Thank you Caleb for you patience and your support in guiding me thru the products I just added. I…read moream so grateful to have had an AMAZING EXPERIENCE! You are so thoughtful and knowledgeable ~ you made it so easy. Thank you so very much Best Service Ever Monique CASTLER

Verizon Corporate doesn't care about retention at all, they never offer anything for single…read moreindividuals even if you have been with Verizon for 3 decades. Their representatives can promise you anything and the company doesn't feel like they have to honor what they say. Verizon is now just as uncaring as all the other companies, they don't feel that they have to return the same loyalty that they are shown. I am so done recommending Verizon to anyone! My response to Verizon follow up: Well thank you for recognizing my existence but at this point since I waited months for a Samsung S24+ and the girl I spoke to was very nice but never did what she said, I believe it is a corporate issue because they feel they don't need individuals like me anymore (we are the ones that they built their brand with). Take care

They should close both ATT stores in Port Saint Lucie or fire all the employees and start over!!read more

below average experience, avoid at all cost..... staff will tell you one thing then the next day…read moredouble down and say they have no idea what your talking about...... not only did I waste my time off to visit this store but I was fortunate enough to standout side and be told customer care over the phone is my best option

really prompt, efficient, quality service with a genuine smile…read more it's a pleasure to do business with people that know what they're doing and have a great attitude while doing it.

Overpromise, underdeliver, and scammity scam scam. LONG…read morereview warning. I needed the charge ports replaced on my laptop (a Lenovo Thinkbook which I use for employment). That's what I told them when I brought it in, and when I called before I went. I was initially told, both on the phone and in person, that the laptop repair I asked for would take 2-3 weeks. He said they would clean my keyboard and screen as a matter of routine. After I paid the diagnostic fee (even though I didn't need a diagnostic, I wanted the charge ports replaced, period, but I looked at it as a deposit) he didn't want to give me a paper receipt, but I insisted. Turns out, the *receipt* says 3-4 weeks. Surprise! Then, they had to send it away to a place called "U Rock" (because some lady there "did not do micro-soldering right now" for reasons unspecified), and URock is not available physically or by phone or email to the customers. It's apparently not available by phone to the staff at UBreakIFix, either. I waited nine days, no call no text no email: no estimate. I called. Same guy who gave me the bad timeline says they've got limited notes from "URock" but the new part is on order and to call again "Monday." I called Monday. Still nothing (still same guy): no diagnostic notes, no estimate, no timeline. He said he'd call me the following day at 5pm. No call. I called *them* at 5.40pm; the notes were still very sketchy and could have applied to a part test, could have applied to a repair, and could have applied to the machine as it was when I brought it in. Still no estimate. At this point they've had it 14 days. I ask about the timeline. Was told "well, it does say 3-4 weeks." Okay, but even though that's a week longer than I was originally told, I certainly never imagined it might take them up to a month just to get me an estimate! That was a Tuesday. No contact from them at all during the rest of the week. I called on Friday. Got a different guy, who was able, eventually, to track down the ID number of my ticket, (no explanation about why the ID number they gave me was unusual) and eventually, to follow the shipment back (apparently the tracking number they were given by URock applied to a different carrier than they had said)-- evidently, the "repair" had been done; I NEVER got an estimate or agreed to it, but they wanted $96 more dollars (in cash -- it would have been $98 had I used a card) to give me back my laptop, which they said was ready for pickup that afternoon. Went in at 2pm. Neither the first guy nor the second guy showed up. My laptop was there, they plugged it in for me flat on the desk and it seemed to work but I said at the time I'd have to see how it functioned at home. The young woman who took the remainder of the payment said, when I asked for the part that was replaced, that "URock scraps the old parts." So that was suss right there. We are now 2.5 weeks in, so the original timeline *did* hold, so that's cool I guess. Keyboard and screen were NOT cleaned. I asked the young woman about that and told her who told me that would happen. Her response? "He's not here. He's out on a call. And it's not in the notes." I gather that whatever they say doesn't matter if they're not there when you show up about it. Apparently, it doesn't matter even if they *are* there. Got it home. Plugged it in, put it on my actual lap. Same problem I brought it in for: the primary charge port is fried, and the contact points on the secondary charge port don't hold if you move the machine. People? It's supposed to be *portable.* It's also less than 5 years old. I called. Young woman said "but we tested it while you were here!" smh. And then told me the work was warranted and if I took it to any of their franchises they'd have the notes. Great. :/ I'm looking just EVER so forward to *that* process. As far as I can tell, they charged me $149 without ever giving me an estimate while holding my machine hostage for 2.5 weeks, never once reaching out to me with any updates or diagnostics, and NOT ACTUALLY REPLACING the charge ports I paid them to replace. Do not go here. It was a complete and utter waste of money and time, horrible communication, fraud, and a huge frustration. Awful.

Recently I traded phones at another Verizon location. At the time I was given an estimate of my new…read morebill. When the bill arrived it was higher than the estimate. I called Verizon customer service was on the phone for 26 minutes and was no closer to finding the answer. I made an appt at the Palm City store and Chris was able to explain everything and refund a charge that should not have been charged. I would highly recommend this Verizon location and will certainly return when I get a new phone.

I had a negative experience with the tall, distinguished bald gentleman in the Palm City store, as…read moredid the older lady before me. She got a notice on her phone and asked if he could explain it to her. He read the message and instead of simply telling her, he had to shame her by saying something like, well, it says it right here, doesn't it? His tone of voice clearly implicated 'can't you read?' When she asked more questions he finally gave her a full explanation but in an impatient and condescending way. He did the same to me. I was there to ask him to transfer the data to the new/used phone I purchased from Verizon online. I attempted to do the transfer myself, followed the instructions carefully, and then, after hours of watching the circle of death, realized something went wrong. He told me he could do it but it would cost $40. I was shocked because the techs at Verizon stores in the past always did simple fixes on their phones for free, good customer service. He said if he did that, he wouldn't make any money, and suggested I trade in my old phone and get a brand new one instead. He said never buy a used phone, even from Verizon. And then suggested I go on YouTube to figure it out, like duh. That being said, I will never enter the Palm City store again. Being friendly costs nothing, but treating people the way he treated both of us tells a story I want nothing to do with. I've been a Verizon customer for 12 years. I need a phone now because I am traveling soon, but when I return I will be looking for a new provider.

Always a pleasure to shop at this store staff is always very knowledgeable very friendly and go…read moreabove and beyond for their customers their store manager is beyond awesome and same goes with her assistant and other employees.... Definitely will recommend this store to anybody keep up the good work guys

This is hands-down the best GameStop in this region. This location works very hard to deliver the…read morekind of experience that both gamers and non-gamers can relate to. The Store Manager, Anthony, has got to be one of the funniest, most relatable people I've ever come across at a GameStop, and I've been to a lot of their locations throughout S Florida and Atlanta. The store is always kept very neat and tidy. The staff are all very knowledgeable about the hardware and related software. Personally, I purchase my games digitally, but when I need a GameStop, I think of this store above all others.

I have called the phone number and sent e-mail. To date, I have not received a phone call, email,…read moreor any other communication regarding my concerns. As a customer, I am disappointed by the lack of follow-up, especially given the seriousness of the issues I reported. I would appreciate an update on the status of my complaint and would like to know whether it has been reviewed and what actions, if any, have been taken. E-mail sent below: Dear Lowell, Thank you for your response to my review. I appreciate your acknowledgment that the experience I described does not reflect the respectful and consistent service every guest deserves. As requested, I attempted to contact your team directly by calling (321) 831-3763. However, the phone system directed me to a general voicemail box. There was no option to reach you directly, no manager extension available, and no way to leave a message specifically for the manager handling my concern. Given the nature of this matter, I would appreciate being contacted directly by a member of management regarding my experience at the Palm Bay location on Juneteenth. As I stated in my review, my husband and I were surprised when we were told he could not speak while inside the facility, as we have visited this location multiple times before and had never been informed of such a policy. The situation ultimately resulted in our order being canceled and our being asked to leave, which left me feeling embarrassed, humiliated, and deeply disappointed. I would appreciate a review of what occurred, clarification of the facility's policies, and an opportunity to better understand why the situation was handled in this manner. I would also like to know what steps Planet 13 takes to ensure that all customers are treated respectfully and consistently. Please provide a direct point of contact, including the name, title, phone number, and email address of the manager or representative assigned to this matter, so that I may discuss my concerns directly. Thank you for your time and attention. I look forward to hearing from you. Best Regards, Thanks, Velma Xavier

First visit was memorable thanks to Victoria she recommended 2 products and they worked very well…read more Thank you Victoria! I will be returning.

I had a terrible experience here. first of all everyone should know that Florida statute 463.012…read morespecifically states that you receive your prescription immediately after your eye exam. I asked for my prescription on two separate occasions and was denied both times based on having to come back for a so-called follow up eye exam. this was not only unnecessary but illegal according to that Florida statute...they also charged me $300 for contact lenses which my insurance company has no copay for. in other words they charged my insurance company and then turned around and apparently charged me. either way I am sitting here days later with no prescription in my hand and as a 72-year-old senior citizen on social security, I am $300 out for contact lenses which should never have been charged to me. I have notified both my insurance company and have filed with the Federal trade commission

Very friendly, answers all my questions, feels like family when I'm there for my glasses, contacts…read moreor sunglasses.

Optometrist Marty is absolutely the best. Helpful, friendly very professional. Can't say enough…read morehow happy I was with his service. Excellent location in the mall.

I called let an associate know that I was stuck in traffic and that I would have to reschedule. I…read morejust think it sucks that they can't accommodate a 7 minute grace period as bad as traffic is in the area. Especially when I spend as much money as I do with them every year. Even though I know they could care less that's my last time doing business with them.