Went in because my phone wouldn't turn on they told me that they couldn't verify my account or scan…read moremy ID because it has my middle name and my account only has my first and last name but I was informed by customer service that there are multiple ways to verify an account so I was turned away with no help and sent to a store that I have no idea how to get there since I'm not from here I dont know if they were being lazy or just prejudice but I really don't appreciate it Verizon AT&T would have never let me walk out that door Without finding out why my brand new iPhone isn't working...

What is the difference it makes to sit and talk with someone who can review your usage, look at…read moreyour offers, and come up with a plan that will save you money but increase your number of lines, improve your Internet, create a better TV viewing experience... Again, always saving money! Ask for Jason!

Time for a new phone! Stopped into a couple of different Verizon stores and all had the same story…read more... "we'll have to order it". Ok, no big deal. The team at Victra in Athens was no different, but they were able to thoughtfully answer my questions and explain what offers Verizon had going. ((((This has Not been my experience at the Decatur or Madison Verizon stores. I understand it's sales, and I assume they work on commission; but, don't treat me like I'm dumb or hide information from me. Ok, rant subsided... )))) Bottom line, if you're in or near Athens, go check out Victra/Verizon in the Publix shopping center!

My dad died last week and I have been helping my mom get everything sorted…read more If you've never gone through this experience it is quite grueling, on top of being emotional, since there are just so many things to do you are completely at the mercy of each vendor to close everything out, it can be very very stressful. The rep we spoke to earlier in the week instructed we stop into a store as soon as we got dad's death certificate. So we did. However, this was apparently not the process we were supposed to follow. After helping us get customer service on the line again, Heather, the store manager, hearing how our conversation was going with this second service rep, sat with us and helped walk us through everything. When we hung up for the second time we still didn't have the issue resolved, so she called them again with us. After an hour + in the store, my mom was finally good to go. Now, I've been a Verizon customer since I was 16 years old and I stay with them for their customer service, but don't think I have ever had someone so invested in making sure we had the help we needed. I seriously cannot say thank you enough. The kindness and compassion she showed my mom and I, especially sitting with us through two (in store) calls to customer service, after they told us that they couldn't help, was unparalleled. Thank you, again, Heather.

Most confusing place to do in-person business ever! The parking lot…read moreIs full, and so is the store. That is a a good thing. There is no rhyme or reason to check out! My wife walked over and picked out a phone case that she really wanted...and we stood and watched people for ten minutes. Couldn't figure out if we were supposed to check in or how to check out. There is no register or customer service...just a few folks with a Verizon polo engaged in pleasantries with random folks strewn around the store. How do I get myself into these things? Don't get me wrong--I LOVE brick and mortar. I won't be back here again unless I have no choice, though. They have lost the art of interacting with people, and their accessory inventory is very limited.

The service was performed with professional expertise. My phone arrived as promised with all…read moreaccessaries.

My phone had a cracked screen. The technician responded to my work request in a timely manner, he…read morewas very professional and courteous, explained repair process and estimated completion time to me. After work was done technician ensured my phone worked properly and also explained other home protection services that were available. I'm highly pleased with the service I received. Thank you.

Above and beyond. Most people asked 200-300 dollars, they asked 70. Most people wouldn't touch my…read morephone or have my part, they ordered it BEFORE I even put any money down. They wouldn't let me pay until it worked, I TRIED to prepay. I expected I'd have to come back another day, they said it would be an hour. Everything I want from a cell phone repair store, and then some.