Okay so it's a chaotic apple store and there are a lot of sales reps but not a ton of…read moretechs/geniuses, it's crowded and everything and whatnot but the people working there are excellent considering the circumstances (like when absurd people like me come in) But this review is mostly for Danny who was not only kind enough to help me with a warranty issue on my AirPods but also took the time to give me advice on what sort of accessories to buy and helped me get my life right with a new case and cables. His colleague was also super helpful and I didn't catch her name!! But she sold me on a new car magnet adapter phone holder thing that I've needed for ages. Overall super glad I got them when going into the store, Danny and his colleague deserve a raise and a bonus and more for being so helpful and bearing with my crazy energy coming into the store

We were at the Apple store in Holyoke last week to purchase a new IPad. We were told to wait and…read moresomeone would come and help us. No one came and we asked the woman again and she wouldn't take our name and told us to wait. My husband is disabled and the security guard was concerned and came over and offered him a seat. He declined and we continued to wait even though some of the workers were huddled and chatting amongst themselves. A kind customer offered us his appointment spot. At this point we decided to leave. This is a very poorly run poorly run store. We probably would not return to this store.

The store experience is okay. Anthony the manager on Duty, and the employee I first spoke to were…read moreboth understanding, but unable to assist. AT&T has fragmented its business model so poorly, that phones and deals done at Target or BJ's or other retailers cannot be supported or investigated by in store staff. Okay, sounds fair you might say, but AT&T CORPORATE STORES, such as this one, CANNOT HELP YOU WHEN YOU DID A PHONE PURCHASE, UPGRADE or other transactions with AT&T Online? What a farce. I'll be leaving similar reviews at all the local AT&T stores. If you want to be able to go, and have a Store Manager fix an issue for you, ONLY deal with the store directly, never the online store or phone customer service. The whole company is built to grab your money and waste your time. Consider another cellular provider.

I've had a month+ long issue with this store. My first visit, they agreed to fix a problem…read more Since then, I've called 8 times and visited once more. Anyone that I wanted to speak to was "in a meeting", "on a conference call" or "with a customer". Although I left my name and number, they never called me back. When I asked about it once, I was told "it's his decision to call you back or not." I'm a customer, not a crazy ex girlfriend. Every time I talked to someone other than who I asked for, they "checked on the status" and assured me the district manager would have it taken care of "in a couple days". The only reason I switched to At&t was for First net. I am regretting it now. This isn't resolved yet.

My Google Pixel 6 hasn't been properly charging for a few days and I knew that the terminal needed…read moreto be cleaned. So I brought it to the mall to have one of the kiosk folks fix it. The first dude tried to screw me bad telling me he needed to clean it and likely replace it and it would be $100 (hard no). So I kept cruising and found these guys (forget his name). Homeboy took 5 minutes to clean it and charged me $20. Support good honest business folks!! These guys have a storefront, they aren't in the kiosks. Buyer beware the kiosks!!!

Brought my husband's phone in to have the battery replaced. When he went to pick it up, Noticed a…read morespot on the top left and bottom right corner of the adhesive on the front. When he asked about it, the employers said it was there..... When my husband said "No.... I had a case on it", he was told it wouldn't affect the function of the phone. No discount was offered or given. Very affordable pricing and done quickly, but this was obviously disappointing. We would have rather had it take longer and not had damage done. The battery does work nicely though, so that's a plus. After doing some research we're learning that these are air bubbles in the adhesive of what keeps the screen on the phone......

After getting a new phone I've had nothing but problems even after going back again…read more Customer service is second to sales

Understaffed again…read more 2 staff on duty this Friday long long long long wait 1 hour plus.