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    T-Mobile

    5.0 (2 reviews)
    Closed 10:00 am - 8:00 pm

    Services - T-Mobile

    Telecommunications

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    5 years ago

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    8 years ago

    Great service, knowledgeable staff - if you need information, a new phone or help with your account this is the store for you!

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    Xfinity Authorized Retailer

    Xfinity Authorized Retailer

    (1 review)

    I was having a problem with intermittent signal loss with my Internet. My Internet would cut out…read moreseveral times a day and my router would restart leaving me unable to use Internet or use my house phone. I am a customer who has been with Xfinity for five years.I called and they said they needed to send a tech out to fix the problem. The man on the phone from Xfinity told me that if I had a tech come out and the problem was not my fault, he would waive the $100, he reassured me that I would not be charged for this visit five times, because I kept asking over and over to make sure... ( it turned out the problem was being caused by the signal that they were sending out to my modem.) Well I got charged $100! I've been to the store twice I've called on the phone three different people I've talked to from Xfinity and the ones on the phone said that they could not waive the $100 even though I was promised it would be, I've been up to the store and they told me they were gonna waive the $100. Yet I'm still being charged for it it's still on my bill and I feel like I have been talking to these people til I was blue in the face . They sure sent my blood pressure up! The icing on the cake is this: the problem is not fixed! I still have problem with my Internet several times a day where I can't use my home phone or my Internet for about 10 minutes at a time; my router keeps restarting spontaneously. I cannot make important calls from house phone, constant interruptions when watching my smart tv! I feel this is shoddy business practices, to lie to your customers so you can sneak in a extra $100 charge after you tell them that they're not going to be charged for it and then not honor your word! I even have mobile phone service with them too. At this point I feel that they can have their iPhone back, they can have their router back, they can have their streaming box back, and I will find another provider they will not get anymore of my money because what they did to me was backstabbing! I still will be out the 100 bucks because I now won't get $100 I deposited when I started service!!! They really screwed me after five years of loyally paying my bills on time and I feel there is no excuse for this!

    T-Mobile - mobilephones - Updated May 2026

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