Edward is the nicest and coolest employee I've encountered at this location. Such an awesome dude…read moreand I appreciate his kindness and for being such a great person! They have a solid collection of products as well from games to Magic the Gathering cards as well.

Consistently terrible customer service. Mediocre selection. There is no value in interacting with…read morethis store.

It's a weird place to go for repair. Like it's your downtown neighborhood homie who fixes stuff…read morefrom their garage only he's not your homie, he doesn't fix stuff and his garage is a mess. There is stuff is laying EVERYWHERE. There was no greeting when we entered, you don't know where to stand or if the person you're talking to even works there, and it's a maze of mess. I explained what was going on with my watch "the touch doesn't work anymore." He doesn't say how much it could be to repair or if I even wanted him to try. He just took my watch and assumed the sale. He said he'd text me in a bit. I mean good on you but it was weird and awkward. I waited 2 hours to hear from him but I had to follow up only to her "screen touch doesn't work." Exactly what I told him in the beginning LOL. He said it would be $160 to repair for something that I already knew was wrong with it. I wish he would have just told me the price at the beginning so I didn't have to come back. When I did finally make it back there wasn't a "thank you, if you need anything come back," nothing... but "what's your work number." I can't speak to his abilities to repair things but the place looks a mess and customer service is meh. I normally don't leave reviews for every sub par experience I have but this time I wasn't impressed because my time was wasted all because he didn't listen to what I was saying.

I messed up my Samsung Z Flip 5. I could use the outside screen, but not the inside. I was told up…read morefront it would take 4-5 days for the part to come in, but they would have my phone fixed in one day. I was quoted the price and accepted. They were true to their word and I have had no issues with my phone. I will be going back for any more cell phone needs. I know people complain about there being too much stuff in the store, but this is not a typical "American" type cellular place. They do fix phones and are true to their word, so there is no need to give them a lower rating because you did not like the looks of their place.

I needed a battery and charger for an older model kids car Lightening McQueen. The young salesman…read morewent above and beyond to help me. They had 6volt battery but not the correct charger. He put the new battery in the car and was able to find the correct charger for me to order!!! Thank you so much my grandson will be so excited!!!!

I got an iPad screen fixed here & it's still good years later! Also got a new battery in my Apple…read moreWatch here- the battery got hot less than a month after & screen stopped working & I explained what happened. They got me a completely new watch (same model). They stand by their warranty agreement if anything goes wrong- which I appreciate it. I feel safer bringing my electronics here.

Called for a battery replacement for an older phone. He had one in stock and said to bring it in…read more He checked the phone and my charger and cable before agreeing it was probably the battery. He said it would take about an hour. We went for coffee and some shopping and came back in about an hour and it was completed. He did not tell us that there was something else needed replaced or sell us anything else. I believe that he is honest and reliable. I highly recommend him.

Two things happened this morning. One, my phone stopped charging. And two, I felt like taking a…read moredrive. I checked on line to find someone who fixes cell phones near by, but not too near by. Nich Jacob's shop in Newcastle sounded perfect. To put it succinctly, Nich knew what the problem was, fixed it quickly, didn't charge near as much as I expected and he let me watch. Also, he had a client when I got there whom he fixed up and then he took me immediately. Now, I'm back home in Norman and my little Samsung is sitting on its charger and it's up to 80% already. I learned a couple of things while I was watching him work. One, I'll never take the back off a smart phone and try to fix it, they're way too complicated! And two, since he can do this to every kind of phone, Newcastle has a phone genius in their town.

Do not switch out go to Us cellular. The company is terrible. They do not honor promotions or…read moreupgrades for be devices. When you purchase a new device you are charged astronomical prices of $100 for activation fees. The customer support (1800) number every single person I spoke to was rude. Us cellular is a terrible company if you want to be charged outrageous prices and lied to them go to Us cellular. The Internet service is not 5g not capable of being used nation wide anywhere. This company (us cellular) is a scam.

Very very poor service. I have been a customer for many years. When my phone died they told me I…read morecould pay $10 to have a new phone. When I went back to the store to pay for it I was told differently. Never ever will I ever do business with US Cellular. This location stinks to high heaven! I have transferred to a very a very good competitor. Sayonara to a very very bad company for customer service !

Quinton is the absolute best!! Took care of me so fast and was extremely knowledgeable on every…read moresubject. Even had him helping his coworkers while helping me! Such a genuine person and I see him being a huge leader here soon.

You have the worst customer service. I couldn't understand…read morethe person who answered. Asked where I was calling & she refused to say. Wanted to verify my acct before she (Reuth??? She even spelled it) would allow me to talk to someone else who I could understand. She told me to hang up and call back (after I'd gone thru all the crappy Automative system just to talk to a human in the first place!) if I wanted to talk to someone else. I asked to speak to her supervisor but she told me to verify my acct before she would. I said I'd be happy to verify my acct to whomever her supervisor was & when she allowed me to speak to them. She refused to allow me to speak to anyone else. I literally waited for 30 minutes while she said nothing. Then the call ended. Verizon is the largest cellular system and you can't provide better customer service? This is why your customers are leaving in droves. I was paying over $100 for their services. I am paying $20/mo. with Consumer Cellular. For the same service. Verizon is such a scam. I was only trying to find out why Verizon continued billing me -- even after I'd been on the phone with both Consumer cellular & Verizon (3-way call) to get a "porting pin" from Verizon so I could switch my phone number to consumer cellular. I couldn't understand what this Reuth's English. So I'm passing all this information onto the public. Your customer service sucks, Verizon!

I called to ask if I could exchange a specific ink cartridge (Office Depot #106814) for the correct…read moreone (Office Depot #502934) since our company ordered the wrong one. Even though I did not have a receipt or order number, Eisha told me they could perform the exchange. I drove to the store, explained the situation and they told me they could help. About 15 minutes later I was told they could not exchange the item. Now we don't have any ink to print critical paperwork and I wasted my time coming here! I would have thought they could work something out, especially after telling me it wouldn't be a problem in the first place. Very disappointing.

Remodeled & new layout. Staff is friendly. They have been out of a LOT of items, but I think that's…read moremore pandemic related supply issues than the store itself. Still a good experience.

Never a line and very friendly. Great service every time…read more If you haven't tried this location I recommend it.

Today will be my last visit to this store. I'm surmising that it changed ownership because I've…read morebeen going to this location for years and it's always been great. Today two workers were YELLING back and forth to one another about how hard they work, and how low the pay was, and various other nonsense. It was inappropriately loud and obnoxious. Hopefully there are cameras & the owner could see this going on and possibly retrain employees, remind them that customer service is important, and if they're truly not happy working, they should move on.