Dropped an iPhone off to get the screen replaced. Took less than 2 hours and looks and works…read moreflawlessly! Friendly and knowledgeable people here. Highly recommend!

Took my laptop to u break it in Gainesville, Virginia and they were so patient and expertly helped…read morefix my laptop right while I was there. Would recommend them highly. Have used their services a couple of times and always been more than satisfied.

Chad is wonderful support in Verizon Gainesville, Va. Been there many times. Always honest!read more

polite, friendly, professional and knowledable. What more can you ask for when traversing a mobile…read morephone carrier's retail outlet. This locations examplifies and ambondies all those traits. And the best thing is, unlike other location, this locations does have Inventory in stock. Bravo!

Traded phone in Oct. The employees didn't send in to the warehouse. Now Feb I'm dealing with trying…read moreto get the promotional credits due to the mangers and employees saying my phone may be at there district managers house!!! I would stay clear of this store for any needs! Manger is very rude!

I had a very pleasant experience buying a phone here. A month later when my wife needed one we…read morereturned there, as the phone I had purchased was on sale with a 50% discount. We had a different salesperson, and felt we were being lied to and manipulated the entire time. While we had been told an additional phone would be and extra $15 a month, what he tried to charge us was over a hundred dollars more than I had paid for my regularly priced phone. Each time we pointed out the inconsistencies in his addition, he told us he had to go in the back and speak to some imaginary manager. Eventually we just left. This is a independent dealership. Next we're going to the corporate store.

T-Mobile has the worst customer service. Reps lie about bill adjustments, leave me on hold for 40+…read moreminutes, and ghost rather than being upfront. Then when I called back someone said transferred me to a supervisor but transferred me to a none existing line. Save your self time and stress. Avoid T-mobile. Btw This is on line customer service not in the store.

Primary phone number was switched in the store for gateway phone number causing all sorts of issues…read moreto straighten out. Person working not helpful and just pushed us to call the corporate T-Mobile office.

I did business with this store back in Novemver and honestly didnt have any issues--until I log…read moreinto my Verizon app and see I owe 325$ for a "new line" on my account. I went there for an upgrade on two iPhones and traded in both phones and somehow the employee added a new line with a CALIFORNIA number. Dude, I live in Virginia, how are you going to add stuff to my bill that I didnt even ask for? Ive never written a review on a business in my life, but genuinely dont understand this place and their sketchy business. Even after calling Verizon customer service, the lady on the phone was sketched out and advised me to go speak to this gentleman in person to find out what he was doing. Anyway, dont recommend this place, go to a real Verizon not this place under Russell Cellular.

Amazing service!!! I went here for better review and service for new information on switching…read morecarriers and rates for plans. Christian Demarco (5 stars employee ) assisted me in all my questions and concerns. I wasn't even expecting this but I got my plan activated and new iphone in my color choice. even better yet... got my new iPhone delivered, set up and working (Calls, text, apps) etc..the next day!!!! He even double check that once all up and running if anything was missing, needed to update or fix and checking to make sure no issues with new phone or cellular connection!! Hands down, great place and glad I switch back to this carrier. Also, want best service and understanding go here!!

The people at Dok Klaus are very helpful and do quick work. I highly recommend them to clean your…read morecomputer hard drive and install needed software.

This all began because I got scammed. to make a very long (3 month) story short, it caused what…read morewas left in our bank account to be frozen because we used on-line banking. Anyway, we live over an hour away from our bank so if we needed money (debit card was also frozen), we had to make that one hour plus drive just to be able to buy groceries etc. But then, someone suggested we go to Dok Klaus Computer Repair in Warrenton (another hour plus drive each way). But - we had to do something to get our bank to allow us to do on-line banking again. So I unplugged everything and off to Warrenton I went. And this is where my story changes from anger and tears to HAPPY tears! The minute we walked into the place I just knew we were where we needed to be. Everyone there knew exactly what had happened and what needed to be done. They were all truly sympathetic to our plight and assured us that "no, we were not the most stupid people on the planet". Sadly, this sort of thing happens WAY more than I realized. To try and close this up, each and every person there made me feel like I had nothing to worry about from that point forward - and they were RIGHT!! Not only did they scrub all the stuff the hacker had done to my computer, they also checked my phone and my iPad! They gave me a document I could take to the bank to get our on-line banking turned back on and a new debit card. I had questions but they answered each and every one as if they realized that even though they may have been simple questions they treated them and me as if they were all very impportant. I apologize for being so long winded, but I want to make sure that I get across the fact that these folks are all excellent (and caring) in everything they do. I hate that long drive to Warrenton but these guys are so good, and so helpful that I would drive twice that far just to get them for any of my computer needs. If you're having any issues - don't hesitate- call them up and I promise you will be glad that you did. As far as I'm concerned they get 5 stars. They deserve more than 5, but 5 was as high as the rating scale went. One quick last thing: everyone I met there could answer any question I asked - they didn't have to turn to someone else for the answer - they were all excellent and up-to-date on everything I asked about. So, honestly I'm really stopping now, but I just had to say one more THANK YOU for all that you did, and for your superb attitude. Your customer service is beyond anything I've ever experienced from a company such as this. WAY TO GO GUYS - you are all my new "super heroes".

THE ONLY PLACE you need to go! I went to so many different…read moreplaces before finding Cell Phone Specialists and none of them were able to figure out why my phone was not turning on. Cell Phone specialist was able to figure out right away what the issue was and I was able to retrieve the data. We all know how much data is sensitive and precious especially when we think about all our family pictures. Don't waste your time going to other places, and start heading there! I truly recommend Cell Phone Specialist.

Naim did an amazing job in fixing my broken iPhone screen. Service was quick, work was excellent,…read moreand the price was fair. Honest service. Highly recommended.

Shout out to Phi for a smooth transition from AT&T after 25 years to Verizon Wireless! I thank you…read morefor the great customer service, the time that you commit to get my 4 phones handpicked across state lines, and for giving more value than AT&T. Keep up the fabulous work!

I want to give a shout out to the store manager of this location...Doug. He is great at what he…read moredoes and is extremely personable and easy to work with. He is super efficient and capable, always multi-tasking and making sure his customers are happy. I've been working with him for years now and I just want to say he is amazing. If you need assistance with your phones and or your Verizon account Doug has your back. Thanks dude.

I wanted to replace the graphics card in an HP EliteBook 8540w laptop. I requested estimates for…read moredoing the work. Given those who responded, Craig 's estimate for cost and time required to perform the work was the most attractive. As for the time required to perform the work, around lunchtime on 6 February 2020, I handed it to him and around lunchtime of the next day, I got it from him. As for the cost, the actual cost was less than the estimated cost. I inspected and tested the product (my laptop), it looked good and passed my tests. In conclusion, for service performance and product quality, I gave him five stars.

They fixed my problem and as they had to order a part after a first try, I wasn't charged for the…read morepart. Thanks!