TWO TIMES!! TWO TIMES!! Went to Sam's club and they had a deal "no money down" for certain I phones, cost us over 200.00 to pay for taxes?!? Needless to say, the dyslexic person at the kiosk, wrote down our address with transposed numbers! We waited all day for our phones! They never came, but we received a message that "delivery was attempted." It was attempted to the wrong address! Luckily, the person was nice enough to return the phones and we cancelled the order because we were not treated appropriately. 2nd Time: Yeah, we are gluttons for punishment.... I "Double Checked" that our address was correct and told the representative why. He assured the right address was now in the system. They were coming on Friday. Sat in my front room all day, got notice that "delivery was attempted". NOT HERE!!!! Once again, delivery was attempted to the SAME INCORRECT ADDRESS!!' We have decided the only way to get new phones will be through another carrier because TMobile sucks!! No pic because we never got product!! read more

My phone had been acting up; I got a free replacement. When, I got it back I gad to activate it but it still didn't work. I called T-mobile at Southpark Mall ( Colonial Heights, VA) and spoke to the manager Maryann; I told her my situation and she told me to come in and that she will help. Maryann went way and beyond, because I am not to savvy with tech/phones. I felt calm and she answered my questions about the phone even though I asked several questions. She was very professional. She knew exactly how to fix my phone; because I was in tears. She reassured me she could fix it and did. Bravo I would truly recommend her for issues with the phone or new phones. She is truly a professional. I am partially disable with crutches and she said, I wish I had somewhere where you could sit, but the ottaman was too low for someone who has Arthritis. So she said, I would try to do it quickly. She did in about 20 minutes; it was worth me standing. read more

I went to tmobile inside of the mall. The store manager Hugo waited on me. I ask for a certain tablet. He sold me one and lied to me. Only way I found out was by calling the 611 number for customer service. He raised my bil by lying to me. I went back the next day and he left while I was waiting for him to correct the mistake. He never came back. Another sales person had to correct the mistake. Do not go to that store. You will get ripped off by the store manger Hugo. He takes advantage of his customers by selling the wrong product. Go to tmobile by walmart for better service. It is a corporate store. Don't go to tmobile inside south park mall read more

What a great experience I had today getting an iPad and Apple watches today. The reviews didn't make me feel good about visiting the location at first but I came to find out that this location is under new management and change almost the whole staff from what the new manager Emilio was telling me. The visit was extremely professional and I will be recommending my friends to this location. read more

Came in. With a friend and his bill went from $100 to $800+! On some real ish.... the dude at the counter tried to find some resolution, but the MANAGER was on some other stuff trying to mess my boy over. I THOUGHT about switching service but if T- mobile does business like that NO THANKS! SO IN SUMMARY! T MOBILE is trash! Law suite! They stole his trade in and got amnesia even though he had receipts, tracking info proving they received it and spoke to customer service that directed him to a store for resolution. I cannot! Find another service provider. T-Mobile are crooks! read more

Had bad experiences with the phone quality of service. Not what I expected it was slightly disappointing that it didn't do better than thst