The staff at the Apple store at the Holyoke Mall is excellent!! Not only are they smart and…read moreskilled, they are also personable, patient and professional! My Mac computer had an issue that took several hours to solve (it wasn't even an Apple-based software product that they were helping me with), and throughout the visit multiple Apple staff worked collaboratively to fix the problem (at NO CHARGE to me, I might add) and my Macbook is running better than it has in years. Thank you all so much for your skill and your perseverance, all the while maintaining a very friendly, fun atmosphere!

Apple doesnt know the meaning of simplicity. I've spent 1 1/2 hours trying to make an apple appt…read more at the store. i still dont have one. You really need to pay more attention to customer service. If things dont get better I will get rid of Apple.

What can I say, Anthony helped us out in a MAJOR way! We were ready for new Apple Watches for our…read moreanniversary and we decided to cancel our purchase at the Pittsfield store because they were saying that I had a past due bill that I knew I didn't have. We drove an hour to the Corporate store in Housatonic and we were SO glad we did! 1. Bro looks like Brian Tyree Henry! Cool points for that. 2. He knew exactly what he was doing and we were in and out in less than 30 minutes. 3. He made the whole process smooth and seamless and even set my wife's old watch up so that she could give it to my daughter. If you need to go to the AT&T store, go to a corporate one and you can't go wrong going to this one. Make sure you ask for Anthony! 5 stars

The store experience is okay. Anthony the manager on Duty, and the employee I first spoke to were…read moreboth understanding, but unable to assist. AT&T has fragmented its business model so poorly, that phones and deals done at Target or BJ's or other retailers cannot be supported or investigated by in store staff. Okay, sounds fair you might say, but AT&T CORPORATE STORES, such as this one, CANNOT HELP YOU WHEN YOU DID A PHONE PURCHASE, UPGRADE or other transactions with AT&T Online? What a farce. I'll be leaving similar reviews at all the local AT&T stores. If you want to be able to go, and have a Store Manager fix an issue for you, ONLY deal with the store directly, never the online store or phone customer service. The whole company is built to grab your money and waste your time. Consider another cellular provider.

My Google Pixel 6 hasn't been properly charging for a few days and I knew that the terminal needed…read moreto be cleaned. So I brought it to the mall to have one of the kiosk folks fix it. The first dude tried to screw me bad telling me he needed to clean it and likely replace it and it would be $100 (hard no). So I kept cruising and found these guys (forget his name). Homeboy took 5 minutes to clean it and charged me $20. Support good honest business folks!! These guys have a storefront, they aren't in the kiosks. Buyer beware the kiosks!!!

ABSOLUTELY DISRESPECTFUL!!! i paid 154 for my phone screen to get fixed and I pay it looks good wtv…read moreI go to the car I see it in the light theres a WHOLE ASS CRACK!!! i go back like wtf ... cus WTF?! and he is so disrespectful talkon bout he not scamming that I am. I don't need to scam him. its the principle of it all I will go get it fixed else where never again would he put his hands on my phone but take accountability and do better service!! absolutely distasteful service. -100/1

To be honest, I hate Verizon tech support, they're the slowest, un-comprehensible, useless group of…read moretechs who've never solved any of my phone issues. But, their incompetence is not reflected by the staff at this establishment. There are always ample number of knowledgeable and friendly staff who'll address all of your tech questions to the best of their capabilities. The store is quite large and contains all of the newest technology. Warning though, if the staff does not know the answer to your question, LEAVE IMMEDIATELY! I just spent 40 min in the store today while two different assistants tried to solve my back-up issues. The Verizon house staff were very patient with me, and it wasn't their fault. At the end, the Verizon Tech Support people just hung up, and left my issues un-answered....god verizon sucks. ...but, this place is worth looking into if you're not tech savy or if you're interested in seeing all of the new phones. Of course, don't get the accessories here, as you can find much cheaper alternatives online.

I had an extremely unpleasant experience at this location today. For months I couldn't get an older…read moreVerizon device unlocked by Verizon. Tried calling customer service multiple times, going to my local retail store, all to no avail. The local retail store staff suggested that I try this W. Springfield location as it's a corporate store. So today I stepped in for the first time, and politely asked if I could speak to a manager. A man by the name of "John" claimed he's the manager and asked what I came for. As soon as he realized he's not making any money off of me, his whole approach for the entire 10 minutes or so I was there was deflect and dismiss. The first thing out of his mouth was something like "I can't help you here, you have to call customer service." I politely asked if he could hear my experience not being able to get my phone unlocked by customer service. His response was "you can tell me, but I'm not going to be able to help you." While I understand there might be limitations as to what a store could or could not do to help, it's this person's condescending and dismissive attitude that is unsettling. At one point, he said something to the tune of "why don't you get a new phone." I quickly realized that this person had zero interest in helping, but I still politely asked for his business card, to which he responded "we don't have cards." I then thanked him for his time and left. The entire interaction lasted less than 10 minutes. I have to say, this was one of the most unpleasant experience I've ever had from a customer-facing person. Throughout the interaction, he was disrespectful, dismissive, inpatient, and outright rude. This was the first time I stepped into this store, and I imagine this might be one of the biggest Verizon stores in the area. I don't have experience with other staff in this store, but this first experience with this one person, although short, has left a extremely poor impression. I wouldn't recommend this store to anyone I know.