Absolutely horrible people to deal with.. Run far away & find a better provider.
.
Staff is incompetent doesn't do it's job and as a result T-Mobile Corporate claims I owe them for two months of service I never had.
.
I got a T-Mobile home WiFi Hotspot and was told by both T-Mobile corporate and from this retailer that there was a ZERO cost trial period & no charges would be incurred if opt'd not to keep and was returned during the trial period.
.
I returned the Hotspot during trial period & retailers Rep filled out return docs & I as well as my wife who was with me were told tha's all there was to be done and that the activation fee would be refunded a few days later.
.
The activation refund happened as promised so that much was fine. Fast forward 2 months T-Mobile is trying to collect 2 months of which I never even had their device or service.
.
T-Mobile corporate stated to me the day prior that retailer did not do their job & as a result put me on the hook for 2 months of service I was never provided. Add to this T-Mobile corporate refuses to correct the billing issue even fully seeing that there was absolutely zero activity after the so called free no cost trial period.
.
Its been nearly 20 years since I last had T-Mobile service and clearly nothing has changed or improved with customer service and was the reason I parted ways back then.
.
I will say this.. It will be a cold day in Hell before I ever consider T-Mobile as an option or they see a dime out of me. T-Mobile customer service is an absolute joke both at corporate & this retailer.
.
Save yourself frustration & dealing with their bullshit & look to Verizon, AT&T, Spectrum etc as best option.
.
Fyi - horrible customer service trumps any possible positives in products. SMH read more