Heather was awesome, she helped me set up my phone after my old phone broke, I was having an issue…read morewith my service for the past 3 years and visited multiple tmobiles, no one can fix it. Heather finally got it done and I can fully use my phone without the service issue. Key was also a great help, I came in the day before to get the new phone but was in a rush and couldn't finish setting things up. She understood I was in a rush and got me right.

What a horrible day, turned amazing! I was stranded, out of state and with a defective phone…read more James, the Sr. Mobile Expert, knew exactly how to help me out of an awful situation. I could have been in and out, but was invited to stay while I got help to make sure that I would have all the services I needed to travel back home. Talk about customer service!

Everything was great I was expecting 2-4 hours on repair time and thank you Jonathan he got my…read morephone ready in an hour he was great with communication and very friendly.right?

Super quick service! Needed a replacement of my screen protector. 5 minutes, in and out. I…read morerecommend calling ahead to be sure they have your product in store. They also buy older people devices; inquire within for details. Located directly across from Dance's sporting goods in Colonial Heights. In the strip mall area.

So after reading what Justin the owner had posted, I apologize for the negative review posted of…read morethe situation. I cannot, in good conscience, put any blame on this company after it was clearly laid out. I do, however, wish I hadn't wasted money to not have it fixed but that's on me, not them. Thank you for explaining the circumstances, appreciate it!

Did an amazing job repairing my phone. The price was a bit steep, but it did beat purchasing a…read morewhole new Samsung phone.

I went to Best Buy yesterday and today. I ask the two ladies as you come in to send me someone in…read morethe Ring camera area. I waited for about 15 minutes nobody ever came. I went back today and it seems as though they are severely short staffed. I waited again today, I was at least acknowledged, but it seems the wait in there and the lack of customer service along with past experiences have taken a toll on my experiences there. One of the customer there waiting as well said, from experience you can get the Ring camera at Home Depot or Lowe's for the same price, so I will be going tomorrow to buy one. I never thought I would say this, but Best Buy's customer care has fell along the wayside. I didn't even want to give them one star.

I needed a monitor today and was assisted by Colton. He was extremely helpful in helping make a…read moregood purchase. He also helped me in putting together the monitor ensuing it worked and was compatible to my laptop. He was friendly and polite and would def going back for any other products I need in the future.

TWO TIMES!! TWO TIMES!! Went to Sam's club and they had a deal "no money down" for certain I…read morephones, cost us over 200.00 to pay for taxes?!? Needless to say, the dyslexic person at the kiosk, wrote down our address with transposed numbers! We waited all day for our phones! They never came, but we received a message that "delivery was attempted." It was attempted to the wrong address! Luckily, the person was nice enough to return the phones and we cancelled the order because we were not treated appropriately. 2nd Time: Yeah, we are gluttons for punishment.... I "Double Checked" that our address was correct and told the representative why. He assured the right address was now in the system. They were coming on Friday. Sat in my front room all day, got notice that "delivery was attempted". NOT HERE!!!! Once again, delivery was attempted to the SAME INCORRECT ADDRESS!!' We have decided the only way to get new phones will be through another carrier because TMobile sucks!! No pic because we never got product!!

My phone had been acting up; I got a free replacement. When, I got it back I gad to activate it but…read moreit still didn't work. I called T-mobile at Southpark Mall ( Colonial Heights, VA) and spoke to the manager Maryann; I told her my situation and she told me to come in and that she will help. Maryann went way and beyond, because I am not to savvy with tech/phones. I felt calm and she answered my questions about the phone even though I asked several questions. She was very professional. She knew exactly how to fix my phone; because I was in tears. She reassured me she could fix it and did. Bravo I would truly recommend her for issues with the phone or new phones. She is truly a professional. I am partially disable with crutches and she said, I wish I had somewhere where you could sit, but the ottaman was too low for someone who has Arthritis. So she said, I would try to do it quickly. She did in about 20 minutes; it was worth me standing.

Unfortunately they were closed after their stores hours said they would be open. I needed their…read morehelp this morning after I accidently smashed the screen of my phone last night, fumbling out of bed. I came to the store at 10 am, and waited outside til 10:30. Called the store, no answer. I was able to get a new phone from the store In Petersburg, a very nice lady named Angel took care of me there.

I am deeply disappointed and disturbed by the behavior of an employee at this Cricket location. My…read morefather entered the store with my minor siblings seeking in-person support after phone customer service failed to help. My sister was translating for him. Instead of offering assistance, the employee immediately became verbally aggressive and insulting, accusing my father of being incompetent and impatient. The situation escalated when the employee threatened to call ICE and told my father to "go back to his country." This was not only racist and humiliating, but completely unacceptable--especially toward a family seeking help, with children present. For the record, Puerto Ricans are U.S. citizens. Beyond that, no one deserves to be treated this way. My great-grandfather fought in the Vietnam War, and my brother--son of the man who was insulted--is currently serving this country. The level of disrespect and ignorance displayed by this employee is appalling. Cricket should be ashamed to employ someone who behaves in such a volatile and discriminatory manner. I hope this is taken seriously, investigated, and addressed immediately. No customer should ever experience racism, threats, or harassment while simply asking for help.

Anything would be an improvement at this point. Second trip third store at least six employees but…read moreonly two customers being helped at a time. This stores more concerned about pushing plans and selling products than they are assisting existing customers.

Aside from there being only two employees visibly working, it was impossible to get any help the…read moresame day as I arrived. So, I was required to make an appointment to come back on another day by a very rude employee. Everything else about Verizon's service is fine, with the exception of their stores. Not sure where employees are hired from, but not one has been even a little bit helpful.