I visited this location when I finally tired of Verizon. I was skeptical because the cost was so much lower. I was assisted by Darryl the manager. All of my lines were transferred without issue, I received all of the promised promotions and I'm saving over $90 per month. The service has been equal or better than what I had, even had service at a friend's house where I've never had service with Verizon. 3 months in and no regrets. read more

I thought this company was great when I first joined, but now realize, they are only good if you have no problems/complaints. The ads about never going up on your bill? Fiction, mine went from $42 a month to $55. When I had problems with my phone, they replaced it with...drum roll please....over 12 phones, telling me each one was new. They were refurbished. When I finally left and with Consumer cellular, I sent the phone back. They charged me $120 for the month I was gone and took that money out of my account. This company has no clue what they are doing. They are by far, the worst to deal with, bar none. If I ever go back. just dig a hole, stand me in front of it and SHOOT!! Be warned, they are selling phones that are refurbished as new... read more

I have tried twice to transfer my account from Sprint to T-Mobile. 1st time they couldn't access Sprint accounts. They were supposed to call when they figured it out. Never called! Went in again today. All phones I were interested in were back ordered 4 weeks. An inexperienced employee tried to transfer my account but was clueless. The more experienced guy was obviously annoyed and expressed it every time he was asked a question. I finally chose to leave and try a different store where I won't be treated as a bother. They lost at least $800 in business that I will take elsewhere read more

The customer service at this location is horrible. Out of all the T-Mobile store in the area, and out of the area, this one fails to uphold the standards of customer service T-Mobile has always put in place. T-Mobile as a whole has been a wonderful company and we have had nothing but pleasant experiences aside from the 2 times visiting this store. The lack of concern and care on part of the staff at this location is deplorable in comparison. Due to the high satisfaction everywhere else amongst T-Mobile, it makes the bad experiences at this location even more infuriating. They are condescending and rude. They are never willing or able to explain things pertaining to the reason your visiting in a manner that is clear, concise and helpful. When you ask for better clarification on anything, they throw their hands up and are not able to do so. When told on the phone by customer care, or any other department for that matter, that we can go into ANY T-Mobile store location and receive help for A, B and C, and extend to tell us exactly how the staff would do it on their end, this store refuses to put forth the time or effort it would take to do so. They blame the employees on the phones end for their incompetence in "not knowing how it works as a manager in a store". They claim their specific store is different and cannot do the things others are able to do. They are rude, smug and lazy. They make it difficult to want to stay a customer of T-Mobile in general. read more

This TMobile store is very conveniently located and the manager Darryl helped us tremendously when needing technical assistance. His patience and expertise were greatly appreciated and we will certainly share the positive experience with all. read more