Terrible customer service. I purchased a new watch and phone. The initial representative told me what to do once the watch and phone arrived. When the new products arrived, the second representative was extremely rude, I was told the first representative was new, didn't know what she was doing. He then explained it wasn't his job to help me. read more

I just spent an HOUR sitting in a chair WAITING for customer service to answer the phone at the store! The recording said wait times are between 10 to 20 minutes . HA! I knew I would be waiting on my own call BUT the store has the same issues????!!!aAlso, forget getting a call back if you decide to leave your number ! IF you want to make a payment....NO problem.... call , text, or go online! my coverage is pathetic and customer service is non existent! The store employee tried his best to assist me without success. I spent An HOUR of my time waiting for assistance on the 1800 number! I left! I will be looking for a new provider! This kind of treatment is unacceptable! What's your problem AT'&T? Not enough money to staff your business!!! read more

This is the worst location. Overall these team members are there to upsell not trouble shoot an issue. We worked with Daniel. Very rude experience. read more

AT&T customer service wait times are extremely high, at times their customer service representatives have been rude or unable to reach a resolve to situation. read more

The sales reps are lazy as well as the manager. I had placed an online order to upgrade my phone. The order was canceled due to security reasons. The email stated to go to an AT&T store to present my id. I did exactly as told. The rep stated he could not reorder the phone I had originally ordered. Understood it was out of stock. So he brought out another phone (less gb). Told me that he would put the phone in the back with my name on it. Needless to say that store sold it. Got an attitude because I placed an order online to pick it up in 2 hrs. When it was time to pick it up, he canceled my order stating out of stock. Customer service was on the phone and asked them to recheck my account to place the order again. Rep stated he did and he did not. Lazy lazy!! Manager was sitting next to us and never even tried to help me. However, if you go in the store with your butt hanging out, they will actually give you VIP and take you to the back. read more

Horrible service No sense of urgency No one offers to sign you up got the waiting list Slow Slow Slow Staff goes in the back So as not to have to wait on customers After 30 minutes I left and headed to Apple I won't be back read more

Tried going twice for service & help. Each time, customer service workers were dismissively rude at check in. Waited 20 minutes first time & had to leave to make an appointment. Went today & had to check in myself due to workers sitting at table & not doing car checks in a timely fashion---two of them spent about 10 minutes talking with each other instead of working down their requests. Once they got to me, they informed me that I had to do mail in rebate. This could have been handled at check in if they would take 2 seconds to actually communicate instead of just trying to shuffle people off....waited 30-40 extra minutes to find out this information. Customer service & kindness go a long way....don't expect it at this store sadly. read more

We used to go to BestBuy for our phones but we had some issues so we started coming here for all our phone needs. It works out since this place is closer. It's small though and the selection isn't as big as at other places. But it's still good. read more

Walked in talked to the receptionist named Shay, she told me it would be about a 15 minute wait, waited 15 minutes and I was number 6 on the list. Let her know went to eat at Firehouse, and that I would be back. Came back and I was #3 on the list. Eat and waited another 20 minutes. Saw my name disappeared and asked the manager named Meredith about it. She said I left Firehouse and didn't come back in time, I said I came back and my name was on the list and was there for 15 minutes and disappeared. She said I would have to wait again. I don't have time to wait longer as I had to work. I took off work temporarily to get this issue sorted out. I will never come back to this location as they are very disorganized. read more

The salesman I dealt with had a good attitude, very friendly and attentive, but he must have been a new hire. Because he was very misinformed about the information that he was giving to me & my wife, since we nothing of offers & promotions that they provided we trusted what was being told to us by him. A day goes by and there was no update to our previous account so we called the customer services hotline to find out the deal that the salesman gave us was nonexistent. We informed him and his supervisor (who was oblivious to the fact that they were the in the wrong) but the salesman himself apologized repeatedly and even try to help with the situation by offering to refund us using the money out of his own pocket. While the supervisor who refuse to even hear our let alone her own salesman side of the story relentlessly denies the claim and now we're out of $200 with nothing to show for it all because she didn't want her store to take a $300 hit for a return. If there was a negative rating I could give this store I would just based on the supervisor alone, she was rude and condescending, I personally wouldn't recommend that particular store to anyone I know. read more

Unimpressed with the customer service. The rep acted like he didn't have the time to help us or answer our questions. Store was not busy, but he was too busy watching the basketball game... read more

While I still think AT&T is garbage and I wish every CEO would jump out of a 50 story building, the customer service I got from Kimberly at this location was great. And although she couldn't help me in the store because they no longer have access to home account stuff (once again, go jump CEOs no one will miss you) she did tell me the right way to reach the right person when I called in. Other than the pillaging ATT did on my bank account, I was able to relatively quickly get my issue taken care of. read more

Walk in about 1:30 pm and check in. Hanging out at the number 1 spot for a while. See people with AT&T name tags walking around not helping anyone. 46 mins later, I'm now number 2 in line. Not sure what happened and people with name tags still walking around, drinking water from the fountain, playing on their iPads, and laughing, STILL walking around. Maybe I'm not doodied up enough to get service at this location, but I work nightshift and I'm freaking tired from taking care of sick ICU patients all night long. I just want to upgrade my phone people. I know exactly what I want. I tried to take care of business online with Javier, the AT&T phone rep. He said for this certain deal I must go into the store. Geez o'Petes!!! This is ridiculous. read more

This store lacks customer service skills!!! Granted I went in 30 minutes before closing (because I didn't know they closed at 7 on a Friday night), there were 4 associates helping people. I kept seeing employees coming out of the back and leaving and there were a number of people waiting!! Nobody was in hurry to help us and all I wanted was an upgrade. Seems like the 3 associates that were still left were taking their sweet time in hopes that most of us would leave, and we did!!!! read more

I have a warning to all seeking service advise. The main job priority is to sell. Services and phones. I was sold on Direct Now TV as a great option. All I was asked was if I had a Smart TV. I got the service, but could never fully connect. After 3 months I scheduled a service call to get a tech to help me. Guess what , my 4 yr old Smart TV did not have the necessary app to use this service. I cancelled Direct Now and went back to the original Direct TV. That was in July/ early August. This week I noticed a draft from my bank acct for Direct Now TV. They were still billing me. The sales rep at ATT that put me back into regular Direct TV said nothing about me going into website for Direct Now to manually stop the auto debit for service I was no longer receiving. 3 months later and I cannot get refund for charges on a service I was obviously not receiving. Always remember: they are SALES people, not service. I can not recommend DirectNow at all and ATT is only about selling. Beware read more

I took my father-in law to the at&t store on Poplar in Collierville, Tn., I've been to this store when I was an at&t customer years ago, this store and the Hacks Cross store are the reasons that I left at&t for good, not poor but rotten customer service, blacks, whites, and hispanics agents are biased and prejudiced toward black customers and actually believe that we should be proud to come into the store to see their cheap grins while they are stinking up the place and make you wait for service. My father-in-law had just had knee surgery and I had to hold the door for him, when we entered some people looked at us entering probably because he was using a walker. We went to the nearest area near the door so he could sit down, he waited about 25 minutes and then a white couple came in and the hispanic agent rushed over to them and said "we will be with you in just a second" and she happened to be at the table next to us waiting on another customer who was already there so I walked over to her and asked her "how many seconds will it take for us to be waited on" and she replied "I'm just a volunteer and you have to check in", so I went looking for some place to sign in or get a number, didn't find it and asked another agent where do I check in and she said "they will check you in" referring to all of the agents running around with tablets, now getting close to 30 minutes and 3 more whites have came in and they were greeted with "we will be with you in just a second" and I kept tabs on everyone that came in behind us and told my father-in-law that if anyone that came in behind us get waited on I was going to make that whole environment unpleasant and he asked me to stay calm and don't make a scene. I believe that room is monitored, because all of a sudden an agent came out the back that we had not seen all the time we were there to wait on us and within seconds all of the whites were waited on within 5 minutes or less versus our 30 minutes. My father-in-law had been paying $110,00 per month for over 10 years for flip phone service, just minutes and no texting or internet service. This company is crooked to the bone and the customer service agents are for the most part rotten to the core and have the gall to be biased. I saw a picture of the office mgr. and he appears to be black, we already know that whites and hispanics and asians can be racist but the nerve of blacks to have no courtesy or respect but a lot racial bias toward their own, I guess at&t trained them well. read more