Stay away from this location or at least don't get stuck being helped by the girl with the long…read morehair. We went in and asked for two trade ins and a phone upgrade. She was confused and disappeared in the back for literally 20 minutes. Came out asking us about changing our plan, buying insurance when we already had it, and saying our new billing plan would be $350 a month??? We said no that's not right, we just want to trade these two phones in and get an upgrade, no other changes. She disappeared for another 25 minutes!! I had to ask her coworker to tell her we're going to the Petaluma location because this was actually crazy that she was gone now for a total of 45 minutes. We go into the Petaluma store, we say the exact same thing we told her, we want two trade ins and an upgrade. He literally did EXACTLY that!!! It was the nicest most easiest interaction ever. Like it was so seamless that i know for certain that this girl at the San Rafael location has NO IDEA what she is doing. The Petaluma employee sat down with us, did everything in front of us, never disappeared in the back even for one minute. Our bill increased $50 not $350, and we didn't have to change our plan like she was telling us we had to. Thank god I went with my gut and left the San Rafael location. Absolutely unprofessional, sneaky, and clueless staff they have there. (Not the guy that was there, he seemed to be very professional and knowledgeable but unfortunately we got stuck with this girl who honestly I truly feel like she doesn't know what she's doing and needs to be trained. Petaluma location has a gained a new loyal customer. The experience was night and day.

Helping an elderly friend purchase a new phone. Both Lisandro and Natalia at the retail store on…read more3rd Street in San Rafael were patient and so helpful as my friend transitioned to the latest Samsung phone. We returned repeatedly as she learned to use her new device, and each time we were treated with such kindness! Shout out to these two wonderful young professionals! So nice to do business with people who genuinely care about providing excellent customer service. Visit this location if you're seeking to have exceptional customer service; you'll be glad that you did.

Used them again and this time, it was for a cracked iMac screen and to clean out the dust of the…read moreinternals. Very fast turn around time once the screen came in. Super professional.

I had a wonderful experience at YucaTech. I found them via yelp, got a quick quote for a shattered…read moreelectronic screen, and then brought it in to be repaired. YucaTech did a fabulous job repairing the broken glass on the screen- the service was fast, reliable, professional and exactly as quoted! I'm glad I found this small business and I am happy to support it!

Just had a fantastic session with Guillermo at this store. Solved multiple issues with my phone and…read moreparking was easy. Highly recommend this location.

Guillermo at the Verizon store on 4th St., San Rafael was an absolute pleasure to work with. He is…read morehighly knowledgeable. We had a very pleasant experience working with him. It makes a difference when someone's demeanor, like Guillermo's is calm and centered, especially around multiple customers. He guided us through setting up our two phones and the transfer from the old to the new. He really knows his stuff. --- Verizon... Give Guillermo a raise! Thank you Guillermo!!! My name is Jennifer. But my handle on my yelp review is Annette.

We came here on Monday, April 6 to get my older brother's phone screen fixed, and the experience…read morewas honestly really frustrating. We arrived around 9:30 AM since the sign on the door says they open at 10:00. We waited, and by 9:45 a couple more people showed up too. When 10:00 came and went with no one there, we started wondering if they were just running late. Someone checked online--Yelp and the door both said 10:00, but Google said 11:00. So we all decided to wait it out. By 11:00... still no one. The shop never opened. We ended up wasting an hour and a half of our morning waiting around with no communication at all. That's the most frustrating part--if hours are going to change, even for one day, there should at least be a sign on the door or an update online. What makes this harder to write is that my brother has been a loyal customer here for a long time. He's always trusted this place, has had good experiences with the worker, and the pricing has always been reasonable. They even spoke the Friday before about getting this repair done. He mentioned the shop would be closed Sunday for Easter, but nothing was said about being closed Monday. I understand things come up and schedules can change, but not communicating that to customers--especially regulars--is disappointing. We do appreciate the past good service, but this experience was really frustrating and a big waste of time.

Wow !!! At a time when tech leave you in a loop of voice mail hell. These guys go the extra mile…read more The replaced the battery on my iPod pro. Then it had issues - they took care of it m. Great communication and follow up worked overtime on if and made my travel deadline. Thank you !!!

I don't write reviews often but I went in here to set up a new wifi plan and was very happy with…read morethe service and communication from the staff. I was checked in with multiple times from different people and it was incredibly easy to figure everything out. They even opened and held the door for me on the way out. Wonderful staff thank you so much !!

Waited an hour minutes to trade in an iPhone. Some loser said he was checking us in and it would be…read more15 minutes. They didn't help us after we told them we've been there for an hour. All to trade in an IPhone, that should take 2 minutes to do. This place is terrible. I hate this store. After helping one person for an hour the one of 2 employees disappeared in back and the ran out the front of the store. Leaving one employee with 6 people waiting. We left without being helped and I'm going home to switch carriers to T-mobile.

The best experience in customer service I recovered all my information ask for Fernando is one of…read morethe best

Absolutely unhelpful sales rep. Had a quote for $240 for the same phone replacement. Absolute rip…read moreoff. Furthermore he told if I don't like it I don't have to take it. I drove to another store it happened to be in Oakland and got a new quote for the same phone Samsung A30s for $100. They offered me actually upgraded phone Samsung TLC 30 xe3 5G for the same price. I ended up getting the upgraded phone including cover and screen protector for $143. Conclusion: Stay a way from this store if you don't want to waste your time and money.

Felt I should give this store a better rating than it got in 2024…read more I had a great experience recently. They apparently have new management and new carpets. lol.

Northgate AT&T Joshua was hands down the worst employee ever! incompetent,disrespectful and…read moreunprofessional. Horrific as well as the manager. I would NEVER recommend this guy or location. Don walk...run! go to Strawberry and request Jose(amazing)! Northgate location should do a complete overhaul of their employees Or shutdown the store.

Had a great experience with a very knowledgeable guy in store to move my 3 phones over to Verizon…read more But in the final few minutes of the 3 hours.... Their fraud dept. said they couldn't verify me. I kind of went into a panic if someone had done some dark web study. They wouldn't say why or anything and Johny said I need to wait at least 6 days to even try again. ??!! But its end of summer, was wanting to change companies and refresh our phones...before travel. Now , it became about running home and calling all three Credit Unions to see what the problem was. This took 2 hours. And they all were perplexed saying everything was perfect as I can see from the one I am subscribed to. I went online to Verizon and maybe I should not have done this... but was calling in about what happened and has nothing to do with Credit Unions so- what could this be now & why?? They said I was suppose to arrive at the store with proof of certain bills in my name. ( Have you ever heard such a thing? Not even in their commercials) And the ones they wanted are in my husband's name and the others were for my local address which I kept trying to get them to try just using my local address. They tried my other address finally -as I was trying to have Johny do, and it was all Fine in an instant. This was another 2 hours later. But the process and scare and verbiage used to talk to me felt a little handmaids tale in the process- and in the old days you don't give a place like this your business. But the panic originated from that security call at the store that made it feel like something really terrible JUST occurred on my identity. So my day was just LOST to Verizon. 9 hours I cannot get back! (As I still had to go back to the store to pick up my phones.) Just be wary if you have a billing and mailing address that are different- be prepared for a circus- even though your 1st 3 hours are smooth.

Are any phone shops legit anymore? It's like walking into a used car sales lot and trying to get…read morehustled. Basically I had the easiest and best deal for the Verizon store where I'm moving 6 lines from ATT and Comcast to Verizon so they're getting 6 new lines of business. I had it listed out exactly what I wanted and just needed everything changed. Initially when I walked in, I actually had an awesome guy named James who was very thorough and helpful. I unfortunately didn't have time that day to change the lines over and came back a different day and wish I waited on a day James was there but instead my wife and I came back to a younger guy working there and it was terrible. He was unhelpful and can tell he didn't want to be there. The entire experience took nearly 4 hours to change the lines over which I know takes a lot of time and that wasn't the problem. The problem was him trying to constantly sneak in fees here and there. Initially he agrees to remove the initiation fees since we've moving over so many lines which later he did not do and snuck it in. We eventually complained online which they removed it but he literally wrote it down on the paper and assured us he'd do it. Secondly, he tried to enroll us in a higher tier plan that we didn't need. He literally wrote down on the contact which plan we wanted and he tried to sneak in a higher tier plan which we caught. Lastly, there were issues transferring the comcast lines over which again I'm not blaming verizon, these issues happen and I'm sure comcast intentionally makes it difficult to change over, BUT the following day when we kept getting texts from Verizon saying there are issues and to speak to an associate, we calls the Verizon shop back and told them the issues and it was the SAME guy helping us the day before and he pretended he didn't know us and didn't want to help us at all. He was super unhelpful. We ended up going to a different Verizon shop and they fix the problem in literally 15 mins and they weren't even involved with our initial line transfers. Don't go to this shop or at least don't go to the associate I had. So many other Verizon shops out there and this one is really disorganized.

Helpful place for anyone in the market for Apple products. There's a lot of parking and the staff…read morewere helpful. There's different ranges of products on the side walls that are easy to miss. I went to see what I could do for a broken Apple Watch but to my surprise they don't replace the screen and if you don't have Apple coverage you do have to buy another one. Still staff helped me and I got a new one.

Some of the worst customer service I ever received…read more The hipster attendant at the "genius" bar was rude, dismissive, unhelpful, and actively hostile at times. He made it clear that Apple doesn't really care about their customers. The attitude communicated is that they are too big for a single customer like me to mean anything at all to them and my opinion and concerns are meaningless. Message received.