Heather was awesome, she helped me set up my phone after my old phone broke, I was having an issue…read morewith my service for the past 3 years and visited multiple tmobiles, no one can fix it. Heather finally got it done and I can fully use my phone without the service issue. Key was also a great help, I came in the day before to get the new phone but was in a rush and couldn't finish setting things up. She understood I was in a rush and got me right.

What a horrible day, turned amazing! I was stranded, out of state and with a defective phone…read more James, the Sr. Mobile Expert, knew exactly how to help me out of an awful situation. I could have been in and out, but was invited to stay while I got help to make sure that I would have all the services I needed to travel back home. Talk about customer service!

My Pixel 2 was on it's last legs and the Victra in Colonial Heights was the only location in the…read moreRichmond area that had the phone I wanted in stock. The sales rep named Lona was a pure pleasure to work with! She was polite, very informative, and I would recommend her to anyone in need of a new phone. Thanks!

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

Telcom has been my internet provider for over six years. The downtime I have experenced in that…read moretime has been minimal, but when it does happen, their response has always been exemplary. Their crews sometimes have had to work throughout the day and night to restore service, and all the while, customers are kept informed of their progress, along with an estimate of completion. Their customer service representatives are professional, kind, and helpful. I could not ask for a better company with which to do business. Judy Harrison

I'm a resident in a senior residence and we can ONLY use Telcom cable services! No other cable…read moreprovider is allowed! Telcom has a history of frequent outages and poor cable tv services. I am extremely disappointed with their service. Also I pay for internet access and it is extremely expensive for slow internet and frequent buffering. I do not recommend Telcom at all !

Unfortunately they were closed after their stores hours said they would be open. I needed their…read morehelp this morning after I accidently smashed the screen of my phone last night, fumbling out of bed. I came to the store at 10 am, and waited outside til 10:30. Called the store, no answer. I was able to get a new phone from the store In Petersburg, a very nice lady named Angel took care of me there.

I am deeply disappointed and disturbed by the behavior of an employee at this Cricket location. My…read morefather entered the store with my minor siblings seeking in-person support after phone customer service failed to help. My sister was translating for him. Instead of offering assistance, the employee immediately became verbally aggressive and insulting, accusing my father of being incompetent and impatient. The situation escalated when the employee threatened to call ICE and told my father to "go back to his country." This was not only racist and humiliating, but completely unacceptable--especially toward a family seeking help, with children present. For the record, Puerto Ricans are U.S. citizens. Beyond that, no one deserves to be treated this way. My great-grandfather fought in the Vietnam War, and my brother--son of the man who was insulted--is currently serving this country. The level of disrespect and ignorance displayed by this employee is appalling. Cricket should be ashamed to employ someone who behaves in such a volatile and discriminatory manner. I hope this is taken seriously, investigated, and addressed immediately. No customer should ever experience racism, threats, or harassment while simply asking for help.