The worst experience in my 12 years with TMOBILE! The manager Elaine was so rude since I walked in! Worst customer service!!

absolutely the worse T mobile staff ever known. never in my life waited 1 hour to pay my bill

Management is really bad we been waiting for over an hour i really don't know how you take over an hour to sell or fix a phone T mobile has to step it up with hiring these people or hiring a different manager someone that actually know what she's doing. read more

T-Mobile Authorized Retailer - Worst T Mobile store . - Mobile Phones Near Me - Houston, Texas

The staff needs better phone training. We come to them in hopes that they can assist you when something wrong is going on with your phone. I went in this evening and waited a good 30 minutes. My iPhone had frozen.. I couldn't see calls coming in nor answer them, all icons where frozen and couldn't access them. I tried turning off the phone by pressing the side button and power on button down at the same time and that didn't work. So, after telling rep what was going on and my attempts made to restore my phone she just said that my phone was shot.. and that I had to let the battery die completely then plug it back up to see if it would work? Otherwise, I could upgrade.. pay the $400 balance on my current phone and upgrade. I just got this iPhone 9 months ago.. I didn't want to have to buy another phone! So.. she said ok then call customer service pay $5 for warranty exchange and wait 3-5 days to receive my cell phone. I'm a business owner and operate with my phone.. I couldn't believe that was my only option. She didn't try to remove the sims card.. or help in any other way. She asked if I had YouTube the repair? I responded, "No, that's why I'm here so that the professionals can help." Well, she was no help, said there was nothing they could do. So.. thank you for nothing! I used my daughter's phone and googled how to fix my iPhone's issue.. and found the solution myself! Without having to purchase another phone or go days without a phone. I was suggested to press the up volume button once, then the lower volume button once but rapidly then hold the on side button down by itself for a few seconds until the option to turn off my phone appeared on the screen. I followed the instructions, turned off and restarted my phone with no issues. I almost drove back to educate them on how to help the next customer with the same or similar issue. They should research and educate themselves if holding that customer service position.. SMH ‍ No help, no attempt and where's the manager for assistance?? Will avoid going to this location in the future. Reaching out to the Apple Warranty customer service directly, may be the best option. read more

Was told my bill from pervious cell provide would be paid in full by T-Mobile. That didnt happen, then I was told I'd get $350 from the carrier freedom program. I got $67.47. They will lie, cheat & steal for a sell. I was told in order to get my Verizon bill paid for after I switch all I needed to do is send in my current phone. I had a 15 month old iphon xs max. So I sent it in thank the lord I sent it back signature required as they tried to tell me they never received it. Once I mention that I sent it in with signature req and that I had the person that signed for it if they'd like it. All the sudden the phone was there, that's the steal part. They literally tried to steal my phone! How many folks would just have use the label provided by T-Mobile. The lie part is when I signed up. I was flat out told that T-Mobile would pay any fees for early termination as well as any money that was owed for a device payment plan up to $450 bucks. NOPE! So that's how I found out that the carrier freedom program T-Mobile has would only pay $350. They would pay up to $350 buck if you had a qualifying trade in which I was told once again I did. So months go by and nothing. I logged into check on my Carrier Freedom progress tonight and see it has been process and paid. Opened the drop down menu and there was a staggering $67.47 buck that has been sent via card. They flat out cheated me out of my phone and did not do anything they said or promised. I have kept all the transcripts and everything on this and will be taking T-Mobile to court! Bottom line DO NOT SIGN UP WITH T-MOBILE! Lie, Cheat and Steal. They will bait and switch you. I may not end up with nothing but I'm sick and tired of these BILLION DOLLAR companies just flat out swindling folks!!!!! 5/13/20 UPDATE I received a call today and T-Mobile has honored their word! I have to say the level of customer service is excellent! I did not even expect an acknowledgement to be honest! I'm please with the resolution and I have faith that T-Mobile does care about their customer! I'll be a customer for life! Great job T-Mobile! read more

Probably the worst customer service ever!! Management need to train these people how to talk with customers when you make a mistake don't say "oh my bad" wtf! I went in store to to correct my Apple Watch cellular plan not syncing the rep lied to my face saying she didn't add a plan when I got a text message stating that a plan was added to my account. I showed her the text and she still like I just went in and...still lying!! We gotta do better it's not acceptable to just give bad customer service because you can. Do better I expect better! read more

The people who work here are very nice and seem very helpful but I am pretty sure they make up everything as they go and have absolutely no idea how to use their computer program. So many numbers were thrown around and changed constantly that by the end of the five hours I had spent there, I didn't really even care how much they charged me. I just wanted to leave. They signed me up for the incorrect plan, changed my husband's plan, and screwed up when they tried to fix their mistakes. The only reason we stuck with them is because their plans are cheaper but I will never go through this again. It is worth it to pay for better service somewhere else. read more

If I could give no stars I would. On 04/15/2021 I called customer service to trouble shoot my phone, unfortunately my phone was unable to repaired by phone. The representative was very friendly she sent my a new phone to my nearest location. On 04/19/2021 I received a text stating my new phone was at the store 5815 E Sam Houston Parkway N, Unit 2, Houston, TX 77049 I prep my phone and headed to the store. went i got to the store there was 3 reps. two were serving customers. I stood for a few as a rep not servicing someone ends her cell phone call she than asked could she help me i told her my situation and hand her my phone. she handle my phone like i was soiled and unfit. she placed it on the counter and began sanitizing while she spoke Spanish to the other rep(Stephanie). Every time she touch my phone she would sanitize i asked her was there a issue with handling my phone is it because I'm black she replied no your phone is dirty. by this time I'm pissed I grab my phone off the counter and asked if the gentlemen next to her could help me when he is done with his client that's when the rep stephanie began tell her customer I don't know why people are so stupid there's covid going around. and that's when i cursed her ass out. the rep. I asked the rep that was discriminating against my to give me her name she hide her badge and went to the back and never came back. the male rep. (Shaun) now done with a customer asked me to hold on he went to the back stayed for about 10 minutes and proceeded to tell me he was new and the women in the back said she would not show him how to help me. I am a Very dissatisfied customer read more