After having issues with my SIM card, I spoke with Metro customer service support whom advised me…read moreto go to this specific location and obtain a new SIM card free of charge. I was instructed that notes were added to my account and there would be no issues once the store opened obtaining my new SIM card. I arrived at the store and the clerk, James, was rude from the word GO! I explained to him that notes were added to my account and that I should not be charged for the new SIM card. He proceeded to tell me that they are a franchise and there would be a charge and that the supervisor I spoke with at Metro customer service DID NOT tell me any such thing. Lets just be clear that the new SIM card is ONLY a $10 charge, so why would I make up such a thing?!?! Also, yes I can easily pay the $10 charge but it is the principle that what I was told should be honored. The clerk in the store continued to call me a liar stating that there was no way I was ever told such a thing, he then told me I could call customer service back. I did just as he asked! The rep on the phone stated she did not see any notes entered by the supervisor but again, WHY WOULD I MAKE THIS UP, IT IS $10!!!!! Obviously, I was told incorrect information this morning by the customer service supervisor. I even verified 3 times with her on the phone that there would be no issues as long as I went to the store address she gave me. So, after wasting countless hours of my time, I told James the clerk in the store just charge me and let me go on my way. He then proceeded to tell me , " Told you so"! This is not way to treat any customer that walks into your store! Learn some customer service skills! To treat a long time customer with such disrespect and to be this unhelpful over $10 is the MOST ridiculous thing I have ever encountered! I will NEVER enter this store again and will encourage others to seek business elsewhere! There is another location in town and if I were you I would definitely do business there! If I had not been told to go to this specific location I would have went to the other location. I have conducted previous business there and they KNOW how to take care of customers! This was my first and LAST time entering this location! I would like to recommend the owner take the time to put his staff, like James, through customer service training because they certainly need it!

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