They are great as long as you are buying into their sales pitch of saving you money but once we…read morereviewed everything, we decided to return 2 items the following day. They were so unprofessional, I felt like I was being attacked, they wanted to argue, etc. Fortunately, I had called AT&T prior to going in and knew my rights. To top a horrible experience off, the 17 Pro I purchased won't hold a charge. It too will be going back. I told them it wouldn't hold a charge when I took the items back, they didn't or wouldn't address the issue. IF you have no choice but to go to that location, avoid the manager Ashlyn & the employee, Nellon at all cost. Nellon mentioned they were trying to fire him for being late all the time, etc. If he acts like he did to me when I made my return, I understand why.

Terrible customer service. I purchased a new watch and phone. The initial representative told me…read morewhat to do once the watch and phone arrived. When the new products arrived, the second representative was extremely rude, I was told the first representative was new, didn't know what she was doing. He then explained it wasn't his job to help me.

I dropped 2 different providers, got a new phone and have great service from T Mobile for less than…read moreI was spending on the 2 other vendors. I disliked the 2 dropped providers and love my T Mobile decision.

When I first got a cell phone. T-Mobile was great. As an elderly customer they were very patient…read morealways assisted me with the issues I had. Therefore, I convinced my son to switch to T-Mobile after being with his company for a very long time. This morning I walked in the Collierville TN store and one associate was sitting at a table assisting someone. I am accustomed to Good Morning. I will be with you as soon as I can. He said nothing. So, I sat at a table. 10 minutes later he went to the back. Again, not a word. Then Rachelle comes out with not an unpleasant attitude. I explained my issue. It took me a few seconds to show her (I am now 85 years old) and she was again in a very rude matter told me it was probably an update issue. Telling me she could not help me because it was not a T-Mobile problem. Which is fine, but a little friendlier tone would have been nice. My husband says that is the way things are now a days but I refuse to believe it. We still have more than one provider. I retired from TJMaxx as regional customer service trainer and know than it only takes a second to be kind.

is it possible to leave a lower than a single star? if I could I woul. being forced into the store…read morebecause what I needed to do couldn be done online. it's taken them over an hour and the 2 people in the store dealt with exactly one single customer. Then they tell me it's not their fault because one of them was training. So to sum up, awful customer service, excuses and incompetence. I wouldn't recommend in anyway shape or for, actively avoid.

Extremely shady folks working at this location. I ordered two phones through the store. Had…read moreconfirmation from UPS and Verizon that phones had been delivered but the employees at the store claimed order was canceled. Checked with Verizon and that wasn't the case. The employees claimed since the order was 'canceled' (which is false), they sold off the devices. The new iPhones are difficult to get quickly because of back orders so my assumption is they sold it to their friends and family. Shame on them.

Haven't changed their hours to possibly permanently closed bc we're staying at Courtyard Marriott…read moreneeding assistance with our iPhone and they haven't been all day. ‍

Great staff, very helpful and patient with my husband and myself about the process of connecting…read moreour lines together. I would recommend this location over others. Hours are better and they treat you kindly. Professional and want to make this easier on you. I was rude at first because of frustration from other locations and online support but they still treated me in a good way.

These guys did quick work fixing my camera screen. I had cracked it up pretty good and it was…read moreaffecting my pictures a little. It was cheaper than I expected and they called me when the part came in. I only had to drop it off for about an hour so we ran errands while they worked on it. The guy made sure to tell me what to do to make sure it set and didn't fall out. They did a great job and I appreciated it.

I Went to phone kings to fix my Apple Watch that had no screen. They fixed it within 2DAYS and it…read moreworks perfectly so EXCITED and so cheep. TOTALLY RECOMMEND IT!!!!