I have always had great service at CPR in Midlothian. Christian is always very helpful and…read morefriendly. I thoroughly recommend this location on Rittenhouse dr.

Excellent service as always definitely recommend coming here to get a screen protector and camera…read morelens cover they offer lifetime warranty on there products and it definitely works no questions asked came in since my phone flew off my motorcycle and got ran over by multiple cars got phone fixed came back here to get screen protector and lens cover expecting to pay but did not have to since I already purchased it once this is my 3rd time returning for new protectors with out any defects of the product all on my own from working

Been here a couple of times. First was because my wife broke the screen on her iPhone 7. The latest…read moretime was because the battery was swollen and not charging on the iPhone 6 that we use for a home phone. Both repairs were completed by a young guy, very pleasant, courteous and knowledgeable, he even laughed at my bad jokes. Both repair were completed in less than 30 minutes. My wife's phone repair cost $80 and she's had no problems at all since the repair ( about 2 months). The battery on the other phone was done for $45. Parts were $25 and labor $20. Verizon wanted $40 just for their battery! Definitely recommend iRite to anyone who needs their iPhone repaired.

Went here yesterday around 6pm. I forgot the rep's name but it was a wonderful experience. Very…read moreprofessional and prices are reasonable. iPhone 12 battery replaced in a little over half an hour. He even cleaned my charging port. Great company to deal with!

So after reading what Justin the owner had posted, I apologize for the negative review posted of…read morethe situation. I cannot, in good conscience, put any blame on this company after it was clearly laid out. I do, however, wish I hadn't wasted money to not have it fixed but that's on me, not them. Thank you for explaining the circumstances, appreciate it!

Did an amazing job repairing my phone. The price was a bit steep, but it did beat purchasing a…read morewhole new Samsung phone.

I've been having issues with my lightning port to the point my phone wasn't charging at all…read more Called, they said they had a replacement, so I went out to the store. As with most like stores, its footprint is rather small but large enough and clean enough for what they do. Told the individual my problem. After entering my information, he asked about the symptoms and suggested it might be dirt. He pulled out a tool, cleaned out the port and the port functioned. The price? Nothing! This is customer service, an all too often lost art. As such, they have gained a new and loyal client who will return when the need arises!

I was completely lost forgot this service existed. The people were complete professionals and…read morelifesavers!!!

I stopped because my phone kept telling me it needed fixed - that it had a virus. They fixed it in…read moreminutes. Thank you sooo much. We are not tech savvy so when something like this occurs just drives me nuts. We definitely will tell others.

Took my gaming pc to get checked out because it wasn't turning on anymore. That was about 2 weeks…read moreago and I still don't have my PC. They told me I need to replace the power supply as well as the graphics card even though my cpu has integrated graphics and has ran without a card before. It doesn't take over a week to get a part shipped, and it certainly doesn't take 2 weeks to find out what's wrong with it. Every step of the way they have either blown me off or told me I need to keep waiting. I won't be going back to this place and I recommend you find somewhere else to get repairs done. I'm still waiting on a call back for the tenth time now. Don't waste your time and money on this place.

I have a Samsung Galaxy 10 which needed a new battery. Walk in quoted me the best price of 3 other…read moreshops and did the replacement in 30 min.

This is from January 2024:…read more On their website tailoreddata.com, they mention free quotes, while recognizing their 30+ years in business and positive reviews. I took in my hard drive and explained my issue to David and how disappointed that the place I took it to originally, weren't able to recover my data. He said it would take 3-5 business days. Feeling that there was a chance in fixing my computer, I asked if I could pay now (which was $150) and left. David calls shortly after to ask questions regarding the hard drive. I'm put on hold so he could talk to the tech guy (whom I never saw, but assumed he was in back). David then told me it couldn't be fixed based on their diagnosis. I come back thinking I'd be refunded, since I paid to what I thought was towards the repair. When confronted, David apologized and shrugged it off, admitting he forgot to mention it. I would've asked to speak to someone else, but a customer was there and I don't like causing scenes. Not only did I pay $150 for a quote advertised as free, they took all of 20 minutes to diagnose something I already knew that it wasn't likely to be fixed. I decided to send an e-mail questioning this.. The following are selected parts of the replies by Kevin the owner: Our website: www.tailoreddata.com does not say anything about free quotes. Even on computer repair jobs, we don't do free quotes. We haven't done them in over 20 years. We should have given you a reference to a couple of companies that can recover your data as you are correct, all data can be recovered unless it has been physically modified. Escalating the complaint is your choice. Nothing to do with being mad or angry. People can have disagreements without anger. I feel that you are nitpicking on this "quote" thing. We quote the obvious fix. If you brought in a phone with a broken screen, we quote you the cost of replacing the screen. If you bring in a laptop with a virus, we quote the cost of removing the virus. We don't do the job and then issue a quote. If you were told the amount for the job, that is a quote. _____________________________________ I've never had any major computer issues that I couldn't fix until now. I didn't know how serious data recovery could be at times. I came in for a second opinion, because of your years in business and positive reviews. All I asked was if my hard drive could be recovered. Instead, I feel taken advantage of paying $150 for what I thought would be toward the repair. I never asked them to fix it. My point is the website says free quotes. If they no longer do them, why is it still on the website? It bothers me that a 30 year old business that admitted their mistake, would risk a negative review, instead of attempting to resolve the issue.

Been a while since I had brought a computer into Tailored Data Solutions. Couldn't even open the…read morelaptop anymore because the hinges were all busted up. Excellent service. They said that the studs that the hinges screw into were broken. It was fixed for $185. Awesome job.

I bought a cell phone there. I was helped by Drey and J. Drey is the most patient and professional…read moreperson I have had dealings with. I would recommend him. There was a woman working there. I don't know her name but I don't think I would have purchased a phone from her. She didn't appear to be very professional.

Normally they have good customer service. I don't know what happened but tonight their customer…read moreservice was beyond awful. I lost my voice at my job and had come in to transfer my data to my new phone. The person working showed no compassion and expected me to squeak out what I needed instead of trying to accommodate my situation. He helped me with the data transfer and then I needed help with the phone trade that was supposed to have been processed with my online order for my new phone and then said they don't do phone trades. He also continued to act like my issues were not his problem. My mother came into the store and was appalled. He was brushing her off and she had to help me communicate with him multiple times I needed help with the screen protector. When we needed help with the adapter for the phone, he tried to sell her one of the more expensive ones in the store. In the end, we left extremely upset and my mom ended up having to call customer service for help. As someone who has worked retail over five years, I am extremely disappointed in the people who worked that night. I seriously hope they can get their act together.