Great service. Fair prices. Fast response…read more Don't pay for AppleCare. Pay these guys instead when something happens. It will be chaper, faster, and you'll have less stress. And...you don't have to schedule a Genius. Just walk in and get your device fixed. Five stars. Support our "Right to Repair." https://www.repair.org/stand-up

Used them again and this time, it was for a cracked iMac screen and to clean out the dust of the…read moreinternals. Very fast turn around time once the screen came in. Super professional.

I had tried to update my Google security settings online, and it locked my phone out! I tried every…read morepassword I could think of, and nothing worked. I went to Verizon, and Edward Hofacher called Google and Samsung until the problem had been resolved. Google had sent a message that so many attempts had been made to unlock my phone that if I put in one more wrong password that my ENTIRE google account would be wiped out! ALL my pictures (over 18k of them!) my phone would be set to factory settings, I would have lost all my contact, and my gmail account would be deleted, losing all my emails and addresses. In other words, life as I know it would come to an end. i would have to move to Amish country. Edward really saved my life, he stuck with the phone calls until the problems were solved! GO see him if you have any phone issues at all!

Just had a fantastic session with Guillermo at this store. Solved multiple issues with my phone and…read moreparking was easy. Highly recommend this location.

We came here on Monday, April 6 to get my older brother's phone screen fixed, and the experience…read morewas honestly really frustrating. We arrived around 9:30 AM since the sign on the door says they open at 10:00. We waited, and by 9:45 a couple more people showed up too. When 10:00 came and went with no one there, we started wondering if they were just running late. Someone checked online--Yelp and the door both said 10:00, but Google said 11:00. So we all decided to wait it out. By 11:00... still no one. The shop never opened. We ended up wasting an hour and a half of our morning waiting around with no communication at all. That's the most frustrating part--if hours are going to change, even for one day, there should at least be a sign on the door or an update online. What makes this harder to write is that my brother has been a loyal customer here for a long time. He's always trusted this place, has had good experiences with the worker, and the pricing has always been reasonable. They even spoke the Friday before about getting this repair done. He mentioned the shop would be closed Sunday for Easter, but nothing was said about being closed Monday. I understand things come up and schedules can change, but not communicating that to customers--especially regulars--is disappointing. We do appreciate the past good service, but this experience was really frustrating and a big waste of time.

Wow !!! At a time when tech leave you in a loop of voice mail hell. These guys go the extra mile…read more The replaced the battery on my iPod pro. Then it had issues - they took care of it m. Great communication and follow up worked overtime on if and made my travel deadline. Thank you !!!

I can't thank Brad, Raina and Angie enough. They were incredibly patient in fixing the unethical…read moremethods the ATT store in Cow Hollow used in opening our ATT account. (See their YELP page for more info) Throughout the course of a full week I had text and phone support from Raina, the manager, in helping fix the mess created by ATT Union St. The level of attentiveness given to us by this branch, I'll never forget. Kind, and ethical.

Waited an hour minutes to trade in an iPhone. Some loser said he was checking us in and it would be…read more15 minutes. They didn't help us after we told them we've been there for an hour. All to trade in an IPhone, that should take 2 minutes to do. This place is terrible. I hate this store. After helping one person for an hour the one of 2 employees disappeared in back and the ran out the front of the store. Leaving one employee with 6 people waiting. We left without being helped and I'm going home to switch carriers to T-mobile.

The best experience in customer service I recovered all my information ask for Fernando is one of…read morethe best

Absolutely unhelpful sales rep. Had a quote for $240 for the same phone replacement. Absolute rip…read moreoff. Furthermore he told if I don't like it I don't have to take it. I drove to another store it happened to be in Oakland and got a new quote for the same phone Samsung A30s for $100. They offered me actually upgraded phone Samsung TLC 30 xe3 5G for the same price. I ended up getting the upgraded phone including cover and screen protector for $143. Conclusion: Stay a way from this store if you don't want to waste your time and money.

Felt I should give this store a better rating than it got in 2024…read more I had a great experience recently. They apparently have new management and new carpets. lol.

Northgate AT&T Joshua was hands down the worst employee ever! incompetent,disrespectful and…read moreunprofessional. Horrific as well as the manager. I would NEVER recommend this guy or location. Don walk...run! go to Strawberry and request Jose(amazing)! Northgate location should do a complete overhaul of their employees Or shutdown the store.

My experience with a stellar employee was extremely helpful. Verizon employee, Jorge was patient,…read moreknowledgeable, and helpful. The first Verizon employee to help me was just not interested in helping me and his name was Ishmael. I was not happy with my interactions with Ishmael. I was picking up a brand new iPhone and i also purchased equipment. Jorge is a dedicated happy employee and he truly cares about the customer.

Had a great experience with a very knowledgeable guy in store to move my 3 phones over to Verizon…read more But in the final few minutes of the 3 hours.... Their fraud dept. said they couldn't verify me. I kind of went into a panic if someone had done some dark web study. They wouldn't say why or anything and Johny said I need to wait at least 6 days to even try again. ??!! But its end of summer, was wanting to change companies and refresh our phones...before travel. Now , it became about running home and calling all three Credit Unions to see what the problem was. This took 2 hours. And they all were perplexed saying everything was perfect as I can see from the one I am subscribed to. I went online to Verizon and maybe I should not have done this... but was calling in about what happened and has nothing to do with Credit Unions so- what could this be now & why?? They said I was suppose to arrive at the store with proof of certain bills in my name. ( Have you ever heard such a thing? Not even in their commercials) And the ones they wanted are in my husband's name and the others were for my local address which I kept trying to get them to try just using my local address. They tried my other address finally -as I was trying to have Johny do, and it was all Fine in an instant. This was another 2 hours later. But the process and scare and verbiage used to talk to me felt a little handmaids tale in the process- and in the old days you don't give a place like this your business. But the panic originated from that security call at the store that made it feel like something really terrible JUST occurred on my identity. So my day was just LOST to Verizon. 9 hours I cannot get back! (As I still had to go back to the store to pick up my phones.) Just be wary if you have a billing and mailing address that are different- be prepared for a circus- even though your 1st 3 hours are smooth.