I went into this store in February 2024 because my phone was not working. They swapped it out for a…read morenew device and it was seamless. About 6 months later I realized I was still being charged for the returned device. We're now at 13 months and I continue to be billed for a device that was "not returned." I went into the store again as per the recommendation of the online support team. I was told it was probably stolen and that the staff around that time was all let go yet they can do nothing to help me. Steer clear of this company. Customer service is not something they prioritize.

A large store in the Target/Stop and Shop plaza in Windsor easy on and off access from the 91 North…read moreHighway. Open and spacious with different products along the wall. Looking to return two cellspots; the sales associates didn't know what they were and had to call for support. There were many associates that were chatting while others were taking care of customers with app and cellphone issues. A quiet T Mobile Tuesday we were able to snag our swag as well. The place is clean and had good music to showcase the sounds of the different speakers that were on sale. I had tried one of the headphones but one side was broken.

Had a great experience with this store specifically with Laurel she was very helpful and solved our…read moreissue professionally. We greatly appreciate the employees in this location.

Dana was absolutely amazing! Very friendly helpful and…read morepatient Great guy !!! Took the time to explain things

I only go here for spare parts when I'm repairing some electrical item. They have a pretty good…read moreselection of electronic parts, cables, switches, plugs , that kind of stuff. Most of the time I can find what I need. The guys that work there are mostly kids or young men and women and usually don't know anything about electronics so you have to be prepared when you go in. I think radio shack has become mostly about selling cell phones so it's not like it used to be. I hear that Radio Shack headquarters is going to have to close a few hundred stores so I'm hoping this won't be one of them. It has served me well for many years. I miss the old days when they had the battery club. LOL They gave you a card for free and you could pick out one free battery a month. They would punch the card each time you picked one up. I used to get a free 9 volt every month.

To see this store get 2 stars is awful. I gave it five stars because of the relationship a lot of…read moremy friends and family had with a former manager named Victoria. She was awesome!!, took care of everyone of my friends and family members when they need any electronic device or accessories. She is now a manager close to her home of New York, of which she will be greatly missed. So now I have made friends with a sales associate named Kyle. As young as he is, to me he is the male version of Victoria. Took great care of my mom when she got her iPhone 6 upgrade. According to my mom even though the store was busy he took care of her and the customers. Showing her how to work the phone. Oh boy now my mom is the texting queen, Selfies and all! Yikes!! Radio shack is still my favorite store for all me electronic accessories and phone upgrades.

Thanks George for putting on my screen protector. Great customer service and willing to help!read more

simple transaction , brought my 83 year old dad down to pay off his phone and try to get a better…read moreplan than $145 per month , he does not use internet or stream lol.the best basic deal they offered for over 55 ppl was $90/month ? you must be high... i pay off dads phone by credit card and am told our printer is not working so I cannot get a receipt for the $436.22 charge I put on my card to pay off dads phone. now I need a copy of the receipt and am told I cannot get a copy. talked to store manager he was awful, acknowl the printer was down but could not provide me with a copy for $436.22 to pay dads phone off.. why is it important I get a receipt ? because I went to T-Mobile and signed my dad up for $20/month unlimited talk and text and they will pay off his phone as well as give him a gift card T-Mobile - Hello Verizon -good bye

After 9 visits to try to set up a new account I ultimately found out that they lied and screwed me…read moreI wouldn't recommend Verizon to anyone the service is awful and they lie

My experience was...dare I say...pleasant? Came on Black Friday to buy the latest iPhone. Didn't…read morewait too long and our CSR, Audrene, was well versed in the promos and super patient with my many, many questions. There was a new iPad and Apple Watch offer available to anyone who was buying an iPhone (Black Friday special, perhaps?) but after crunching the numbers with my partner (it calls for additional lines and a 3-year contract commitment) we realized it wasn't for us. But Audrene was super patient as we worked it out amongst ourselves. She was also not salty when my kid tracked brownie crumbs all over the store or when we started re-enacting the lift scene from Dirty Dancing in the middle of the store. Case selection was sad and overpriced but I think that's par of for the course.

My bill for WiFi and tv has gone up 25% since February! That's insane. Called today and a…read morecustomer rep in the billing department said my bill hasn't increased, but promotions had expired. I took exception to that because my bill has increased by 25%, no matter how they try to spin it. That's classic.

Cox's Wifi is HORRIBLE. As someone in the IT-field who works from home 3rd shift, I can honestly…read moresay I have NEVER had a provider so bad. The Wi-Fi goes into an outage at least once month, sometimes multiple nights in a row...forcing me to drive into work at all hours of the night. I understand the need to update and/or do network maintenance every now and then, but I NEVER dealt with this many instances with Xfinity in all of my years working my job. I pay for the top-teir internet product they offer only to NOT be able to use it when I need to...without ANY maintenance warnings or alerts. I'm beyond disappointed and after, yet another, night in a row that I will be having to drive into the office at 3am, I will be calling in to complain and get my bill reduced. Today is 4/19/23 and they currently have a notice on the site saying the outage may be active until 3/23/23?!?!?! They're AWFUL. 0 out of 10...would NEVER recommend.

Came here today for a screen replacement for my iPhone 7. Tony charged half the price of the big…read morebox store and had it done in 10-15 minutes. The big box store wanted to keep the phone overnight. No thanks! Phone is working great, threw screen protection as well. While I hope I don't have to get my phone fixed any time soon, I would certainly return and would highly recommend.

This is the best place too take phone iPad tablet or computer too have fixed.the service and…read moreprofessionalism is great.the atmosphere is top notch and always clean and welcoming.he will help with anything he can be it ordering something for you or pointing you in the right direction.You can't go wrong only a phone call away,I recommend this place be #1.

I recently visited Fix Wireless Phone Repair Shop, and I couldn't be happier with the experience!…read moreMy iPhone screen was completely shattered, but they replaced it quickly and at a very reasonable price. The staff were friendly, honest, and explained the process clearly. My phone looks brand new now, and they even included a screen protector for free. Highly recommend this shop to anyone needing fast, reliable phone repairs! Thank you guys!!

I dropped my phone and had a hair line brake in it, I went to a place who repair phones and the…read moreguys wasn't friendly, and he tried to make me get a née battery and something else, I just want to fix my screen, a few blocks away I found this store. Ronnie the owner was very knowledgeable, attentive and he fix my phone in 25 mins (fast) he got the best screens in the market and he gave me a screen protector free. He gains a new client with me, and I will recommend him to all of my friends and family. Great place to fix your phones