This is the worst Tmobile store I ever went to, this used to be a very friendly, good customer service store, WTH happened? Went out of my way to go here thinking I would get the same service as years ago, I was so wrong. Upon entering I was asked what I needed, I told the worker that I wanted to return a phone I bought yeaterday, at a different location, he immediately said there is a $70 restocking fee, I said no I was told $20 being the phone was under $300, he never even seen the phone I was returning as it was still in my bag and the restocking fee depends on the price of the phone. So he asked me why I was returning it, I explained that not only did it get really warm to the touch after just charging it and scrolling around ( thought maybe damaged) he said that was normal, so I told him I also didn't like the size, very small screen, and thin, like it would break if dropped just once. (moto edge 2024) So he gets VERY loud and says that is the best mid range phone they sell and everything else is junk. (wow) he shows me his iphone and said that his is even smaller and that was one of the biggest they sold (6.6/ not true). I tried several more times to explain the other reasons why i didn't like the phone and that I wasn't using it for gaming or watching videos, so I didn't need all the updated software etc. The other guy working there jumps in and starts saying the same thing, I'm making a bad decision to exchange phones, everything is cheap junk compared to that phone. I got the phone on a upgrade promotion and didn't handle or try the phone out (my mistake) but there is a 14 day buyers remorse, I should not have gone through all that wanting to return it. Then both guys told me if I return the phone I forfeit the $200 off promotion because I already got it with that phone. (not true again) I was speachless and felt ganged up on, I could not get my point across to them, I picked the phone off the counter, put it back in the bag and left. Never have I ever experienced such rude employees. I was literally shaking when I got back in my car. I went to another Tmobile where I returned the phone (NF BLVD) without any problems. The young man (Willie) was polite, friendly and listened. He even went out of his way finding the phone I traded in and returned it back to me if I needed to use it for another promotion. I was seconds away from going with another carrier after being a customer for over 16 years with Tmobile. I also spoke to a supervisor from the main tmobile customer service number and he didn't say anything about the store and how I was treated, you would think he would care and follow up with the store manager. read more
