130 to 148 because of some upgrade fee (customer service didn't have this fee?)...then they started the cross and up selling. How about this cover? How about these protectors? How about insurance? How about this car charger? How about you have a nice warm glass of shut the hell up! (Yes, I just quoted Happy Gilmore) When I left, I noticed that in total I ended up paying about $20 more than we agreed. I called the store when I got home and I got a snippy girl who remembered me. When I tried to explain the charges she cut me off and said, "Do you want a $20 credit?" I was obviously stunned and caught off guard. I replied with, "Do you mean a $20 credit on my bill as a courtesy?" She says, "Yep." At this point I was shaking my head and more confused than a fart in a skillet. I said sure and she hung up. She was a rude little b*@%! if you ask me. I think Tmobiles customer service and their retail stores need to get on the same page. Because even if the customer service was mistaken, it looks bad on their part going into the store and hearing a completely different story. read more

I have a pre-paid mobile phone with T-mobile that I have had for almost 2 years now since having a bad experience with AT&T. The employees have always been very nice when I buy more minuets here and are usually very quick. They have never tried to up sell me on a new phone or monthly plan which is a surprising change from AT&T's stores. I purchased one phone from this kiosk and they were very helpful, I told them I wanted a very cheap phone (it was just a temporary need) and when they did not have the phone I wanted in stock they called the rest of the T-mobile stores in Eugene to try to find one. They were also helpful in fixing a voicemail issue I was having on my iPhone (jailbroken to work with carriers besides AT&T). This is a helpful store if you know what you want to purchase from T-mobile. For support and technical issues I would recommend the online chat support over this store. read more

Decided to get a new phone while in Oregon. There is no T-Mobile in Coos Bay, so I decided to visit one in Eugene when we went there to shop the day after Thanksgiving This is probably the worst T-Mobile store in Eugene. I would give them no stars if possible. They now have a store instead of a kiosk. That being said, it doesn't look like much else has changed. There was no salesmanship by the guy waiting on me, no explaining any features the phone had, no explaining their different plans. Nada, nothing! He was probably the least knowledgeable salesperson I have ever dealt with anywhere. I asked him 3X if all my information would transfer to the new phone, since I had some very important texts--he reassured me repeatedly, but not once did he say everything needed to be backed up on iCloud prior. Not sure he even knew that, scary! I had an iPhone 4S...first he tried to upgrade me to a 5C, but it didn't have enough memory (duh) so he stopped the transfer and I paid another $100 for a 5S. Then, again we waited until he asked me if we'd like to finish our shopping and stop back there later after the phone was finished uploading. He mentioned several times it was partly because I had so many pictures on my phone...later when I got my phone I could see that the biggest reason I had so many pictures was because they had duplicated nearly all of them! It took me 3 HOURS of deleting to clean that mess up! When I stopped back to get the phone he told me everything had transferred. I checked the texts and told him I didn't see any. He assured me that they just hadn't transferred yet because I had a new phone number. Once Sprint (or whoever) released my number, my texts would be restored. Of course, my number changed, no texts. I called first thing the next morning and questioned him. He said, of course the texts didn't transfer. The only thing that transfers are pictures and contacts!!! What a joke because not even my contacts had fully transferred. To make a long story short, I ended up at the Apple Store. Luckily for this store I had backed up my phone on the iCloud Nov. 21st, because, trust me--I was ready to sue. My phone is now working, but I went through at least a week of crap because of T-Mobile's incompetence...whether it was his lack of training or par for this store...I don't know. I only know I wish I'd gone anywhere else. Save yourself some grief--go to Costco or the Apple Store--anywhere but here! read more

Had the B.E.S.T. experience EVER with Kayla Lay at the Valley River Center T-Mobile store. She was AWESOME and helped me out big time!!! She helped me get a new phone, new plan and gave me great service. I HIGHLY RECOMMEND Seeing Here. Thanks again Kayla, YOU ROCK!!!! read more

I hate this place! I switched over from sprint and they said they'd pay off my devices from sprint and they didn't! Now I'm stuck with an $850+ bill from sprint! I'm so angry! I even filed a complaint and I never got to talk to anybody! I'm so pissed that I got stuck with the cancelation bill. I hate Tmobile and now I'm stuck with it read more

I have been a T-Mobile customer for about a year now and I've had nothing but positive customer support via online and phone but this store really took the cake. I am on a road trip too Portland, OR from Oakland, CA and my phone case that's been supporting my phone for navigation broke in all the heat due too the plastic becoming weakened and I stopped into this mall in Eugene seeking a replacement. When I asked for a reprint of my receipt for the manufacturer warranty, they couldn't locate it but they had the exact case in store so they did a retail swap for me and has made the last 150 miles to Portland so much easier because there is the proper and live on my phone too see while driving. Thank you T-Mobile Eugene, I appreciate your effort to support my needs. read more

Najid and one of his coworkers gave my girlfriend and I a great experience. They went above and beyond to make sure that we would be able to leave with a phone, which we didn't think was even possible. We've gone almost 2 years without a phone and they made it happen. We were able to leave with the phones we wanted with the BILL we wanted and the satisfaction needed for an amazing phone set up. VRC T-mobile will be my go to 100% each time. read more

Thank you So Much T-mobile!!! Your staff was super helpful when I accidentally left my cell phone in Canada. I'm very grateful for your store's attentive staff! Blessings! Mahalo! Michelle from Maui, Hawaii read more

DO NOT DO A TRADE IN AT THIS STORE. Raul sold me on a buy out plan. Supposedly they would pay the remaining balance on my verizon device if I just simply gave it to them and opened an account with tmobile. Well, I've been trying since August to receive my reimbursement for the phone or to have the phone returned to me, only to deal with rude customer service representatives. Supposedly Raul never bother to submit the paperwork stating that I turned in the phone so I can only assume he is a THEIF. I had to pay the remaining balance myself and STILL, THIS GARABGE COMANPY WILL NOT REIMBURSE ME OR RETURN MY PHONE. read more

Went in to buy a samsung note edge and was told that i get a free netflix subscription. When I went to do the netflix promotion, i get told that the edge is not included, only the regular note. I just let it go. Also, the sales lady tells me that this JBL speaker is only an additional dollar to my monthly bill for 24 months so I went ahead and got it. Turns out, it's only additional dollar after she made changes to my plan that resulted in a lower monthly rate. So now, i'm paying $4 a month for something i totally didnt need. That sales lady needs better training. This is the first time I've had a bad experience with tmobile store service. I've been to different stores in California and Oregon, and i've been with tmobile for 12 years and this one is the worst! Customer service was totally no help. read more

Is there lower than one? I was visiting my sister in Oregon and we had to stop by the store because they wanted to buy 2 gear watches. So this girl tells us that we can't be walking in and out of the store because they have some counter and have to sell and have a high number...well I thinks it's sad, I had my nephew with me and was just walking with him...so I think it's dumb and wrong for them to say that... read more

My experience at this store was something like out of Soviet Russia. Our only goal was to purchase a new handset. When we entered the store there were about 8 employees and no other customers. We had called ahead so they were expecting us. They went into the back to get our handset and discovered that they didn't have one in stock. But, they said, they could order one. They went to the computer to order one online (which I could have done at home) and discovered that they couldn't order one after all. As we were in pretty desperate need of a handset we went to the display counter and chose another different handset. As before they said "Yes, we can sell you that phone!". They went to the back room and discovered that they didn't have the phone in stock either. "But, don't worry, we can order this one online and get it to your house in a few days". It took the customer representative quite a while to place this order -- he had a serious case of the yawns and it seemed to impede his ability to interact with the computer. I am not sure why one of the seven other unoccupied customer representatives couldn't have assisted this exhausted employee -- but, he was kind of funny, so I was fine watching him yawn and work. We went ahead and did this and then drove back home. A few days later the phone did show up. It was almost the handset we ordered. Except that it wasn't a new phone it was a "certified pre-owned" handset otherwise known as "used". We were headed out of town for a few weeks and the phone worked quite fine. So we just decided to live with this and probably wouldn't have thought much about this ever again. However, a month later, we got our phone bill. This TMobile store in Eugene had added several $10 features for which we did not ask. Our receipt confirmed that we did not want the extra JUMP service, nor the $10 per month internal calling feature (which we already had for free), nor the extra $10 per month 10GB data plan. However, for $30 a month they decided to give us all three. I called a real TMobile representative and she was very willing and able to quickly fix all these problems and reimburse for the past month of extra charges, and, on top of that she was very friendly. To conclude, I really to like TMobile. Their prices are good. The free calls to and from and while in Canada and Mexico along with the free data and texting is cool. And, their on-the-phone customer support is top notch. The TMobile store in Valley River Center, however, I can at best rate as comical -- and then, only because TMobile itself was more than willing to correct all the Thus, if you want to have the Soviet experience of nothing in stock, extra mysterious charges, and a customer representative to customer ratio that is inversely proportional to the speed at which work gets done, go here. read more

If there were a negative star I would give them one. They sold me phones that were locked knowing full well that the unlocking service fee they charged me would not unlock the phones since I did not have an account with them. These are unscrupulous people who are not there to help you but are only interested in taking your money. DO NOT DO BUSINESS THERE. I wish I would have read the reviews before stepping in this "store". read more

I have been a loyal T-Mobile customer for 13 years. Over the last three years I have had irritating experiences at this location. I have thought about canceling several times, but this last trip to the store takes the cake. I feel like I need to warn other potential victims. I went in to JUMP my phone. This is a program they have that you can exchange your phone every 6 months for a new one. I pay $10 a month for it. I decided to go with a cheaper phone to bring my bill down $20 a month. The gentleman assisting me pulls up my account and proceeds to tell me that I qualify for a free tablet. I told him I did not need a tablet and just wanted the phone. (remember I want to keep my bill down) He then tells me no it won't cost me a thing it is free. He said you have been a loyal customer for so long and that it was for customer appreciation. I again told him I did not want it and that maybe I would discuss it with my wife and bring her in on her day off. He told me the deal was for that day only and he looked at my account again and said I also qualified for a free case, and a free speaker. I asked him why would they want to give me all of this free stuff. He said it was great word of mouth exposure for them. I finally said ok (what the heck its free right) WRONG! Two weeks later my wife looks at the bill and sees monthly charges for each of the SO CALLED FREE items. This added the $20 I wanted to save on my bill in 2 years worth of payments equalling $589. I don't know where he went to school, but $589 does not = FREE! So I called customer service and oh how sorry they were for my experience, but he referred me back to the store. After my other experiences and this one combined I told him I was not going back into the store to have the manager shrug his shoulders at me and do what he always does and not back up the service his team is weasling their customers into. He said he would call the manager for me and call me back. He called me back and big shocker the manager will not budge, he said it was past the "buyers remorse" period. How convenient when I just got my bill. The customer service gentleman seemed helpful, but really couldn't do much. He finagled my bill around and said he would grandfather me into another plan to bring my bill down the $20. In the end I am still left feeling swindled. Now I understand the experiences my wife would come home and complain about. They will offer you the world to get you a new phone, but when it come to support, service and delivery of promises you might as well not bother, because they don't care. One benefit I still have the JUMP program and will be jumping myself out of T-Mobile in 6 months. Their $589 cash grab will cost them my $2400 a year. read more

Very unsatisfied. I was told there will be a 10% military discount and I had to call 611 to activate it. So I called and there is no military discount. So I called the store to ask how are the going to make this right because I have in writing that I would be receiving this discount, I was again told to call the 611 number. So I did. And once again, after being disconnected from the crap service, I am told there is nothing that can be done. I know its only 10% but if you are promised something I should expect it. I will be leaving this joke of a company first chance I get. read more

Worst customer service I have ever experienced. We were getting information on upgrading phones, and service. I was working with one customer Service rep when another rep named ERIK interrupted us and started rolling his eyes at me and my wife. He instructed us to Google his information. In such a rude, condescending voice. I have never felt so disrespected in my whole life at a retail store. I am thinking its time for a new service. He should be ashamed of himself. Shame on him. read more

Terrible coverage where we live (College Hill - one bar or less) couldn't get t-mobile to let us out of the contract for months, when they did they promised us no early termination fee. Charged our card anyway $400!!! And we never authorized automatic payments we mostly pay by check, they used a credit card number from a online payment over 6 months ago, how sneaky is that! Many, many phone calls, still no refund. Local stores in Eugene couldn't/wouldn't help. DISHONEST COMPANY don't do business with them! read more

Worst costumer service. They lie to me about my phone plan. I told them I was on a budget. When I got my bill I was $20 dollars over budget. I went again and they said they first bill was always more expensive. I waited and my next bill was $36 over my budget. I'm really upset!!! read more

I've always loved T mobile's rates and service. But I should have read the fine print on the $50 jump program with your monthly insurance fee. That was only for some phones. The phones we have are $175.00 to jump. I wasted my money on insurance! read more

I would like to start with saying that I am not surprised by the bad reviews on this T-Mobile location, I have never been so disrespected by a manger in my life. Manager, sold me two defective phones and when I went back in, after already trouble shooting again with the customer care center and being told I needed to go back to the store again to exchange the phone a third time, shantel refused to take the phone back and asked what I expected when I paid $100 for a phone and not $600. She then proceeded to tell me that he wouldn't exchange it and I said ok I will be back. I came back and asked for her name while the employees surrounding him discussed the situation that had just happened and he refused to give me her name. Only after I said I would call corporate did she snatch her card and shoved it at me, saying "if you don't want to listen to me, get out of my store." Pointing and I guess attempting to embarrass me in-front of the other customers and employees. She proceeded to say I was immature and belligerent. I will never return to this store, I have never been so disrespected by anyone at a store especially a manager. I can't imagine how that woman even still has a job behaving that way, entirely incapable of dealing with customers and lacking in basic management skills. If you are a T-Mobile paying customer, please take your time and money to another location, you will receive extremely poor customer service here, I feel bad for anyone else that has to deal with management this awful. Highly dissatisfied and will let everyone I know to stay away from this location. read more

I was ignored by staff when I came into the store and actually bypassed by another couple that came in, they were served before me. Additionally there was a very rude man with braces who happened to be the only black man in the store. He told me he hated T-mobile too, and that he wouldn't serve me unless I provided my phone number or my pin code. I think I will discontinue my plan with T-mobile. I've had very bad service, starting with a terrible inexpensive phone that was unable to perform basic text functions. I was lucky enough to actually receive a refund of that phone but possibly at the expense of a woman's job. I think the company has policies in place designed to rip off it's customers and isn't attentive to it's products or employees. This black man whose name I never got had an extremely judgemental and p*ssy attitude. I had to wait at least half an hour for service and no one appeared competent or able to do their jobs. read more

This has been the worst service provider ever. From day one from switching to T mobile they have told us things that have been completely inaccurate. And we recently went to trade in our old devices to upgrade because we were told we were now eligible and my wife's phone was broken, they have been completely inaccurate on our trade ins and our bill has jumped 150.00. we must have made 10 or more calls to customer care and get know where, we call the store and talk to them and they say they will take care of everything, nothing happens. We call them again and they do not return our phone calls. We will definitely be switching back to Verizon. They maybe a little more expensive, though we have never had these kind of issues before. If t mobile is going to have there employees quote there customers prices and tell them things they need to be accurate. I am surprised this company is still in businesses. read more