They need to close the store in Tullahoma Tennessee. Worst service in the world I am glad I don't…read morelive here and have to deal with this store on day to day business . I was visiting from Florida got my uncle a phone they didn't tell I needed a release code form the old carrier they told me it would take 72 hours to transfer the number to the new phone 72 hour passed I call them thats when I was told I needed a transfer code from the old company why didn't they tell me that great bit of information up front instead of it will take 72 hour to transfer unbelievable the people the hire that don't know anything about t-mobile phones or how the company is ran...!

Absolutely horrible people to deal with.. Run far away & find a better provider…read more . Staff is incompetent doesn't do it's job and as a result T-Mobile Corporate claims I owe them for two months of service I never had. . I got a T-Mobile home WiFi Hotspot and was told by both T-Mobile corporate and from this retailer that there was a ZERO cost trial period & no charges would be incurred if opt'd not to keep and was returned during the trial period. . I returned the Hotspot during trial period & retailers Rep filled out return docs & I as well as my wife who was with me were told tha's all there was to be done and that the activation fee would be refunded a few days later. . The activation refund happened as promised so that much was fine. Fast forward 2 months T-Mobile is trying to collect 2 months of which I never even had their device or service. . T-Mobile corporate stated to me the day prior that retailer did not do their job & as a result put me on the hook for 2 months of service I was never provided. Add to this T-Mobile corporate refuses to correct the billing issue even fully seeing that there was absolutely zero activity after the so called free no cost trial period. . Its been nearly 20 years since I last had T-Mobile service and clearly nothing has changed or improved with customer service and was the reason I parted ways back then. . I will say this.. It will be a cold day in Hell before I ever consider T-Mobile as an option or they see a dime out of me. T-Mobile customer service is an absolute joke both at corporate & this retailer. . Save yourself frustration & dealing with their bullshit & look to Verizon, AT&T, Spectrum etc as best option. . Fyi - horrible customer service trumps any possible positives in products. SMH

The lady helping us lied to us and set up our phones wrong. She charged us way more than she said…read morewould be charged. In the second month, our bill doubled. Because of the way she activated the accounts it took me about 4-5 hours on the phone and in the store to get the phone numbers corrected. Their wifi in the store was so bad, my husband had to take his phone home to switch the information. I'm not so sure switching to Verizon was the right thing to do. Just spent another hour on the phone trying to get the billing straightened out. what a headache.

As soon as you pull into Tullahoma you have no internet service. I would not recommend this company!read more

Kevin gives OUTSTANDING CUSTOMER SERVICE. I needed to sell my iphone and got a good deal. I also…read morehad a tablet screen that had come unglued. He fixed it right up. No charge. HIGHLY RECOMMEND.

Awesome job. Fractions of the cost I was quoted by other similar companies. Very quick turnaround.read more

10/10 recommend! I've been here a couple of times and had great things to say every time I left…read more They're super quick and your phone/device is in good hands.

Having trouble with my cell phone, it wouldn't charge unless I had it on a flat charger. Drove down…read morethere on Saturday morning. I have no idea what the gentleman's name was working there, but he was very polite and very professional. Took a quick look at my phone said he could fix it while back for about 10 or 15 minutes, came back and it was fixed. Only cost me $11 well worth it. I would highly recommend this place for any cell phone or computer repair.

Worst Internet Service Provider I have ever experienced, unreliable and slow Not worth the price…read morefor what little value you receive I genuinely believe my DSL back one '00's was better.

Everything! I couldn't be happier with this service. Installation was a breeze and the installer…read morewas so helpful, telling me how to get the apps I want to watch.