On Mar 11th my wife and I went into an AT&T store to purchase two Apple
12P 128GB phones. After waiting a reasonable time, we started the sale. At first we were told we would get back $700 off on each phone because we were switching from Verizon. That changed and it was less than $700. on one of the two phones. We were also told that we would receive three accessories free. Then it became one accessory free. That change to, if you buy two accessories , you get one free. All this nonsense took over two hour.
We then selected the size phones we wanted. I wanted a blue phone with a big screen and my wife wanted a white phone that was smaller and lighter.
They had my phone but they didn't have a white phone for my wife. We left my phone there and said call us when you get the white phone in. After a few days we call the store and they assured us that they had the white phone in stock. We had to drive a half an hour to get to the AT&T store, and they didn't have the white phone. They tried to to pressure my wife into taking a silver phone because they were unable to get a white phone. At this point my wife and I were disturbed we didn't believe any thing they told us. There are big signs in the store that say you can cancel any time within 30 days. We canceled right then and there. We never took the phones out of the store. We never transferred data, and we never gave them our cell phone numbers to transfer from Verizon. They told us we had to see the manager in order to cancel. Unfortunately he was out sick. He would call me tomorrow. After two days with no call, I went back to the store and I was told he was on vacation.
I then spoke to three people in corporate AT&T and the first two referred me to another person. The third person informed me that he had no authority to correct the problem. I had to go back to the store. I now had a bill for $335.66 due Apr 6th 2021. So back to the store I went. and they said no problem, you have to see the manager. However they informed me that she had just left for another location. She would call me tomorrow. That was two days ago.
How would you like to have no new phones. No access to the numbers they assigned to them . A bill for for $335.66 which they claim is past due and lowering my credit rating. I also had to dispute to small charges the had me pay when we were setting up the purchase, before we canceled. My advice is AT&T is a disaster company who is desperate for cash to survive. BEWARE
Joseph Bank
Stuart FL34996 read more
