I had the bad idea to go directly to the store of T Mobile in Capitola Mall, in Santa Cruz Ca, and Lindsey the manager showed a great interest to made me to trade my phone who was new and was Iphone 6 and she kept telling me a lot of benefit and mentioned more than one time that if I do not want the phones I can returned because I had 14 days . When I tried to returned she told me that once you trade a phone is impossible to cancel the transaction. T Mobile allow the customers who was in another carrier to use the same phone if is not any balance. She trade my phone in $340.00 and make me to buy a new phone for 800.00 the exactly same phone I am glad with T Mobile Service, and I recommend every one who wants to move from another carrier to T Mobile to call directly to T Mobile and request their service do not go first to the store in special the store in Capitola where the manager made a very good commission for what she did to me , she include charged me for a third line when I told her many many times and she already know I only got 2 lines I had to made a couples of phone calls requesting the credit and T Mobile gave the credit.
When Lindsey tried to make the customer to do the transaction there , she mention a lot of benefit but every thing that she does is false, she reminded me the cartoons, where the picture who only wants the money show the symbols of $ in their eyes, she is like that she only look to make the business and doesn't matter what , she doesn't care if you are buying phone when you don't need. If people call directly to T Mobile can be more safe and customer can fill confident . But don't go with Lindsey in Capitola Mall, she is very dishonest and tell a lot of false things. I had a very bad experienced and when I tried to cancel every thing she told me is too late and I was before the 14 days she mentioned many times. I still very upset with her. She took advantage because I was not really smart when I went and started my conversation with her.
Customer do not go to T Mobile in Capitola Mall while Lindsey is the manager she will make you to do every thing that is convenience for her and for the store and in any moment she will care about you. Well I am giving a green light , do not have the same mistake I had with her. read more