Daisy was very helpful! I absolutely appreciate her service today. It was like she saw how stressed I was already and genuinely wanted to provide the info I needed. TYSM! read more

What could improve‽ How about not having moved out without telling anyone? Because I just spent the better part of an hour driving to this location and prowling the parking lot looking for the damn place. It's been vacant so long all the signage has been removed. So yeah, these shitheels are closed. I need a new service provider read more

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This store is horrible, I waited for 1 hour to get helped before I walked out. I understand staff wants to make their quotas and get the sales but I was never greeted or acknowledged by the staff the whole hour I was there. All I wanted was to get a screen protector replaced which only takes 10 mins to do. Worst store and employees I've ever encountered read more

This Location is the friendliest and most genuine location I've been to in a very long time. I was educated about the RAM on a phone and how important the processor. Destiny and Melissa helped me upgrade from a Galaxy A12 to a Iphone 12 Def. Recommend anyone to come here because they will help you get what you're looking for instead of pressuring you to buy unnecessary things.. like Verzion... read more

Stay away from this T-Mobile location I went in to this location and saw that the store looked really dirty , unprofessional. read more

Lea was excellent with her service. She was friendly and new about the product I was looking for. It was very clean inside. They have many phones to choose from. All of the phones were in neat order read more

T-Mobile - The front of the store - Mobile Phones Near Me - Carson, California

I have had mostly positive experiences here. Every time I have gone, I have been greeted by very friendly knowledgeable staff. Unfortunately, today was not that day. I had the rudest employee "help" me. Miguel kept cutting me off saying "are you going to let me finish" when I asked for the deals. He wouldn't let me ask any questions. He rolled his eyes at me and seemed like I was bothering him. I left because it felt like he didn't want to help me. I am still a fan of T-Mobile but will not return to this location. read more

Fell for that free 15day 5G internet Router promotion. We Returned router within 8 days of that 15 day trail offer but store failed to cancel service starting a chain of events. We received a number of calls texts and now a collection agency response. We have called / visited both store and followed up with calls to corporate and still NO corrections done even after they stated all has been updated. Now we are out of State and unable to follow up with store. read more

I had been coming to this location for roughly 5 years, I had always had great service until last Saturday. I was "helped" by Miguel who was incredibly rude. I came in to buy 2 iphones with the bogo deal, he informed me that was only available with a new line. I told him several times I didn't need another line but he would not let that deal go. Finally he was giving me the price breakdown of the phones and again brought up the price with the additional line, I told him I wasn't interested in that deal and that must have really upset him because he just blurted "are you gonna let me finish". He had such a bad attitude and he was training another employee! I ended up buying my phone directly from the company I will be taking it to another T-Mobile for activation. If you're ever in this location avoid Miguel. read more

The new workers here are idiots. I can't blame them, I blame management. Kids need better training, I got zero help + iphone 13 & 14 were out of stock, pointless coming here if they don't have phones. A phone store without phones. The irony. read more

Kevin there team leader is rude as fuck and no one was is the store he was trying to make me but a mask at the gas station when I was just was trying to pay my bill 2 second out is his day and they are always so difficult every time I come in this location read more

Today I walked into my local T-Mobile store and I was welcomed by Melissa. She did an amazing job helping me pick out an apple watch and made my transaction fast and easy. Melissa is a great employee and had a contagious laugh which can make your visit to T-mobile pleasant. read more

Rafa was a great help! I walked in a few days prior and wasn't really sure about plans they were offering with the latest iPhone but I decided I'd do more research and make a decision at home. Once I received my phone in the mail however, Rafa was able to swap all my info and really hook me up almost immediately without losing any of my stuff from my old phone. I am very grateful! Thanks! read more

I came in to do a device upgrade from an S8+ to S21. Preblems started right away, No service. I came back in to have the sim card replaced. Same problem continued. I cam back and needed to be "updated", they did whatever they had to do. I didn't have servuce for a week before I could come back in to do a warrantu exchange. When phone arrived here I ended up with a refurbished phone at same $1,000 value. All my info was switched to the "new" device but I did not witness them delete all my info on the old device since they had me remove my security lock on it ) really hope they erased it. Issue continued even with new phone. I called customer service from wifes phone to explain the situation. It so happens the new sim card was not activated correctly!! The tech on the line walked me through several steps and finally got the phone working. After being with tmobile for 6 years, i have to say I am very disappointed with my experience. Word of advice, when they offer you a free screen protector at No extra cost, do yourself a favor & reject it unless you want to pay $40+ for it. You will be charged. Receipt gets nicely folded and thrown into the tmobile bag along with the phone box and won't find out about it until you get home. read more

When you Come here look for Gigi to assist you. She took care of my family and they talked about how awesome she was. Went in for a trade in upgrade today and she looked out for sure. Great & fast service by Gigi she deserves a fat raise thank you again ! read more

The manager here needs to be replaced . I walked in because my hill was higher than normal but she told me that I had to talk to customer service if I wanted my money back. I didn't I just wanted to know why it came out so high. She said there was nothing they could do because I didn't activate in their store. I don't know if she was having a bad day or something but she was really rude I will not be coming back to this location or company. Verizon treated me way better when I went in later that day read more

I came in and was offered a "free tablet" but what they don't tell you if that you will be paying for a new line for years and if you don't you still pay the tablet full price. They get you by pretending to be really nice and friendly but are actually really shady and looking out for their pockets stay away from here. Don't not recommend. read more

Protection plans were tagged onto both of my phone upgrade purchases, one in December 2021 and the second in May 2022. On both occasions I explicitly announced I will not be buying insurance through Sprint; we will get Apple Care through Apple. Just like Spectrum, sales staff has to meet sales goals. The hope is the customer won't notice. read more

I want to point out if you go to this location ask for Bobby! He is absolutely amazing, I bought a phone from him and the knowledge and expertise he brings to the table is bizarre! And on top of that, his personality is the most outgoing I've seen! If I can give more stars I will! Even Melissa was a doll to talk to, these kids know what they are doing for sure! read more

Leah is awesome. I watched her helped 3 customers at the same time while 2 other employees were piddling around with 1 customer. It was amazing to watch someone so efficient and professional. I am impressed with her customer service skills. I was thinking of switching carriers after the rude treatment I had received at the Hawthorne office near 190th Street on numerous occasions. I am glad i took my neighbors advice and drove the extra miles to Carson. Thx Leah. read more

I do not recommend T-Mobile business for any business needs have had nothing but problems from day one mostly billing problems and over billing problems and never receiving bills then cutting my business phones off without notice when I call them they say we will look into it and get back to you and never call back this has happened numerous times over several years I had a phone that was faulty and replaced 6 times in about 14 months they kept giving me rebuilt phones phones finally the agreed to give me a new I phone free for no charge and 2 months later they snuck in a 900 dollar charge that I did not even know about because I haven't received a bill then the cut my phones off of course no notice at all so I highly recommend not going with T-Mobile for any of your services to this day my problems have not been solved or I have not have had a call back as promised was promised 24 hours from time of first call it's been 4 days and no help or resolution read more

Came to T-Mobile at 7:20 and doors was closed. Employee saw me get off the car and walked to the back in order to avoid opening the door. Closing hours says 8pm and they were already closed. read more

Erik was so helpful when we brought in our broken phone. They were so kind as to expedite shipping for us so we didn't have to worry about being unplugged for too long. The rest of the staff was kind and very helpful as well. Even better, the store was adhering to all the new protocols to keep the store safe for customers. read more

5G wifi router throws off a lot of wave lengths that gave my 80 year old grandma and I massive headaches and migraines for the 2 week trial. don't recommend it unless you can deal with it. but overall good service in the store. read more

I had a couple of simple questions and looked up this store's hours before heading over, they listed 8pm close time. I got there at 7:20 pm Friday evening. One of the staff was letting a customer out and saw me approaching but nevertheless locked the door. I knocked on the window and he wouldn't acknowledge me at all and went straight to the register. At this point I know they're closed, but I would at least like to get the actual closing time since it apparently isn't 8 pm as posted on Yelp, and isn't listed anywhere on the outside of the shop. There was another staffer cleaning the floors, so I knocked harder in case they couldn't hear the knocking, she just looked up at me and shook her head no. Business must be good to completely ignore potential customer and close before the listed time. I hope so because I'll be taking my business elsewhere. read more

Do yourself a favor and DO NOT come to this location. The customer service is the absolute worst. The guy that "helped" us looked at his phone as soon as we walked in I'm sure to check the time since they close at 8 pm and we walked in at 7:30 pm then he tells us that it would take months to transfer a number from an old line to a new one!!! Since when does it take months for something like that to process????? Never!!!! There's so many other things I can say about this employee but ima leave it there and just say that he was lazy AF and he reminded me why I do everything online or over the phone. Zero stars if I could. read more

Dropped in today and I got the best service ever. Erick was the person that assisted me. Erick went above and beyond with his service. He made the process super fast and easy. Giving him all 10's wasn't enough thank you Erick for being so patient with my 2 year old acting crazy at the store. Your service is very much appreciated. Erick was very knowledgeable about all my questions + ran the store soo smooth, Making sure everyone was being acknowledge as soon as they stepped in the door that everyone didn't mind waiting for their turn. Sooo with that said go in to THIS t-mobile and see Erick if you want fast, friendly service! : ) keep up the great work! read more

Came into the store today to ask about upgrading my phone with the jump plan. Mark Vasquez helped me out and was honest with me. He let me know that it wasn't worth it to jump since I paid off so much of my phone. He was also helpful when I asked him about my phone plan. If you're ever checking out T-Mobile in carson, make sure to go here and ask for Mark he knows what's up and will help you out ! read more

The lady I talked to on the phone was really nice & pollute, im differently going to that location

I been avoiding this T-Mobile for the past year because of the terrible customer service I had last time but I needed a new phone asap so I decided to walk in once again. Luckily that's when I was greeted by Miguel. He was very welcoming from the moment he actually physically walked over to greet me and left me without any unanswered questions. What most surprised me was he actually took the time to listen and explain how much my bill was going to be so that the next month I wouldn't have any surprises. He definitely made up for last times visit , I never wanted to come back to this T-Mobile location but it was an emergency. That day I was ready to switch carriers but decided not to only because I still liked my actual phone service. Overall I would recommend coming in but ask if Miguel is available if you want to feel good about your purchase read more

Had a great and simple experience when I arrived to pick up my new phone. Mark Vasquez made it very apparent that my needs and questions were of the highest priority to him and made the process quick and easy. Would highly recommend bringing all your cellular-related questions to this store and Mark in particular! read more

Got my iPhone XS and got it configured with the help of Mark Vasquez. Gave me great service and recommendations on how I can protect my phone as well as look for a plan that fit me. Highly recommend going to this location and ask for Mark Vasquez. Will be returning here again for great and quick service! read more

I came in looking to change my number and no one helped me. Julian was my associate and he just said we couldn't dont this and couldn't do that but didn't once tell me what we could do. He was not help. I got you get this store better read more

I went in and nobody even noticed I was in the store because they were all on their phones (it was 3 of them). I waited for 2 min before they even saw me and said welcome in. Once that happened none of them rushed over to me see what I needed, like they didn't wanna help me. I decided to walk out and spend my money at another store. Really bad business manners read more

I previously had Verizon Wireless, but their exorbitant prices and high fees made me want to look elsewhere and keep my options open. And I'm so happy I did! I walked into this T-mobile store not knowing their plans or pricing, but an incredibly helpful and friendly employee named Mark helped me out! He explained it in succinct detail and was very straightforward about everything, including all the incentives such as T-mobile Tuesday's! If it wasn't for Mark, I'm 100% sure I would've just kept Verizon. Thanks for being so helpful and nice! I'll definitely come back to this location if there's anything wrong or if I need any help. Make sure to ask for Mark if you want everything to go by quick and easy! read more

I don't really like to write "Yelp Reviews." there are only 2 reasons why i do. 1st, if you're really nice/helpful; i'd highly recommend you & 2nd, if you're really "NOT NICE" and my review willl help other customers not to waste their time going to your store. i was told by my friends to go to this T-Mobile store, because the guy who helped them here was extra nice. it was just my luck that the person ("DENEA") who helped me wasn't that very nice AT ALL! she wasn't accomodating & it felt like she didn't want to help. i get it, maybe she's tired, but i was tired from work, too. so she asked for my ID & my SSN & she ran my credit & told me that i have to pay extra amount of money; false info. so i left the store and went to another T-MOBILE, (the one by carson mall), because DENEA was rude; just plain rude. when i was still talking to her, she answered the phone w/o even saying "excuse me." (where's your manners, ms. denea? i think you've forgotten to bring it with you to work on 12/13/18). the customer service rep at the carson mall checked to see if DENEA already checked my credit and she told me that i'm approved for no down payment. so what a liar DENEA was. she was telling me i had to pay $500+ out the door so i can get the phones that i want, while at the other T-Mobile store i was told, i don't need to pay that much or no down payment at all. i have yet to go back tomorrow to finish. i'm just one less customer for this T-Mobile branch & i'll tell my friends & fam not to come here; if they don't want to experience what i experienced. i WON'T recommend anyone else going to this T-Mobile store or at least not see/talk to DENEA, because she's just rude; no manners whatsoever. just go to the one by carson mall or the other tmobile stores around the area. or at least see someone else in this store! DON'T MAKE AN APPOINTMENT WITH DENEA!!! SHE WON'T HELP YOU! She doesn't care if she loses a customer. read more

Last week, I walked in to purchase an iPhone 8. I thought it was going to be regular routine interaction but Mark had phenomenal service and showed that he genuinely cared about my interests. Throughout our interaction, he made me feel comfortable as he asked me a lot of questions about my life. He had great knowledge of the products as well. Although I did not leave with anything extra other than accessories, I might consider coming back next week for more products. I feel like this interaction should be a representation of the way all T-Mobile employees should treat their customers. I will definitely be coming back to this store. read more

Been with Tmobile for years, so it was time for an upgrade. Leslie was the person that was helping, or so I thought. Customer service was horrible where she left me to go with other competitors. Never did she ask what can we do for you, how can we help? If the phone is to much let me give you different options that work. Also when is a great time to come back for any specials we may have. NOPE just got my account number so I can leave T Mobile. So if you want to have a great experience, and find something you want go to another store or just talk to another person. read more

Went to the location in a need of a new phone. Was immediately welcomed by the store manager. Really enjoyed the way the store look clean and the people were very professional not like the Wilmington location. I tied going there the other day and they were rude and just unprofessional. They had very good music playing there and the guys showed me some speaker that they had that were water resistant. I decided to get one because they were so cool and loud. Will definitely come back to this location. read more

Great customer service, never rushing into things. Staff actually show that they care and will go beyond their way to fix any issues you might have with your phone. Thanks to Victor my phone is now working properly and quickly read more