BEWARE
Had a sheepskin rug that needed to be cleaned and during one of my travels up Miramar Road, I noticed this place that advertised sheepskin product cleaning. Upon requesting a quote there were several discrepancies between what appeared to be an owner and her employee on pricing. They thumbed through papers and privately discussed numbers between themselves, while I waited. Once I received the price, I made a mental note that when I was back Miramar Road vicinity, I would bring my rug for cleaning.
I left my rug and made a 50% deposit for the $57.20 cleaning fee quoted at drop-off and was told it would be ready the Wednesday after the following Wednesday as that was the day those items were picked up.
A few days later, I started to receive phone calls indicating that they had severely underquoted me and they would have to add $17.16 to the overall fee and that was a deep discount going to be a deep discount, but they could not honor the quoted price.
I was requested to return the phone call and I honestly didn't want to spend more time over the phone discussing something that was quickly becoming an unpleasant experience. I figured I would go over the additional charges they were asking for when I came for pick-up. I received a couple more calls and stayed firm on my decision to wait until I was there in person.
Now, in my experience of how I have personally handled customer service issues where I or an employee of mine made a mistake that is in the customer's favor, well, you simply eat the mistake and hopefully learn from it. Seriously, to call a new customer and ask for more money that you quoted is simply FOUL BUSINESS.
Upon pick-up of the item, I was treated like I should kiss their toes for giving me such a great deal. However, when I saw the rug, I could see it was cleaned (they ship out for that), but it was not brushed out nicely. They have a rug similar to mine in their store and I specifically asked if it would be as soft and well manicured after washing and they assured me it would.
When I inquired, with the woman I assume to be the owner, why it was not brushed and soft, she again indicated that I had received a deal and that they did the best they could with the price I was paying. (Now mind you, I am now paying $74.36 for a 4 piece sheep-skin rug to be cleaned.) She, furthermore, advised me that I could take a dog grooming brush and work on it in the evenings while I watched TV until I attained the softness I was looking for. I asked her if I could leave it again for brushing and she indicated that her workers make $75/hour and it would probably be outside my budget.
Well, it does not fall outside my budget as I live in a $3M home and could buy out her business several times over. I don't intend on brushing out a rug while I watch TV in the evening. What I do expect is for the appropriate and promised service to be render for the price quoted.
So, YES, if you are reading this owner lady, I have given you a very low rating because others should know your unpleasant business practices.
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