When I first got a cell phone. T-Mobile was great. As an elderly customer they were very patient always assisted me with the issues I had. Therefore, I convinced my son to switch to T-Mobile after being with his company for a very long time. This morning I walked in the Collierville TN store and one associate was sitting at a table assisting someone. I am accustomed to Good Morning. I will be with you as soon as I can. He said nothing. So, I sat at a table. 10 minutes later he went to the back. Again, not a word. Then Rachelle comes out with not an unpleasant attitude. I explained my issue. It took me a few seconds to show her (I am now 85 years old) and she was again in a very rude matter told me it was probably an update issue. Telling me she could not help me because it was not a T-Mobile problem. Which is fine, but a little friendlier tone would have been nice. My husband says that is the way things are now a days but I refuse to believe it. We still have more than one provider. I retired from TJMaxx as regional customer service trainer and know than it only takes a second to be kind. read more

I dropped 2 different providers, got a new phone and have great service from T Mobile for less than I was spending on the 2 other vendors. I disliked the 2 dropped providers and love my T Mobile decision. read more

I came in to return the WiFi box. Staff was very helpful and wasn't being pushy with why I didn't chooses their service. Very professional and friendly. read more

Unprofessional associate and manager, argumentative, clearly did not want my business. They should not work with the public

My wife & I walked into the store to purchase , not lease , new phones, there were no other customers in the store. We were not greeted , we mentioned we were looking for new phones, the representative barely acknowledged us..said she was logging into her computer.... After 10 min of NO help, we left, went to AT&T where we not only were waited on as soon as we walked in but the customer service in the carriage crossing AT&T was fantastic.. We switched services right then... we had been with sprint for over 15 years... the attitude, apathy & customer service of this store is typical for this town... will never do business again w sprint/t mobile read more