What a horrible day, turned amazing! I was stranded, out of state and with a defective phone…read more James, the Sr. Mobile Expert, knew exactly how to help me out of an awful situation. I could have been in and out, but was invited to stay while I got help to make sure that I would have all the services I needed to travel back home. Talk about customer service!

THE BEST CUSTOMER SERVICE came from Jazlyn!! She was friendly, courteous and professional! She made…read morethe customer WANT to spend money knowing they were getting what they want. Very helpful. Quick. Knowledgeable. Great service from her.

Super quick service! Needed a replacement of my screen protector. 5 minutes, in and out. I…read morerecommend calling ahead to be sure they have your product in store. They also buy older people devices; inquire within for details. Located directly across from Dance's sporting goods in Colonial Heights. In the strip mall area.

Busted screen on Samsung Galaxy S6 and new screen was ordered and arrived in 21 hours. Colin &…read moreJeremiah were both super in ensuring the phone was operational after screen was replaced. They have iPhone replacement parts in stock too. I highly recommend them!! They do the following: Charging Port Repair Back Frame Repair Gaming Console Repair Headphone Jack Repair Laptop Repair Battery Replacement Microphone Repair Water Damage Repair Camera Repair Camera Repair Same Day Services System Failure Repair Trade-Ins & Buybacks Button & Switch Repair Digitizer Repair Glass Screen Repair Headphone Repair LCD Repair Mobile Phone Repair Unlocking Services Personal Computer Repair Phone Repair Printer Repair Speaker Repair Tablet Repair

So after reading what Justin the owner had posted, I apologize for the negative review posted of…read morethe situation. I cannot, in good conscience, put any blame on this company after it was clearly laid out. I do, however, wish I hadn't wasted money to not have it fixed but that's on me, not them. Thank you for explaining the circumstances, appreciate it!

Did an amazing job repairing my phone. The price was a bit steep, but it did beat purchasing a…read morewhole new Samsung phone.

I needed a monitor today and was assisted by Colton. He was extremely helpful in helping make a…read moregood purchase. He also helped me in putting together the monitor ensuing it worked and was compatible to my laptop. He was friendly and polite and would def going back for any other products I need in the future.

Bought an open box tv on December 31st excited to watch some Netflix and chill! The package label…read moresaid all accessories were included. Open the box and the legs are missing. You call the store and no one will help you. The direct your call to a customer services representative. The customer service department tells you they can't help you because the product was purchased in store. I have talked to two people from the store and been put through the same process of being transferred to the online purchase support. I live 45 minutes from the store and do not want the aggregation of boxing up a tv and taking it all the way back. Do not purchase anything open box it is a pain in the ass if something goes wrong. Hope this helps someone looking for a good deal. I do not recommend buying anything from them and will be canceling my Best Buy credit as soon as possible.

TWO TIMES!! TWO TIMES!! Went to Sam's club and they had a deal "no money down" for certain I…read morephones, cost us over 200.00 to pay for taxes?!? Needless to say, the dyslexic person at the kiosk, wrote down our address with transposed numbers! We waited all day for our phones! They never came, but we received a message that "delivery was attempted." It was attempted to the wrong address! Luckily, the person was nice enough to return the phones and we cancelled the order because we were not treated appropriately. 2nd Time: Yeah, we are gluttons for punishment.... I "Double Checked" that our address was correct and told the representative why. He assured the right address was now in the system. They were coming on Friday. Sat in my front room all day, got notice that "delivery was attempted". NOT HERE!!!! Once again, delivery was attempted to the SAME INCORRECT ADDRESS!!' We have decided the only way to get new phones will be through another carrier because TMobile sucks!! No pic because we never got product!!

My phone had been acting up; I got a free replacement. When, I got it back I gad to activate it but…read moreit still didn't work. I called T-mobile at Southpark Mall ( Colonial Heights, VA) and spoke to the manager Maryann; I told her my situation and she told me to come in and that she will help. Maryann went way and beyond, because I am not to savvy with tech/phones. I felt calm and she answered my questions about the phone even though I asked several questions. She was very professional. She knew exactly how to fix my phone; because I was in tears. She reassured me she could fix it and did. Bravo I would truly recommend her for issues with the phone or new phones. She is truly a professional. I am partially disable with crutches and she said, I wish I had somewhere where you could sit, but the ottaman was too low for someone who has Arthritis. So she said, I would try to do it quickly. She did in about 20 minutes; it was worth me standing.

I am deeply disappointed and disturbed by the behavior of an employee at this Cricket location. My…read morefather entered the store with my minor siblings seeking in-person support after phone customer service failed to help. My sister was translating for him. Instead of offering assistance, the employee immediately became verbally aggressive and insulting, accusing my father of being incompetent and impatient. The situation escalated when the employee threatened to call ICE and told my father to "go back to his country." This was not only racist and humiliating, but completely unacceptable--especially toward a family seeking help, with children present. For the record, Puerto Ricans are U.S. citizens. Beyond that, no one deserves to be treated this way. My great-grandfather fought in the Vietnam War, and my brother--son of the man who was insulted--is currently serving this country. The level of disrespect and ignorance displayed by this employee is appalling. Cricket should be ashamed to employ someone who behaves in such a volatile and discriminatory manner. I hope this is taken seriously, investigated, and addressed immediately. No customer should ever experience racism, threats, or harassment while simply asking for help.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Colonial Heights store today.

Anything would be an improvement at this point. Second trip third store at least six employees but…read moreonly two customers being helped at a time. This stores more concerned about pushing plans and selling products than they are assisting existing customers.

Aside from there being only two employees visibly working, it was impossible to get any help the…read moresame day as I arrived. So, I was required to make an appointment to come back on another day by a very rude employee. Everything else about Verizon's service is fine, with the exception of their stores. Not sure where employees are hired from, but not one has been even a little bit helpful.