After having issues with my SIM card, I spoke with Metro customer service support whom advised me…read moreto go to this specific location and obtain a new SIM card free of charge. I was instructed that notes were added to my account and there would be no issues once the store opened obtaining my new SIM card. I arrived at the store and the clerk, James, was rude from the word GO! I explained to him that notes were added to my account and that I should not be charged for the new SIM card. He proceeded to tell me that they are a franchise and there would be a charge and that the supervisor I spoke with at Metro customer service DID NOT tell me any such thing. Lets just be clear that the new SIM card is ONLY a $10 charge, so why would I make up such a thing?!?! Also, yes I can easily pay the $10 charge but it is the principle that what I was told should be honored. The clerk in the store continued to call me a liar stating that there was no way I was ever told such a thing, he then told me I could call customer service back. I did just as he asked! The rep on the phone stated she did not see any notes entered by the supervisor but again, WHY WOULD I MAKE THIS UP, IT IS $10!!!!! Obviously, I was told incorrect information this morning by the customer service supervisor. I even verified 3 times with her on the phone that there would be no issues as long as I went to the store address she gave me. So, after wasting countless hours of my time, I told James the clerk in the store just charge me and let me go on my way. He then proceeded to tell me , " Told you so"! This is not way to treat any customer that walks into your store! Learn some customer service skills! To treat a long time customer with such disrespect and to be this unhelpful over $10 is the MOST ridiculous thing I have ever encountered! I will NEVER enter this store again and will encourage others to seek business elsewhere! There is another location in town and if I were you I would definitely do business there! If I had not been told to go to this specific location I would have went to the other location. I have conducted previous business there and they KNOW how to take care of customers! This was my first and LAST time entering this location! I would like to recommend the owner take the time to put his staff, like James, through customer service training because they certainly need it!

From the owner: Switch today & enjoy America's largest 5G network.read more

At first, I was really upset with the poor job done, and wrote my first bad review here. After a…read morefew days, I was contacted by the Vice President of Operations by the name of Tim. Like a professional, he reached out and asked about what needed to be corrected. On the same day that I had talked to him, he had the technician out to correct the problem. They did absolutely everything I had asked them to do. As a person in the service industry, mistakes happen all the time, but I am very happy that they owned up to the responsibility and corrected it. Thank you very much.

We have used NT for 10 years and could not be happier. We just had our phones go down, tech was…read morehere in twenty minutes and fixed it for about 100.00 We are a not profit legal clinic, so being down is bad. I would highly recommend this company.

Make sure I don't know Spanish before y'all start talking shit my card will accept thank you y'all…read morehave horrible costumer service:)

From the owner: Metro by T-Mobile launches with new all-unlimited plans, including a plan that features Amazon…read morePrime, making it the only U.S. prepaid wireless brand to include all the shopping and entertainment benefits of Prime. Plus, the first and only wireless brand to include Google One, a membership with expanded cloud storage and mobile backup.

Twenty Nine Eleven Constr. did a fabulous job on our mounting install! The owner was kind,…read morecourteous and professional and answered all of my questions. I would recommend this company to anyone!!

From the owner: Mission Its mission is to provide safe, convenient, and…read morereliable network installation and construction solutions while ensuring that there is no risk of poor service results or financial losses to foster a positive working relationship among employees and customers. Vision We aim to provide excellent service with integrity and accountability to establish ourselves as the most trusted name in the telecommunication installation and construction industry. We have always been striving for excellence via continual development and an ethical approach. Values We are passionate about what we can and will do. We innovate to succeed with excellence. We prefer customers’ choice The sustainability of resourced materials is our priority. Innovation in sustainable trends and fashion is thoroughly checked. Transparency and integrity are the key factors of our services. Exceptional high-quality services are provided to loyal customers