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    T-Mobile Authorized Retailer

    3.3 (11 reviews)
    Open 10:00 am - 8:00 pm

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    AT&T Store

    AT&T Store

    2.9
    (10 reviews)
    2.2 mi

    A few weeks ago, I set foot into the Old Saybrook AT&T store. My reason for visiting was to ask…read morequestions about a plan and inquire about an iPhone I really want. Once I walked in, a very kind sales representative named Ron greeted with me a smile and a warm welcome. His demeanor shows exactly how much of a caring, easy to talk with, and personable human Ron truly is! I sat down and waited patiently for my turn in line. Three customers were ahead of me, to which are all so nice. Being able to have short conversations with them was so worth it. Once Rob has completed his assisting those customers, he approached me and we began talking about my reason for coming in. I am looking to get an iPhone 16 Plus, as the color selection is amazing! Ultramarine Blue, Pink, and Teal are all very pretty colors! While my favorite color is purple (no particular shade to be exact), I am between the pink or blue one. I asked about the lines as well, and how much they would cost. When Ron shared how much a line (the cheapest one) would be, phone included my jaw dropped (in a good way)! The advantages of an AARP membership are indeed fabulous. I'll be paying less than what I've been paying for service though another carrier, who in my option has the most disrespectful customer service representatives (phone, not in store). They price gouge and try so hard to pressure me into adding perks. No thanks! As of tomorrow. 3/13, I will officially be an AT&T customer! :) YAY! Shoutout to the Mr. Hunt Newton for being so great! I've heard numerous wonderful things about him. And of course, I cannot forget someone else who is not only one of my best friends, but also a sister. She is one of the many reasons I'm making the switch! Deciding to make the switch to AT&T was absolutely one of the best choices I've ever made! I'm super stoked about becoming an AT&T customer and will NEVER look back, as I definitely do NOT regret this decision! :) If you are a first responder - volunteer or career, a healthcare worker, etc - there is a program called FirstNet designed exclusively for individuals in those fields. I know for sure that AT&T will NOT disappoint! The Old Saybrook store will be the location I'll be activating my iPhone 16 Plus at and my go-to for questions.

    The service in the Old Saybrook AT&T was nothing short of horrendous. I was one of three customers…read morewaiting in front of store for the opening. They did not open doors until 10 minutes after they were scheduled to open. The store was short staffed with only one service attendant. I kindly let another older customer go first with her service needs. The service employee who was working was rude and did not seem helpful as he said "get comfortable it's going to be about 20 minutes." I then left the Old Saybrook store and headed to the Waterford CT location where I was greeted immediately for my service needs. The attendant in Waterford was kind and extremely helpful. I would highly recommend the Waterford location and would strongly not encourage any customers to go to the Old Saybrook location. I would highly recommend the Waterford location in the low foot traffic yet high character Crystal Mall in Waterford CT.

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    T-Mobile Authorized Retailer - mobilephones - Updated August 2026

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