Anything would be an improvement at this point. Second trip third store at least six employees but…read moreonly two customers being helped at a time. This stores more concerned about pushing plans and selling products than they are assisting existing customers.

Aside from there being only two employees visibly working, it was impossible to get any help the…read moresame day as I arrived. So, I was required to make an appointment to come back on another day by a very rude employee. Everything else about Verizon's service is fine, with the exception of their stores. Not sure where employees are hired from, but not one has been even a little bit helpful.

(I had to shorten this a lot because yelp wasn't letting me post the whole thing. so there's no…read morefull backstory. Sorry. Basically I ended up overpaying because my sim broke right after the first bill cycle that I had to set up a payment plan for cos I accidentally charged myself $1000 cos I used more than the plan allowed initially. There's a lot more to the story but yeah.) To anyone who's broke and sick of having to pay bills, if yo phone cut off randomly, just tell them your SIM card is broken. You get a new free SIM card and you might get a $50 credit. Don't even try to pay that bill until your service is working again cos you'll never get that money back. Anyways I have some screenshots from the agents. And yeah I was rude asl. I don't care. I was mad. All this money I'm spending on a broken sim when I got a car I need to fix. I told the people I wasn't mad at them and explained that I was upset with my situation before the chats ended. Except the first girl cos I didn't like her. That was the best I could do. You provide resources so people don't have to call so much and your resources are too busy tryna sell you the next phone. And shoot I'm a broke black woman and I'm left handed and I live in America. Everything be irritating me all the time. AT&T I want my money back. And in my account. Not no credits. Imma get a lawyer and imma sue yall.

This AT&T store scammed us into getting a 3rd line... went in with my wife to switch from Verizon…read moreto AT&T. Already had a phone line, so just needed to get a phone for wife and new number and port my Verizon number on. Instead sales guys pitches us on buy one phone get one free- tells us that it's like getting phone at half price. Short story.. 2 adults walk into this store... and walk out with 3 phone lines. Pretty slick - call AT&T and the help center is saying - sorry, but you're stuck with that 3rd line... on the hook for 30 months at $35 a month (for the line). That equals - $1k cost for a phone/line we don't need. AT&T is awful... it's fees. And nickel and dime. And some shady fine print bait and switches. Use them at your own risk.

Super quick service! Needed a replacement of my screen protector. 5 minutes, in and out. I…read morerecommend calling ahead to be sure they have your product in store. They also buy older people devices; inquire within for details. Located directly across from Dance's sporting goods in Colonial Heights. In the strip mall area.

Busted screen on Samsung Galaxy S6 and new screen was ordered and arrived in 21 hours. Colin &…read moreJeremiah were both super in ensuring the phone was operational after screen was replaced. They have iPhone replacement parts in stock too. I highly recommend them!! They do the following: Charging Port Repair Back Frame Repair Gaming Console Repair Headphone Jack Repair Laptop Repair Battery Replacement Microphone Repair Water Damage Repair Camera Repair Camera Repair Same Day Services System Failure Repair Trade-Ins & Buybacks Button & Switch Repair Digitizer Repair Glass Screen Repair Headphone Repair LCD Repair Mobile Phone Repair Unlocking Services Personal Computer Repair Phone Repair Printer Repair Speaker Repair Tablet Repair

My Pixel 2 was on it's last legs and the Victra in Colonial Heights was the only location in the…read moreRichmond area that had the phone I wanted in stock. The sales rep named Lona was a pure pleasure to work with! She was polite, very informative, and I would recommend her to anyone in need of a new phone. Thanks!

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

So after reading what Justin the owner had posted, I apologize for the negative review posted of…read morethe situation. I cannot, in good conscience, put any blame on this company after it was clearly laid out. I do, however, wish I hadn't wasted money to not have it fixed but that's on me, not them. Thank you for explaining the circumstances, appreciate it!

Did an amazing job repairing my phone. The price was a bit steep, but it did beat purchasing a…read morewhole new Samsung phone.